Esquire Deposition Solutions, LLC
Specialist, Learning & Development
🇺🇸 Remote - US
🕑 Full-Time
💰 $60K - $80K
💻 Learning & Development
🗓️ December 3rd, 2025
Edtech.com's Summary
- Create and facilitate onboarding and training programs focused on technical skills, customer service, and company policies.
- Evaluate training effectiveness using assessments and feedback mechanisms.
- Maintain and update training materials in content and learning management systems.
- Collaborate with stakeholders and the centralized Learning & Development team to improve and manage e-learning content.
- Provide short-term on-site leadership and act as a subject matter expert for departmental procedures.
- Proficiency required in Microsoft Office Suite, Zoom, and Confluence; NetSuite experience preferred.
- High school diploma or equivalent required; 2+ years of relevant experience at Esquire or similar; 5+ years in customer service.
- Strong communication, leadership, problem-solving skills, and ability to manage multiple priorities.
- Salary range between $60,000 and $80,000 per year.
- Supports organizational quality improvements that enhance client satisfaction and team engagement.
Specialist, Learning & Development Full Description
Specialist, Learning & Development
- Create structured onboarding plans to ensure seamless transitions for new hires.
- Execute onboarding and training programs within assigned business functions.
- Develop and deliver training programs focused on technical accuracy, customer service, and adherence to company policies.
- Evaluate training effectiveness through assessments and feedback.
- Facilitate instructor-led sessions to address performance gaps and organizational changes.
- Maintain and update training materials in Esquire’s content and learning management systems.
- Collaborate with stakeholders to update and improve learning content.
- Work with the centralized Learning & Development team to manage e-learning content.
- Help define and implement quality standards for employee performance.
- Identify training opportunities to enhance the client experience.
- Report training updates and performance concerns to stakeholders.
- Conduct site visits to assess performance and ensure compliance with company standards.
- Provide short-term, on-site leadership during staffing transitions.
- Act as a subject matter expert (SME) for departmental procedures.
- Perform other duties as assigned.
What You’ll Need
- Education: High school diploma or equivalent required.
- Experience: 2+ years at Esquire or in relevant functional areas; 5+ years in customer service.
- Skills: Strong communication, leadership, and problem-solving abilities.
- Technical: Proficient in Microsoft Office Suite, Zoom, and Confluence; NetSuite experience preferred.
- Attributes: Detail-oriented, self-motivated, and able to manage multiple priorities in a dynamic environment.
- Other: Must maintain regular attendance and be able to travel as needed.
What Success Looks Like
- Enhanced organizational quality and service delivery that improves client satisfaction.
- Timely completion of projects and training initiatives.
- Increased team performance and engagement.
We know that a truly inclusive workplace values potential just as much as experience. If you’re excited about this role but don’t match every qualification, we encourage you to apply—you may be exactly who we’re looking for.
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