Edtech.com's Summary

Ascend Learning is hiring a Solutions Consultant to provide clients with education on its digital platforms, integrated assessment tools, and e-learning solutions that improve learner outcomes for fire and EMS training programs. The role builds relationships with instructors and administrators at high schools, colleges, and training academies while leading product demonstrations and customer education webinars. Cross-team collaboration with Sales, Marketing, and Product keeps client feedback flowing into future releases.

Highlights

Lead digital product demonstrations and service offerings for instructors, faculty, and educators.
Host customer education webinars and consult on best practices for the Public Safety Group's product application.
Develop technical documentation and deliver remote or on-site training to strengthen client success.
Collaborate with Sales, Marketing, and Product teams to relay customer feedback into product improvements.
Provide technical support and troubleshooting while engaging customer advisory councils and industry events.
Build relationships with clients across high schools, colleges, universities, and training academies.
Require a High School diploma or equivalency, with an associate or bachelor's degree in a related field preferred.
Hold 5+ years of experience as a fire department or EMS/EMT member with current certification, plus 2+ years teaching Fire Fighting or EMS/EMT classes preferred.
Travel up to 25% while working remotely anywhere in the US.
Base pay hiring range of $63,300-$90,530 annually, plus incentive bonus eligibility and benefits including health, dental, vision insurance and 401(k) match.

Solutions Consultant Full Description

Req ID:

1358

Location:

MO, US / IL, US / MN, US / KS, US / MI, US / LA, US / KY, US / MA, US / IN, US

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.

We’re always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you’d thrive, read on to learn more.

WHAT YOU’LL DO

As a Solutions Consultant, you’ll provide clients with education on our digital platforms with integrated assessment, e-learning tools, and solutions that lead to better learner outcomes by establishing and developing quality relations with clients in high schools, colleges, universities, and training centers in private, state, and local academies.

WHERE YOU’LL WORK

This position will work remote in the United States; up to 25% travel is required.

HOW YOU’LL SPEND YOUR TIME

Drive client value by leading digital product demonstrations, service offerings, and innovative technologies for instructors, faculty, educators, and/or assigned personnel
Host customer education webinars, and consult on best practices for the Public Safety Group’s (PSG) product application and implementation
Enhance internal training by developing technical documentation and resources, delivering remote or on-site training, and fostering a client success culture through feedback
Collaborate with Sales, Marketing, and Product teams providing customer feedback to refine products and services
Provide technical support and troubleshooting for accounts, and engage with customer advisory councils and industry events and conferences to stay connected with client needs and market trends

WHAT YOU’LL NEED

Associate or Bachelor’s degree in related field preferred; High School Diploma or equivalency required
5+ years of experience as a member of a fire department or EMS/EMT service with current certifications or licensure
2+ years’ experience teaching Fire Fighting or EMS/EMT classes preferred
Strong technical skills, with experience in software training and/or documentation, particularly with Learning Management Systems, a plus
Exceptional leadership, communication, organizational and presentation abilities
Excellent time management and problem-solving competencies
Successful history of driving change through persuasive presentations, both individually and to large audiences
Ability to travel up to 25%

HIRING RANGE

The current full-time, annualized base pay hiring range for this role is $63,300.00-$90,530.00. In accordance with applicable state laws, we are providing the expected pay range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.

BENEFITS

Health, dental, and vision insurance
Company paid life Insurance
401(k) with company match
Paid time off and parental leave
Employee assistance program
Other wellness programs such as Headspace and Airvet
Charitable matching program

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

Let me find your next job.

Thanks - you're signed up.

Solutions Consultant

Edtech.com's Summary

Solutions Consultant Full Description

Professional Services Consultant

Lead Medical Education Consultant

VP, Professional Services - United States

Consultant

Segment Leadership Consultant II