Edtech.com's Summary

Smalls Sliders is hiring a Specialist, Field Training. The role focuses on delivering and implementing effective hands-on training systems during New Can Openings and at existing locations, supporting employee and manager training, and ensuring high training standards through evaluation and continuous program development.

Highlights

Deliver training modules and support at New Can Openings (NCOs) and existing locations.
Implement and maintain training programs and Certified Training Cans, including annual re-certification processes.
Monitor and support Managers in Training (MITs) through various communication methods to assess performance.
Develop and execute business unit training plans aligned with business goals.
Provide subject matter expertise and feedback for training system development and rollout effectiveness.
Manage ServSafe Certification and participate in Train the Trainer sessions.
Require excellent communication, presentation, organizational, and interpersonal skills.
Proficient with various Learning Management Systems (LMS) and technology tools.
Requires minimum 2 years of training experience and 2 years of management experience in hospitality, preferably quick service or fast casual.
Position involves 70-80% travel.

Specialist, Field Training Full Description

Specialist, Field Training

Technical

Atlanta, GA, US

The Specialist, Field Training is primarily responsible for the delivery and implementation of effective training systems and hands-on training at our New Can Openings and existing Cans. This role supports the Cans through the delivery of training at New Can Openings, establishing Certified Training Locations, monitoring MIT performance, and supporting the training of employees and Managers.

Key Responsibilities/Essential Duties

Can Training

Deliver the training modules and support at New Can Openings (NCO’s)
Ensure the highest levels of training standards at all Cans
Ensure NCO’s are properly trained and supported
Implement Training programs and systems
Support the program development of Certified Training Cans
Execute Certified Training Can and annual Re-Certification process
Conduct and document Certified Training Can visits to evaluate operational effectiveness and MIT requirements
Execute touchpoints with all Managers in Training [MITs] during each phase of training; combination of phone calls, emails and face-to-face interactions to gauge performance
Support Pre and Post New Can Opening Activities
Validate the effectiveness of training plans and identify training gaps by assessing objectives, compliance, and providing training on corrective actions
Identify training gaps and compose/execute plans with clear objectives, outcomes, and follow-up measurements

Business Unit(s) Support

Schedule and execute Certified Training Manager classes to achieve expectations, track Certifications
Participate in Train the Trainer sessions for rollouts; Partner cross-functionally on training sessions needed in-Can
Create, maintain, and execute Business Unit Training Plans in partnership with Business Unit Leaders aligned to business goals
Provide feedback on Squad Member, Shift Leader, and Can Management development plans
Manage ServSafe Certification

Training Functional Support

Provide feedback and follow-up documentation on executed rollouts and training meetings
Serve as the subject matter expert [SME] for training system development
Actively review and provide feedback on all training programs in development
Provide observations, evaluations, and feedback on training effectiveness
Participate in meetings and training sessions at the NCO, Cans and off-site locations

Required Qualifications/Skills

Ability to lead, motivate, and empower
Excellent communication and presentation skills
Ability to recognize problems, set goals and convert plans into action
Ability to exercise good judgment in decision making
Open to feedback and to self-improvement
Holds self-accountable to high personal standards of conduct and professionalism
Ability to manage time effectively
Exceptional interpersonal skills, with the ability to effectively interact with employees and stakeholders at all levels of the organization
Superior organization and follow-up skills
Proficient in a variety of LMS and technology systems
Ability to travel 70-80%
Previous training experience required; minimum 2 years preferred
Minimum of 2 years’ management experience in the hospitality field required; quick service or fast casual preferred.

It is the policy of Smalls Sliders to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.

Original Job Description

Specialist, Field Training

Technical

Atlanta, GA, US

Can Training

Deliver the training modules and support at New Can Openings (NCO’s)
Ensure the highest levels of training standards at all Cans
Ensure NCO’s are properly trained and supported
Implement Training programs and systems
Support the program development of Certified Training Cans
Execute Certified Training Can and annual Re-Certification process
Conduct and document Certified Training Can visits to evaluate operational effectiveness and MIT requirements
Execute touchpoints with all Managers in Training [MITs] during each phase of training; combination of phone calls, emails and face-to-face interactions to gauge performance
Support Pre and Post New Can Opening Activities
Validate the effectiveness of training plans and identify training gaps by assessing objectives, compliance, and providing training on corrective actions
Identify training gaps and compose/execute plans with clear objectives, outcomes, and follow-up measurements

Business Unit(s) Support

Schedule and execute Certified Training Manager classes to achieve expectations, track Certifications
Participate in Train the Trainer sessions for rollouts; Partner cross-functionally on training sessions needed in-Can
Create, maintain, and execute Business Unit Training Plans in partnership with Business Unit Leaders aligned to business goals
Provide feedback on Squad Member, Shift Leader, and Can Management development plans
Manage ServSafe Certification

Training Functional Support

Provide feedback and follow-up documentation on executed rollouts and training meetings
Serve as the subject matter expert [SME] for training system development
Actively review and provide feedback on all training programs in development
Provide observations, evaluations, and feedback on training effectiveness
Participate in meetings and training sessions at the NCO, Cans and off-site locations

Required Qualifications/Skills

Ability to lead, motivate, and empower
Excellent communication and presentation skills
Ability to recognize problems, set goals and convert plans into action
Ability to exercise good judgment in decision making
Open to feedback and to self-improvement
Holds self-accountable to high personal standards of conduct and professionalism
Ability to manage time effectively
Exceptional interpersonal skills, with the ability to effectively interact with employees and stakeholders at all levels of the organization
Superior organization and follow-up skills
Proficient in a variety of LMS and technology systems
Ability to travel 70-80%
Previous training experience required; minimum 2 years preferred
Minimum of 2 years’ management experience in the hospitality field required; quick service or fast casual preferred.

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Specialist, Field Training

Edtech.com's Summary

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