Sr. Customer Service Representative

🇺🇸 Newark, New Jersey 🕑 Full-Time 💰 $21 - $23 per Hour 💻 Customer Support 🗓️ November 6th, 2026

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Edtech.com's Summary

Rutgers University is hiring a Sr. Customer Service Representative. This role involves managing course registrations via phone, mail, fax, and online, processing payments and deposits, maintaining records and reports, and supporting the day-to-day operations of the Department of Continuing Dental Education.

Highlights

Processes registrations for dental education programs through multiple channels including phone, mail, fax, and online methods.
Prepares and processes daily cash and credit card deposits, ensuring accurate financial record keeping.
Maintains and updates ledgers, spreadsheets, and databases with receipts and payments.
Provides clerical support such as typing, filing, duplicating, bookkeeping, and mail distribution for continuing education activities.
Develops and manages mailing lists and distribution of materials to potential registrants.
Responds to routine telephone inquiries and directs calls to appropriate sources.
Requires computer literacy including familiarity with Windows OS and Microsoft Word; knowledge of database software and audiovisual equipment is a plus.
Minimum qualifications include a high school diploma (or equivalent), three years of clerical experience preferably supporting program activities, and a valid driver's license.
Must be available to work early mornings, one weekend per month (September to June), irregular hours, and possible overtime, including travel to off-site locations.
Compensation ranges from $21.44 to $22.60 per hour and includes comprehensive benefits such as medical coverage, paid leave, retirement plans, and educational benefits.