Edtech.com's Summary

Wilson Language Training is hiring a Service Fulfillment Coordinator. The role involves coordinating and executing processes for post-sale professional learning services, collaborating with Sales, Customer Success, and Professional Learning teams to manage resource allocation, training session creation, enrollments in the LMS, and shipment of training materials.

Highlights

Coordinate and fulfill professional learning service requests from Sales and Customer Success teams.
Create training sessions and manage online course enrollments in the Learning Management System (LMS).
Manage resource scheduling and reporting using NetSuite.
Ensure timely shipment of training materials for learning events.
Troubleshoot obstacles affecting trainer scheduling, registrations, and training delivery.
Support internal and external Customer Experience team members.
Maintain customer and account records in the company database.
Proficiency with applicable software applications, including NetSuite and LMS.
Bachelor's Degree or equivalent work experience required.
Anticipated salary range between $45,000 and $55,000 with medical, dental, vision, 401k, PTO, tuition reimbursement, and company-wide holidays benefits.

Service Fulfillment Coordinator Full Description

Service Fulfillment Coordinator

Department: | Customer Experience
Location: |

START YOUR APPLICATION

Here at Wilson Language Training, we are committed to working together for our mission to achieve literacy for all. We believe literacy is a fundamental right and should be attainable for all people. We strive to reflect this belief in our work.

The success of our team members is no less paramount. We’re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Are you ready to be a changemaker?

Wilson Language training is growing and is looking to hire a Service Fulfillment Coordinator.

Our company is growing and looking to hire a Service Fulfillment Coordinator to join?our team. The Service Fulfillment Coordinator is responsible for supporting, coordinating, and carrying out processes required to establish agreed-upon post-sale professional learning offerings. The Service Fulfillment Coordinator works closely with the Sales, Customer Success, and Professional Learning Team for resource allocation, establishes assignments, creates enrollments in the Learning Management System (LMS), creates training material orders, and ships appropriate training materials.

Essential Job Functions:

Monitor and action on requests from the Sales or Customer Success Team for requests for professional learning services
Responsible for the creation of all training sessions and online course enrollments associated with customer-accepted literacy plans that are not part of core catalog offerings
Responsible for entering resources against project tasks in NetSuite and maintenance of the resource schedule and reporting of the resource schedules
Responsible for the efficient and timely shipment of needed training literature for professional learning events
Anticipate and troubleshoot obstacles that may impede/delay the fulfillment of any professional service deliverable including (but not limited to) trainer scheduling, registrations, course manuals, Wilson Academy access, etc.
Provide support to internal and external members of the Customer Experience (CX) Team
Responsible for the reconciliation of enrollment information in the Learning Management System (LMS) for certifications, if needed
Ability to collaborate across departments to assist with the accurate and timely completion of deliverables
Creation and maintenance of customer and account records in the WLT database
Understand and display WLT’s values
Other duties as assigned

Minimum Requirements

Skills and Experience

Exceptional organizational skills and attention to detail
Proficient with applicable software applications
Excellent communication and interpersonal skills
Ability to juggle multiple tasks and priorities
Self-driven and proactive nature
Team-first mindset with a focus on continuous improvement

Education or Certification

Bachelor's Degree or related work experience

Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including:

Medical, dental, vision, and Life & Disability Insurance
401k plan with partial employer match
Paid Time Off
Paid holidays
Tuition reimbursement
“O’Connor days,” which refers to a company-wide office closure between Christmas and New Year’s Eve, as well as other perks.

Anticipated Salary Range: $45,000 - $55,000.

Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V

Original Job Description

Service Fulfillment Coordinator

Department: | Customer Experience
Location: |

START YOUR APPLICATION

Wilson Language training is growing and is looking to hire a Service Fulfillment Coordinator.

Essential Job Functions:

Monitor and action on requests from the Sales or Customer Success Team for requests for professional learning services
Responsible for the creation of all training sessions and online course enrollments associated with customer-accepted literacy plans that are not part of core catalog offerings
Responsible for entering resources against project tasks in NetSuite and maintenance of the resource schedule and reporting of the resource schedules
Responsible for the efficient and timely shipment of needed training literature for professional learning events
Anticipate and troubleshoot obstacles that may impede/delay the fulfillment of any professional service deliverable including (but not limited to) trainer scheduling, registrations, course manuals, Wilson Academy access, etc.
Provide support to internal and external members of the Customer Experience (CX) Team
Responsible for the reconciliation of enrollment information in the Learning Management System (LMS) for certifications, if needed
Ability to collaborate across departments to assist with the accurate and timely completion of deliverables
Creation and maintenance of customer and account records in the WLT database
Understand and display WLT’s values
Other duties as assigned

Minimum Requirements

Skills and Experience

Exceptional organizational skills and attention to detail
Proficient with applicable software applications
Excellent communication and interpersonal skills
Ability to juggle multiple tasks and priorities
Self-driven and proactive nature
Team-first mindset with a focus on continuous improvement

Education or Certification

Bachelor's Degree or related work experience

Medical, dental, vision, and Life & Disability Insurance
401k plan with partial employer match
Paid Time Off
Paid holidays
Tuition reimbursement
“O’Connor days,” which refers to a company-wide office closure between Christmas and New Year’s Eve, as well as other perks.

Anticipated Salary Range: $45,000 - $55,000.

Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V

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Service Fulfillment Coordinator

Edtech.com's Summary

Service Fulfillment Coordinator Full Description

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