Sr. Customer Service Representative

🇺🇸 Newark, New Jersey 🕑 Full-Time 💰 $21 - $23 per Hour 💻 Customer Support 🗓️ September 30th, 2026

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Edtech.com's Summary

Rutgers, The State University of New Jersey is hiring a Sr. Customer Service Representative for the Rutgers School of Dental Medicine within Academic Affairs. The role involves managing course registrations through various channels, handling cash and credit card deposits, maintaining financial records, supporting continuing education program activities, and assisting in daily departmental operations.

Highlights

Handles program registrations via phone, mail, fax, in-person, and online.

Prepares and processes daily cash and credit card deposits and related reports.

Reviews and posts receipts and payments to ledgers, spreadsheets, records, and databases.

Provides clerical support including typing, filing, duplicating, bookkeeping, and mail distribution.

Maintains and distributes mailing lists and program materials.

Manages routine telephone inquiries and directs calls appropriately.

Prepares program documents such as receipts, confirmation letters, rosters, participant lists, name badges, and credit letters.

Requires proficiency with Windows operating systems, Microsoft Word, and database software.

Must be available for early morning starts (6:30 a.m.) on assigned days, one weekend per month (September-June), irregular hours, and possible overtime.

Requires a High School diploma or equivalent, three years of clerical experience, a valid driver’s license, and the ability to transport audiovisual equipment and materials.