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Pearson
Specialist, Professional Services
Edtech.com's Summary
Pearson is hiring a Specialist, Professional Services (Event and Resource Scheduler) based in India to support planning and delivery of live training programs for enterprise customers. The Scheduler coordinates instructor availability, class schedules, and learner registrations across multiple regions and time zones for Pearson's English Language & Skills team. The role also supports post-sales implementation, finance documentation, and delivery readiness in partnership with Sales, Delivery, and Operations.
- Coordinate instructor availability, class dates, time zones, and delivery formats for training programs
- Support post-sales implementation, including registration setup and delivery readiness
- Maintain clear communication with internal teams, customers, instructors, and vendor partners
- Track delivery milestones, update scheduling systems, and escalate risks as needed
- Assist with invoice validation, delivery documentation, and purchase order support
- Support learner registration, roster management, and attendance validation
- Work India business hours with flexibility for global time zones across India, APAC, EMEA, and North America
- Requires a bachelor's degree and 2-5 years of scheduling or training operations experience
Specialist, Professional Services Full Description
Position: Specialist, Professional Services (Event and Resource Scheduler)
Employer: Pearson — English Language & Skills (EL&S)
Location: Remote, based in India
Pearson English Language & Skills (EL&S) is seeking an experienced Event and Resource Scheduler based in India to support the planning, coordination, and delivery of live training programs for enterprise customers. This role supports Pearson's Enterprise training operations by coordinating class schedules, instructor resources, learner registrations, delivery logistics, and post-sales implementation activities across multiple regions and time zones. The successful candidate will work closely with Sales, Delivery, Operations, Finance, vendor partners, and customer stakeholders to ensure high-quality, timely, and scalable training delivery, reporting into Pearson EL&S Sales Operations and supporting global programs aligned to India, APAC, EMEA, and North America delivery needs.
Key Responsibilities:
- Event and Resource Scheduling: coordinate instructor availability, class dates, time zones, delivery formats, and customer requirements for instructor-led and virtual instructor-led training programs
- Post-Sales Implementation: support confirmed training engagements by managing registration setup, learner communications, delivery readiness, platform access, and attendance tracking
- Customer and Stakeholder Communication: maintain clear, professional communication with internal teams, customers, instructors, and vendor partners
- Operational Coordination: track delivery milestones, update scheduling systems, monitor open actions, and escalate risks
- Finance and Documentation Support: assist with invoice validation, delivery documentation, attendance records, and purchase order support
Essential Job Functions:
- Create, maintain, and update class schedules for live training events, including instructor assignments, delivery dates, and time zones
- Coordinate with sales, delivery managers, instructors, vendors, and customers to confirm training requirements and resolve scheduling conflicts
- Support learner registration, roster management, attendance validation, and completion tracking
- Monitor upcoming classes for readiness, including instructor confirmation, platform access, and materials availability
- Partner with Finance and Operations to support purchase order tracking, invoice review, and billing questions
Qualifications:
- Bachelor's degree or equivalent combination of education and relevant professional experience
- 2-5 years of experience in scheduling, resource coordination, training operations, customer service, sales operations, project coordination, or administrative operations
- Strong written and verbal English communication skills, with the ability to work effectively across India and global time zones
- Proficiency with Microsoft Office, especially Excel, Outlook, Teams, Word, and shared tracking tools
- Comfortable working India business hours with flexibility to support occasional meetings across global time zones
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