Edtech.com's Summary

US Remote is hiring a Software Training Manager. This role involves transforming the company's training strategy from instructor-led formats to scalable and tech-enabled learning experiences, managing training programs for both external customers and internal teams. Responsibilities include driving product adoption, improving customer satisfaction, and using innovative learning formats to enhance engagement.

Highlights

Lead the shift to scalable, self-paced, and technology-enabled training solutions.
Maintain and improve training effectiveness using data and feedback.
Design, deliver, and evaluate diverse training programs.
Innovate with new learning methods, tools, and media.
Ensure accurate documentation and compliance in training sessions.
Collaborate with internal teams for tailored client training.
5+ years of experience in training, preferably in SaaS or B2B software.
Proficiency in LMS, LXP, and instructional design.
Experience in Wealth Management or FinTech is preferred.

Software Training Manager Full Description

US Remote, United States · Permanent

Overview

Job description
Role Summary
We’re looking for a forward-thinking Software Training Manager to lead the transformation of our training strategy—from traditional, instructor-led formats to scalable, modern, and impactful learning experiences. In this role, you will own the end-to-end design, execution, and optimization of training programs that serve both our external customers and internal teams where possible.

You will play a pivotal role in driving product adoption, improving customer satisfaction, and reducing support friction by delivering education that meets learners where they are—whether through asynchronous journeys, on-demand resources, or ad hoc strategic engagements.

Success in this role requires a strong grasp of how adults learn in today’s fast-paced, digital-first environment. You’ll innovate in how training content is created, delivered, and maintained—using data, automation, and intuitive design to reduce maintenance and boost long-term engagement.

You’ll be empowered to launch initiatives such as “train-the-trainer” models, content deflection tools, and SMB-scaled programs that scale knowledge efficiently while keeping the learner’s experience front and center.

This is a high-impact role for a strategic thinker who is as comfortable building systems as they are delivering polished content, and who thrives in a fast-moving, cross-functional environment.

Job requirements
Qualifications:

5+ years in training, enablement, or L&D roles, preferably within SaaS or B2B software environments.
Demonstrated experience designing and evolving scalable training programs beyond classroom formats.
Proficiency in instructional design, adult learning theory, and digital learning platforms (LMS, LXP).
Strong organizational skills with experience managing documentation, and stakeholder communications.
Data-driven mindset with the ability to measure and improve training effectiveness using feedback, NPS, and engagement metrics.
Excellent communication and facilitation skills.
Passion for innovation in how people learn and grow.
Experience in Wealth Management, Financial Services, FinTech, using Docupace or PreciseFP preferred.

Physical Demands and Working Conditions:

Sit – Frequent
Stand- Occasional
Walk - Frequently
Lift/Carry 0-20 pounds – Occasional
Lift/Carry over 0-20 pounds - Occasional
Kneel/crouch, bend and /or stoop repeatedly – Occasional
Travel to company offices and client sites 10-20%

Job responsibilities

Key Responsibilities:

Modern Training Strategy: Lead the evolution away from instructor-led training toward scalable, self-paced, and tech-enabled learning experiences.
Continuous Optimization: Keep training programs updated and relevant by analyzing effectiveness, surveying learners, and adapting to feedback over time.
Training Lifecycle Management: Analyze, design, deliver, implement, and evaluate training programs.
Innovative Learning Formats: Drive innovation by incorporating new learning methods, media, and technologies that rapidly scale output, reduce maintenance and increase engagement.
Documentation & Compliance: Maintain accurate records of training sessions and learner participation to support tracking, compliance, and continuous improvement.
Strategic & Ad Hoc Client Training: Partner with the implementation and CSM teams to identify and implement methods for delivery of tailored training for strategic clients
Stakeholder Collaboration: Partner closely with internal teams to ensure training aligns with company and client requirements and is successfully delivered.
Training Feedback Loop: Gather, analyze, and share training feedback (including NPS) to drive improvements and show impact.
Strategic Perspective: Zoom into details when needed and zoom out to see the bigger picture—understanding the "why" behind training successes or failures to foster a culture of learning and reflection.

Original Job Description

US Remote, United States · Permanent

Overview

5+ years in training, enablement, or L&D roles, preferably within SaaS or B2B software environments.
Demonstrated experience designing and evolving scalable training programs beyond classroom formats.
Proficiency in instructional design, adult learning theory, and digital learning platforms (LMS, LXP).
Strong organizational skills with experience managing documentation, and stakeholder communications.
Data-driven mindset with the ability to measure and improve training effectiveness using feedback, NPS, and engagement metrics.
Excellent communication and facilitation skills.
Passion for innovation in how people learn and grow.
Experience in Wealth Management, Financial Services, FinTech, using Docupace or PreciseFP preferred.

Physical Demands and Working Conditions:

Sit – Frequent
Stand- Occasional
Walk - Frequently
Lift/Carry 0-20 pounds – Occasional
Lift/Carry over 0-20 pounds - Occasional
Kneel/crouch, bend and /or stoop repeatedly – Occasional
Travel to company offices and client sites 10-20%

Job responsibilities

Key Responsibilities:

Modern Training Strategy: Lead the evolution away from instructor-led training toward scalable, self-paced, and tech-enabled learning experiences.
Continuous Optimization: Keep training programs updated and relevant by analyzing effectiveness, surveying learners, and adapting to feedback over time.
Training Lifecycle Management: Analyze, design, deliver, implement, and evaluate training programs.
Innovative Learning Formats: Drive innovation by incorporating new learning methods, media, and technologies that rapidly scale output, reduce maintenance and increase engagement.
Documentation & Compliance: Maintain accurate records of training sessions and learner participation to support tracking, compliance, and continuous improvement.
Strategic & Ad Hoc Client Training: Partner with the implementation and CSM teams to identify and implement methods for delivery of tailored training for strategic clients
Stakeholder Collaboration: Partner closely with internal teams to ensure training aligns with company and client requirements and is successfully delivered.
Training Feedback Loop: Gather, analyze, and share training feedback (including NPS) to drive improvements and show impact.
Strategic Perspective: Zoom into details when needed and zoom out to see the bigger picture—understanding the "why" behind training successes or failures to foster a culture of learning and reflection.

Let me find your next job.

Thanks - you're signed up.

Software Training Manager

Edtech.com's Summary

Software Training Manager Full Description

Training & Development Coordinator

Manager, Digital Education

Training and Development Manager

Manager, Employee Learning Strategies

Course/Curriculum Dev 4-Training