Edtech.com's Summary

OverDrive is hiring a Specialist for its Global Libraries & Education division. The Specialist supports Account Managers and Account Executives by cultivating strong partner relationships, contributing to digital collections development, aiding customer retention, and helping generate new business and expansion opportunities.

Highlights

Develops expertise in OverDrive products to effectively communicate value to partners.
Serves as a secondary contact for partner inquiries and supports contract renewals.
Collaborates on consultative selling alongside Account Managers to maximize partner value.
Travels with Account Managers to present Partner Analysis Reviews and advocate for increased budgets.
Maintains CRM records, researches prospects, and manages lead data using tools like Salesforce, LinkedIn, Zoom, Slack, and Confluence.
Processes contracts, order forms, and RFPs while assisting with content list creation.
Engages in weekly sales meetings and supports pipeline reporting and opportunity analysis.
Requires 1+ years of experience in librarianship, sales, customer service, or marketing and proficiency in Microsoft Office Suite.
Bachelor’s degree or equivalent experience preferred.
Strong communication skills, organization, and teamwork are essential.

Specialist Full Description

Specialist

Global Libraries & Education Cleveland, Ohio

Description

The Specialist's responsibilities include supporting Account Managers and Account Executives in cultivating strong relationships with OverDrive partners. This role contributes to the development of digital collections, supports customer retention, and helps build a sustained pipeline of new business and expansion opportunities.

Responsibilities

Develop a strong understanding of OverDrive products and services; clearly communicate value to prospective partners.
Act as a secondary point of contact for partner inquiries, supporting Account Managers.
Support contract and subscription renewals with a focus on customer retention.
Provide consultative selling in collaboration with Account Managers to maximize partner value.
Travel with Account Managers to present Partner Analysis Reviews (PARs) and advocate for increased budget allocation.
Participate in weekly sales meetings to report progress and align strategy.
Proactively follow up on leads and nurture opportunities.
Identify and document new content sales opportunities within assigned territory.
Respond to partner inquiries with tailored solutions and information.
Maintain high levels of customer satisfaction and engagement.
Build strong, value-driven relationships with prospects and partners.
Cleanse and update lead data in CRM; research prospects using digital tools (e.g., LinkedIn, industry sites).
Ensure smooth handoff of partner expectations to internal teams.
Submit weekly feedback and opportunity analysis.
Meet or exceed performance and activity targets.
Process contracts, order forms, and RFPs; assist with content list creation.
Maintain accurate CRM records and generate sales/pipeline reports.
Participate in team meetings, training sessions, and product updates. Use communication tools (e.g., Zoom, Slack, Salesforce, Confluence) to collaborate and connect.

Requirements

Bachelor’s degree or equivalent experience preferred.
1+ years of experience in librarianship, sales, customer service, or marketing.
Proficiency in Microsoft Office Suite.
Familiarity with CRM systems and prospect research.
Strong written and verbal communication skills.
Highly organized with attention to detail.
Energetic, confident, and team-oriented.

What’s Next

As you’ve probably guessed, OverDrive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.

OverDrive values diversity and is proud to be an equal opportunity employer.

#LI-DNI

Original Job Description

Specialist

Global Libraries & Education Cleveland, Ohio

Description

Responsibilities

Develop a strong understanding of OverDrive products and services; clearly communicate value to prospective partners.
Act as a secondary point of contact for partner inquiries, supporting Account Managers.
Support contract and subscription renewals with a focus on customer retention.
Provide consultative selling in collaboration with Account Managers to maximize partner value.
Travel with Account Managers to present Partner Analysis Reviews (PARs) and advocate for increased budget allocation.
Participate in weekly sales meetings to report progress and align strategy.
Proactively follow up on leads and nurture opportunities.
Identify and document new content sales opportunities within assigned territory.
Respond to partner inquiries with tailored solutions and information.
Maintain high levels of customer satisfaction and engagement.
Build strong, value-driven relationships with prospects and partners.
Cleanse and update lead data in CRM; research prospects using digital tools (e.g., LinkedIn, industry sites).
Ensure smooth handoff of partner expectations to internal teams.
Submit weekly feedback and opportunity analysis.
Meet or exceed performance and activity targets.
Process contracts, order forms, and RFPs; assist with content list creation.
Maintain accurate CRM records and generate sales/pipeline reports.
Participate in team meetings, training sessions, and product updates. Use communication tools (e.g., Zoom, Slack, Salesforce, Confluence) to collaborate and connect.

Requirements

Bachelor’s degree or equivalent experience preferred.
1+ years of experience in librarianship, sales, customer service, or marketing.
Proficiency in Microsoft Office Suite.
Familiarity with CRM systems and prospect research.
Strong written and verbal communication skills.
Highly organized with attention to detail.
Energetic, confident, and team-oriented.

What’s Next

OverDrive values diversity and is proud to be an equal opportunity employer.

#LI-DNI

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Edtech.com's Summary

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