Description

Location Requirements: Remote, hours worked will be in Central or Pacific time zone

Your role on the team:

The Service Request Engineer will work on a team responsible for helping to ensure the successful delivery of client service requests.

You can expect to:

Gain deep understanding of a minimum of three solutions (ex. ERP, SIS, PG) from client perspective, technical & implementation perspective
Understand and implement data needed for importing, exporting and integrations
Understand and implement importing and exporting tools (as applicable)
Understand Frontline's core values, pillars and corporate/department goals
Successfully map requirements & data needs for appropriate integrations
Understand state specific needs/requirements, as appropriate
Gain K12 industry experience as it pertains to Frontline Education & our software solutions
Work set-up dashboard & reporting
Perform data loading and data queries (reporting)
Provide technical expertise and training to colleagues and clients
Provide feedback on existing product based on efficiency gains and customer needs

What you bring to the role:

Ability to understand and manage data mapping and data rules
Ability to cross-train on a variety of Frontline Education solutions
Ability to independently address client Service Requests
Ability to communicate effectively - both verbally and written - to peers, leadership and business partners including strong questioning and listening skills and ability to look beyond obvious answers to understand impacts
Team player, but exceptional at working independently

This role requires:

Bachelor’s Degree and/or 5+ years of prior experience working in a SaaS based company
Previous experience successfully working multiple client requests simultaneously with minimal supervision
5+ years serving customers, ideally during a company’s growth mode as a Technical Support Engineer (or similar role) for SaaS company
Technical proficiency, solution mindset, communication and organizational skills are top strengths
Strong analytical skills, data management and reporting capabilities
Strong troubleshooting abilities, with diligence to finding root cause
Data cleansing experience
Experience preferred with Technical Integrations (SFTP, Web-Services, REST APIs, etc.)
Prior experience assisting existing/new customers with the processes/requirements involved in setting up SSO, SFTP and other specialized SQL Server Integration Service (SSIS) projects to receive/deliver solution application data
Proficiency in MS EXCEL, MS OFFICE, MS SQL/PLSQL, C#, TSQL/CLR, FTP/HTTP, Scripting
Prior experience analyzing, building and providing custom SQL based reports via the application reporting tools/functions.
Prior experience working with SaaSIO/Cloud/Systems and Dev Teams where special coordination of resources, and technical appropriations are necessary

Who we are

We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process.

We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.

Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, and unlimited PTO! Our company growth has created a promising environment for career advancement and rewarding challenges.

Vision: A connected future for school administration that enables every leader, teacher, and student to thrive.

Mission: Partnering with the education community by providing innovative technology and best practices to empower K-12 schools in their pursuit of excellence.

Frontline Education is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.

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