Edtech.com's Summary

Arizona State University is hiring a Specialist Senior. This role primarily leads a team of student staff to manage all incoming student concerns, ensuring timely and accurate connection to professional support, handling escalations, and providing administrative and operational support within the Office of the Dean of Students in Tempe.

Highlights

Supervise student staff for front desk operations including recruitment, training, and daily supervision.
Manage student inquiries via phone, email, and in-person, collaborating with student and professional staff.
Handle urgent or crisis situations using de-escalation techniques and work with supervisors or professional staff.
Use case management software to connect students with appropriate support resources.
Perform administrative support duties such as calendaring, inventory ordering, and business processes.
Provide administrative support for Council of Religious Advisors and manage Danforth Chapel reservations and facility inspections.
Require Bachelor's degree and at least three years of relevant experience or equivalent combination of training and experience.
Experience in higher education settings, supervising student staff, crisis management, and navigating escalated concerns preferred.
Strong communication skills, technology proficiency, and bilingual Spanish ability preferred.
Salary range: $50,000 to $53,800 annually, depending on experience, with comprehensive benefits including tuition reduction, insurance, retirement plans, and paid holidays.

Specialist Senior Full Description

Job Profile:Administrative Operations Specialist 2

Job Family:Administrative Operations

Time Type:Full time

Max Pay - Depends on experience:$53,800.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

SALARY RANGE: $50,000 to $53,800; DOE

Under the guidance of the Office of the Dean of Students in Tempe, the Specialist Sr. leads a team of student staff to provide effective support for all incoming student concerns. This role involves overseeing the management of student inquiries, ensuring timely and accurate responses, and connecting students with the appropriate professional staff. The Specialist Sr. handles escalations and manages communications via phone, email, and in-person interactions in collaboration with student and professional staff. The position will also provide administrative and day-to-day operational support to the office. Reporting directly to the Manager of Student Advocacy and Assistance, this position is pivotal in maintaining high standards of student support and service.

What's in it for you:

Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: (Click here to explore options)

Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.
Low-cost health, dental, vision, and life insurance benefits.
Retirement program designed to promote long-term savings and provide income upon retirement.
Paid time for volunteer and professional development.
10 Paid Holidays and competitive Vacation and Sick accruals each Pay Period.
Wellness program for preventative health education and screenings.
Disability and leave program for income protection.
Employee assistance for free and confidential behavioral health services.
ASU Discounts to sports/events along with discounts with ASU partnerships.

Currently hiring for the following shift: Monday - Friday 8:00am - 5:00pm

Essential Duties:

Supervise a team of student staff that provide direct support for front desk operations including recruitment, hiring, training, and day-to-day supervision and professional development of the staff.
Manage all incoming concerns to the Office of the Dean of Students, in collaboration with student and professional staff, to accurately and timely connect students for support.
Answer and manage incoming calls, emails, and walk-in inquiries while providing front desk coverage as needed to ensure excellent customer service throughout all points of contact.
Quickly assess and address urgent or crisis situations by utilizing de-escalation techniques and collaborating with the supervisor or appropriate professional staff member.
Address and resolve complex or escalated issues from front desk staff while maintaining a positive and professional environment.
Utilize case management software to track, manage, and connect students in need of support to the appropriate professional staff member.
Provide administrative support for professional staff in the office in support of day-to-day operations which may include calendaring, inventory/supply ordering, business support processes, and other related duties
Utilize strong decision-making skills to effectively provide support for all incoming concerns to ensure timely connection to services.
Administrative Support for Council of Religious Advisors (CORA); Oversee courtesy affiliate applications, update the website, and manage storage key distribution.
Danforth Chapel reservation management and coordination; serve as the main contact, update the website, conduct daily building inspections, and manage service requests.
Support the overall success of Educational Outreach and Student Services by performing other duties as assigned and serving on university committees and workgroups.

Desired Qualifications:

Prior experience in higher education or related setting.
Demonstrated experience supervising student staff.
Experience assisting others in navigating complex systems.
Demonstrated experience with navigating escalated concerns.
Knowledge of exemplary customer service practices and experience in a high volume office.
An understanding of crisis management or crisis intervention.
Experience in communicating difficult or sensitive information with relevant parties.
Experience organizing, coordinating and prioritizing work and activities.
Evidence of effective communication skills, both oral and written.
Demonstrated knowledge of technology.
Bilingual, Spanish preferred.

Working Environment:

Sit or stand for prolonged periods of time
Work collaboratively across various departments within the University as well as with diverse populations and groups
Use computers effectively - including inputting, reviewing and retrieving information, extended periods of viewing screen and using mouse and keyboard
Use critical thinking to make decisions and/or analyze data
Communicate effectively both orally and in writing
Walk throughout campus for meetings or events, regardless of the weather
Work collaboratively to achieve objectives
Climb stairs in locations with no elevator, such as with the mezzanine level of the MU, or Irish Hall
Ability to lift 35 lbs.

epartment Statement: Educational Outreach and Student Services (EOSS) is committed to enrolling all qualified students at Arizona State University and assisting them in their academic success. EOSS provides a broad range of services and support to students and prospective students ranging from outreach efforts with K-12 schools, orientation programs for new freshman, bridge programs to assist the transition to a university environment, and a wide variety of services, programs and activities for enrolled students. EOSS has direct responsibility for multiple departments across four campuses, some of which include the Dean of Students, University Housing, Health Services, Counseling Services, Disability Resources, the Memorial Union, TRIO programs, Sun Devil Fitness, Student Government, Student Media, Career Services, Access ASU and others.

Driving Requirement:Driving is not required for this position.

Location:Campus: Tempe

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$14403.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description