Edtech.com's Summary

eClinicalWorks is hiring a Software Training Specialist. This role involves traveling to client sites to train doctors and clinical staff on eClinicalWorks software, developing workflow processes, and providing hands-on coaching. The specialist communicates with project managers to resolve issues and documents training sessions and reports.

Highlights

Train end users on eClinicalWorks software and ancillary functionalities through one-on-one and classroom sessions.
Develop and demonstrate workflow processes to client practices.
Communicate and escalate issues to Project Managers effectively.
Prepare training documentation, checklists, and expense reports.
Required knowledge of MySQL, Windows Office suite, computer networking, and insurance-based physician billing.
Minimum Bachelor's Degree in Engineering, Computer Science, or Information Systems; Master's preferred.
1-3 years of healthcare industry experience, ideally in training or EMR system implementation.
Must travel 50%-75% monthly across the US and hold a valid driver’s license.
Must become an eCW Certified Professional after initial training.
Comprehensive benefits including paid time off, insurance options, 401(k) with company contributions, and annual bonuses.

Software Training Specialist Full Description

eCW Software Training Specialist

Job Category: Software

Requisition Number: ECWSO002619

Full-Time
Remote

Job Details

Description

We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And that’s where you come in. Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork. Everyone has that one thing they’re really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment. Ready to make a difference? Apply today.

Software Training Specialist

Candidates that have Billing, ER & pharmacy experience highly preferred.

This position is responsible for providing training to our client practices that are using eCW Software. It is an exciting opportunity for someone who is a great communicator and fond of traveling. Special benefits are provided for this role that include additional time off for travel days, personal accrual of Airline and Hotel points and extensive training on eCW product, Incentives and more!

Responsibilities

Travel to client sites and train end users (doctors and clinical staff) on eCW software and ancillary functionalities via one-on-one coaching and classroom instruction
Develop Workflow processes
Demonstrate the software to client practice, make suggestions and provide training
Communicate/escalate issues to Project Managers to promptly and effectively address issues
Prepare various reports such as Checklist & Expense Report.
Document all training sessions
Other duties as assigned

Other Skills/Abilities

Exceptional customer service orientation while being detail oriented
Exceptional communications (oral & written) skills
Ability to coach and train diverse group of people
Knowledge of MySQL, Windows Office suite, computer networking, and insurance-based physician billing.
Ability to deal with stressful situations with a professional demeanor
Basic knowledge of technical terminologies
Adept at multi-tasking and exceling in a fast-paced environment
Bi-Lingual/Multi-Lingual a plus
To be able to coach and train diverse group of people
Must become an eCW Certified Professional at completion of initial training

Requirements

Minimum Bachelor’s Degree in engineering, Computer Science (CS) or Information Systems (IS). Master’s degree is preferred
1-3 years’ experience in Healthcare industry, preferably in training and implementation of Project Management or EMR systems
Must have a valid driver’s license.
Must be willing to travel an average of 50% - 75% per month to anywhere in the 50 US states
Remote – Regional home base Time zone needed at the time of hire

eClinicalWorks offers a rich suite of benefits which include the following: eighteen days of Paid Time Off per year which scales based on tenure; nine Paid Holidays and one Floating Holiday; insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment.

As well, we offer a 401(k) plan with a Company safe harbor contribution; Flexible Spending Account for Health Care and Dependent Care for eligible employees; limited personal leave; additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment; and an annual discretionary bonus for eligible employees.

eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Original Job Description

eCW Software Training Specialist

Job Category: Software

Requisition Number: ECWSO002619

Full-Time
Remote

Job Details

Description

Software Training Specialist

Candidates that have Billing, ER & pharmacy experience highly preferred.

Responsibilities

Travel to client sites and train end users (doctors and clinical staff) on eCW software and ancillary functionalities via one-on-one coaching and classroom instruction
Develop Workflow processes
Demonstrate the software to client practice, make suggestions and provide training
Communicate/escalate issues to Project Managers to promptly and effectively address issues
Prepare various reports such as Checklist & Expense Report.
Document all training sessions
Other duties as assigned

Other Skills/Abilities

Exceptional customer service orientation while being detail oriented
Exceptional communications (oral & written) skills
Ability to coach and train diverse group of people
Knowledge of MySQL, Windows Office suite, computer networking, and insurance-based physician billing.
Ability to deal with stressful situations with a professional demeanor
Basic knowledge of technical terminologies
Adept at multi-tasking and exceling in a fast-paced environment
Bi-Lingual/Multi-Lingual a plus
To be able to coach and train diverse group of people
Must become an eCW Certified Professional at completion of initial training

Requirements

Minimum Bachelor’s Degree in engineering, Computer Science (CS) or Information Systems (IS). Master’s degree is preferred
1-3 years’ experience in Healthcare industry, preferably in training and implementation of Project Management or EMR systems
Must have a valid driver’s license.
Must be willing to travel an average of 50% - 75% per month to anywhere in the 50 US states
Remote – Regional home base Time zone needed at the time of hire

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Software Training Specialist

Edtech.com's Summary

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