Edtech.com's Summary

Cognizant is hiring a Software Enablement & Training Specialist who drives user readiness, adoption, and long-term enablement for multiple software products. This role collaborates with product teams and stakeholders to assess training needs, design scalable learning solutions, and manage the full training lifecycle to ensure effective user adoption and support.

Highlights

Collaborate with project teams to identify training needs and target audiences.
Develop and maintain training content using eLearning, instructor-led sessions, videos, and knowledge base articles.
Deliver live training and serve as a train-the-trainer leader.
Integrate training throughout the software development lifecycle.
Track training metrics and recommend program improvements.
Requires proficiency in LMS platforms (e.g., Workday), eLearning authoring tools (e.g., Camtasia), and knowledge management tools (e.g., Salesforce, Confluence).
Bachelor’s degree in Education, Instructional Design, IT, Business or related field, plus 3-5 years of relevant experience.
Strong technical writing and presentation skills.
Experience collaborating with cross-functional teams including product owners and SMEs.
Preferred certifications include Instructional Design, Project Management (PMP, Agile/Scrum), and Adult Learning.

Software Enablement & Training Specialist Full Description

Software Enablement & Training Specialist

The Software Training Specialist plays a key role in driving user readiness, adoption, and long-term enablement across a suite of software products. This role collaborates closely with product teams, project stakeholders, and subject matter experts to assess training needs and deliver scalable learning solutions. The Specialist manages the full training lifecycle across multiple software initiatives, ensuring users are equipped for success.

This position requires agility in fast-paced environments, comfort with ambiguity, and the ability to create stability through structured learning experiences. The Specialist will leverage a mix of delivery methods—including live instruction, eLearning, user documentation, and knowledge base platforms—to design and maintain user-centered training programs.

Key Responsibilities

Discovery & Planning

Collaborate with Senior Training Specialists and software project teams to define training needs and target audiences.
Conduct discovery sessions and needs assessments to identify both proactive and reactive user knowledge gaps.
Design flexible training plans that support effective user adoption and readiness during change management efforts.
Integrate training throughout the software development lifecycle—from early project phases to onboarding and ongoing support.

Content Development & Subject Familiarization

Proactively learn product features and workflows to create relevant training content.
Develop and maintain diverse, self-service training materials that promote user confidence and efficient product use.
Utilize a variety of training tools and formats, including LMS platforms, virtual classrooms, video tutorials, knowledge base articles, instructor-led training (ILT), hands-on activities, worksheets, and eLearning modules.

Delivery & Facilitation

Serve as a train-the-trainer leader and deliver live training sessions with strong presentation and software demonstration skills.
Step in as the primary trainer when needed to ensure continuity and quality of training delivery.

Knowledge Management & Reinforcement

Build and enhance measurable processes for internal and external knowledge base platforms to support user adoption.
Embed learning resources into daily workflows to encourage self-service and reduce reliance on instructor-led training.
Collaborate with cross-functional teams to align training with product updates and user feedback.

Evaluation & Continuous Improvement

Identify and track key training metrics to evaluate program effectiveness.
Recommend improvements to enhance learner engagement and outcomes.

Qualifications

Education & Experience

Bachelor’s degree in Education, Instructional Design, Communications, Information Technology, Business, or a related field—or equivalent practical experience.
3–5 years of experience in software training, instructional design, or related roles, preferably in dynamic environments with evolving software platforms.
Experience working in or closely with operations teams, with an understanding of varied user needs across roles and levels.
Proven ability to collaborate with cross-functional teams including product owners, SMEs, and project managers.
Strong technical writing skills and experience creating clear, user-focused training materials.
Experience delivering ILT, virtual training, eLearning modules, and managing knowledge base platforms.
Comfortable managing multiple projects with shifting priorities in small team environments.
Certifications in Instructional Design, Adult Learning, or Project Management are a plus.

Preferred Skills

Advanced proficiency in eLearning authoring tools (e.g., Camtasia, Easy Generator).
Experience with LMS platforms such as Workday, including course development.
Familiarity with knowledge management tools (e.g., Salesforce, Confluence).
Instructional Design certifications (e.g., ATD CPTD, Certified Instructional Designer/Developer).
Experience working within the software development lifecycle, especially in training and user readiness alignment.
Project management experience or certifications (e.g., PMP, CAPM, Agile/Scrum).

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Original Job Description

Software Enablement & Training Specialist

Key Responsibilities

Discovery & Planning

Collaborate with Senior Training Specialists and software project teams to define training needs and target audiences.
Conduct discovery sessions and needs assessments to identify both proactive and reactive user knowledge gaps.
Design flexible training plans that support effective user adoption and readiness during change management efforts.
Integrate training throughout the software development lifecycle—from early project phases to onboarding and ongoing support.

Content Development & Subject Familiarization

Proactively learn product features and workflows to create relevant training content.
Develop and maintain diverse, self-service training materials that promote user confidence and efficient product use.
Utilize a variety of training tools and formats, including LMS platforms, virtual classrooms, video tutorials, knowledge base articles, instructor-led training (ILT), hands-on activities, worksheets, and eLearning modules.

Delivery & Facilitation

Serve as a train-the-trainer leader and deliver live training sessions with strong presentation and software demonstration skills.
Step in as the primary trainer when needed to ensure continuity and quality of training delivery.

Knowledge Management & Reinforcement

Build and enhance measurable processes for internal and external knowledge base platforms to support user adoption.
Embed learning resources into daily workflows to encourage self-service and reduce reliance on instructor-led training.
Collaborate with cross-functional teams to align training with product updates and user feedback.

Evaluation & Continuous Improvement

Identify and track key training metrics to evaluate program effectiveness.
Recommend improvements to enhance learner engagement and outcomes.

Qualifications

Education & Experience

Bachelor’s degree in Education, Instructional Design, Communications, Information Technology, Business, or a related field—or equivalent practical experience.
3–5 years of experience in software training, instructional design, or related roles, preferably in dynamic environments with evolving software platforms.
Experience working in or closely with operations teams, with an understanding of varied user needs across roles and levels.
Proven ability to collaborate with cross-functional teams including product owners, SMEs, and project managers.
Strong technical writing skills and experience creating clear, user-focused training materials.
Experience delivering ILT, virtual training, eLearning modules, and managing knowledge base platforms.
Comfortable managing multiple projects with shifting priorities in small team environments.
Certifications in Instructional Design, Adult Learning, or Project Management are a plus.

Preferred Skills

Advanced proficiency in eLearning authoring tools (e.g., Camtasia, Easy Generator).
Experience with LMS platforms such as Workday, including course development.
Familiarity with knowledge management tools (e.g., Salesforce, Confluence).
Instructional Design certifications (e.g., ATD CPTD, Certified Instructional Designer/Developer).
Experience working within the software development lifecycle, especially in training and user readiness alignment.
Project management experience or certifications (e.g., PMP, CAPM, Agile/Scrum).

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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