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edtech.com
Macmillan Learning logo

Macmillan Learning

Site Reliability Manager

🇺🇸 New York, NY

🕑 Full-Time

💰 $120K - $130K

💻 Project Management

🗓️ August 10th, 2025

ITIL Python SaaS

Edtech.com's Summary

Macmillan Publishers is hiring a Site Reliability Manager. This role involves leading incident management, designing monitoring systems, automating operational tasks, and collaborating with teams to ensure internal applications and SaaS platforms remain reliable and performant.

Highlights
  • Lead incident management and implement root cause analyses for outage prevention.
  • Design and maintain monitoring systems with SLIs, SLOs, and SLAs for various applications.
  • Automate operational workflows and develop self-healing systems to minimize manual tasks.
  • Collaborate across teams and vendors to proactively manage system reliability.
  • Provide leadership in system performance reporting and stakeholder communication.
  • Proficiency with monitoring tools like Splunk and Azure Monitor, and cloud platforms such as Azure and AWS.
  • Strong scripting skills in Python and Bash, with experience in Infrastructure as Code tools.
  • Familiarity with ITIL frameworks, advanced automation, ServiceNow, and PagerDuty or equivalents.
  • Experience managing SaaS platforms including Google Workspace.
  • 5+ years of experience in Site Reliability Engineering, DevOps, or related fields.
  • Annual salary range of $120,000 to $130,000.

Site Reliability Manager Full Description

Site Reliability Manager

Job Category: Technology
Requisition Number: SITER003135
Full-Time
120 Broadway
New York, NY 10271, USA

Job Details

Description
The Site Reliability Manager (SRM) maintains the availability, reliability, and performance of internal applications and SaaS platforms. This role involves managing incidents, optimizing system performance, and ensuring operational excellence through automation and monitoring strategies.

What you'll do:
  • Lead incident management processes, ensuring swift resolution and communication during outages. Conduct root cause analyses and implement preventive measures.
  • Design and maintain robust monitoring systems for internal and third-party applications, establishing SLIs, SLOs, and SLAs.
  • Automate operational tasks and develop self-healing systems to reduce manual intervention.
  • Collaborate with cross-functional teams and vendors to maintain system performance and address potential reliability issues proactively.
  • Provide leadership in system performance reporting, ensuring proactive communication with stakeholders on system health, ongoing initiatives, incident updates, and post-resolution analysis.

What you'll bring:
  • Expertise with monitoring tools (e.g., Splunk, Azure Montor) and cloud platforms (e.g., Azure, AWS).
  • Familiarity with ITIL frameworks and advanced automation practices.
  • Strong scripting skills (e.g., Python, Bash) and familiarity with Infrastructure as Code tools.
  • Excellent problem-solving and communication skills.

Ideal experience:
  • Proven experience (5+ years) in Site Reliability Engineering, DevOps, or related fields.
  • Service Now and Pager Duty (or similar).
  • Managing SaaS platforms like Google Workspace.

This role will have an annual salary of $120k-$130k.

Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group's publishing companies include prominent imprints around the world that publish a broad range of award-winning books for children and adults in all categories and formats.

U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children’s Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group. In the UK, Australia, India, and South Africa, companies in the Holtzbrinck Publishing Group publish under the Pan Macmillan name. The German publishing company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer & Witsch, Rowohlt, and Droemer Knaur.

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. The successful candidate for this position will be an employee of Macmillan Publishing Group, LLC.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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