PDS Health
Specialist, Training Implementation
Camtasia
Edtech.com's Summary
PDS Health is hiring a Specialist, Training Implementation to lead the design, delivery, and management of training programs for Epic Community Connect partners. The role involves developing training materials, facilitating sessions, advising clients on best practices, and supporting post-implementation optimization to ensure effective user adoption.
Highlights
- Lead design, development, and maintenance of Epic training materials and curricula tailored for Community Connect customers.
- Conduct workflow analysis with clinical, operational, and IT stakeholders to create effective training programs.
- Facilitate instructor-led and virtual training sessions for end users and operational leaders.
- Serve as primary trainer and consultant during Community Connect implementation and post-go-live phases.
- Partner with project managers and operational leaders to assess training needs and develop training plans.
- Maintain Epic application certifications and participate in system upgrade and readiness activities.
- Required skills include proficiency in MS Office, Adobe Creative Cloud, Articulate, Captivate, Camtasia, and virtual training platforms like Zoom and MS Teams.
- Bachelor’s degree or 5+ years relevant experience, plus 4+ years of related experience and Epic certification or ability to obtain within 6 months.
- Annual salary range of $83,000 to $103,000.
- Benefits include medical, dental, vision insurance, paid time off, tuition reimbursement, 401K, and paid volunteer time.
Specialist, Training Implementation Full Description
Specialist, Training Implementation
- PDS Health
- PDS Health Technologies
- 105605
- USD $83,000.00/Yr.
- USD $103,000.00/Yr.
- $83,000.00-$103,000.00 / Annually
Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
The Specialist, Training Implementation will lead the design, delivery, and management of training programs for our Epic Community Connect partners. This role serves as a hybrid between an Epic Senior Instructional Designer, Principal Trainer, and Training Consultant — responsible for developing high-quality training materials, facilitating education sessions, and advising external customers on best p Training Design & Development
Responsibilities
Training Design & Development:
- Lead the design, development, and maintenance of Epic training materials, curricula, eLearning modules, classroom guides, and reference tools tailored for Community Connect customers.
Conduct detailed workflow analysis in partnership with operational, clinical, and IT stakeholders to translate complex processes into effective training programs. - Continuously evaluate, refine, and optimize instructional content based on system upgrades, customer feedback, and best practices.
Training Delivery & Facilitation
- Facilitate instructor-led classroom, virtual, and one-on-one training sessions for a diverse range of end users, super users, and operational leaders.
- Serve as the primary trainer and education consultant for Community Connect implementation projects, onboarding new affiliate partners and supporting post-go-live optimization.
- Coach and mentor customers trainers and super users on instructional delivery and end-user support strategies.
- Ability to provide and articulate reporting data and analytics for learning program completions to support best training outcomes
Customer Engagement & Consultation
- Partner with Community Connect project managers, analysts, and operational leaders to assess training needs, align curricula with client workflows, and develop comprehensive training project plans.
- Act as a trusted advisor to affiliate leadership on training strategy, operational readiness, and adoption metrics.
- Provide ongoing education, communication, and optimization services to Community Connect customers post-implementation.
Epic & System Support
- Maintain Epic application certification(s) as required; actively participate in upgrade testing, curriculum updates, and organizational readiness activities.
- Support training environment build coordination, end-user support ticket triage, and go-live readiness activities as needed.
Qualifications
- Bachelor’s Degree in Education, Healthcare Admin, Informatics, or related field. In lieu of degree, 5+ years of experience.
- 4+ years related experience
- Epic certification(s) in [specify relevant applications, e.g., Ambulatory, Inpatient, ASAP, etc.] or ability to obtain within 6 months.
- Demonstrated experience supporting Epic Community Connect or affiliate implementations.
Preferred
- Bachelor’s Degree in Education, Healthcare Admin, Informatics, or related field.
Knowledge/Skills/Abilities
- Ability to multi-task effectively without compromising the quality of the work.
- Excellent interpersonal, oral and written communication skills.
- Proficiency with instructional design software and design tools (e.g., MS Suite – Word, PPT, Excel; Adobe Creative Cloud; Articulate, Captivate, Camtasia) and virtual training tools (e.g., Zoom, WebEx, MS Teams).
- Excellent communication, facilitation, and stakeholder engagement skills.
- Attention to detail, organization and time management
- Detail oriented, organized, process focused, problem solver, self-motivated, proactive, ambitious, customer service focused.
- Ability to draw conclusions and make independent decisions with limited information.
- Self-motivated, reliable individual capable of working independently as well as part of a team.
- Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community.
- Ability to manage multiple projects concurrently; superior project management skills.
- Effective leadership and mentoring experience.
- Ability to read, analyze, and interpret common financial reports, and legal document
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Tuition Reimbursement
- 401K
- Paid time to volunteer in your local community
Compensation Information
$83,000.00-$103,000.00 / Annually
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
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