Edtech.com's Summary

Frontline Education is hiring a Senior Director of Product Management. This role leads the strategy, execution, and evolution of a critical product domain, making high-impact product decisions that influence customers and the business. The position also involves empowering teams, aligning cross-functional partners, and ensuring outcome-focused product delivery.

Highlights

Owns long-term product strategy for a complex, mission-critical product domain.
Defines success metrics and is accountable for retention, adoption, revenue impact, and customer satisfaction.
Leads and coaches senior Product Managers within an empowered, agile product environment.
Collaborates closely with Engineering, Design, Go-To-Market, Customer Success, Finance, and Operations.
Ensures discovery and delivery are integrated with fast feedback loops and maintains product quality and compliance.
Requires 10+ years in Product Management or leadership, preferably in SaaS or enterprise settings.
Strong strategic, analytical, communication, and decision-making skills in complex environments.
Bachelor's degree required; Master's or MBA is a plus.
Frontline Education develops software for K-12 school administration and values diversity, equity, and inclusion.
Offers competitive compensation, 401(k) match, national healthcare, flexible PTO, and career growth opportunities.

Sr Dir, Product Management Full Description

Sr Dir, Product Management

Location: United States

Description

Position Overview

The Senior Director of Product Management is a senior product leader responsible for defining and driving the strategy, outcomes, and evolution of a mission-critical product domain at Frontline Education.

This role carries Senior Director scope due to the strategic importance, scale, and complexity of the domain, as well as the level of decision-making, influence, and accountability required — not because of portfolio breadth or generalized ownership. You will operate at an executive altitude, shaping high-impact product decisions that materially affect customers, the business, and Frontline’s long-term direction.

As part of Frontline’s empowered product organization, you will enable Product Managers, Designers, and Engineers to operate with clarity, autonomy, and accountability. You will ensure discovery, delivery, and learning are tightly connected, and that teams consistently solve the right problems with measurable results.

Key Responsibilities

Strategic Domain Leadership

• Own the long-term product strategy for a highly complex, high-impact product domain that is central to Frontline’s mission and business performance.

• Translate company strategy into domain-level bets, defining clear problem statements, hypotheses, and success metrics.

• Make high-stakes product decisions that balance near-term outcomes with long-term scalability, quality, and product health.

• Serve as the primary product authority for the domain, providing clarity and direction in ambiguous or high-risk situations.

Outcome Accountability

• Be accountable for material customer and business outcomes within the domain, such as retention, adoption, revenue influence, operational efficiency, risk reduction, or customer satisfaction.

• Define success metrics that are reviewed at senior and executive levels, ensuring transparency and evidence-based decision-making.

• Continuously assess product performance and adjust strategy based on data, customer insight, and market signals.

Empowered Team Enablement

• Lead and coach senior Product Managers operating in an empowered product model, ensuring strong ownership from discovery through delivery.

• Ensure teams have the context, constraints, and clarity needed to make high-quality decisions independently.

• Champion continuous discovery practices so teams deeply understand customer problems before committing to solutions.

• Act as an escalation point for complex trade-offs, prioritization conflicts, and cross-team dependencies without absorbing day-to-day execution.

Cross-Functional Influence

• Partner closely with Engineering and Product Design leaders to align on technical feasibility, experience quality, and delivery sustainability.

• Influence priorities across Go-To-Market, Customer Success, Finance, and Operations through insight, data, and clear articulation of impact.

• Represent the domain in executive forums, ensuring leadership has a clear understanding of risks, opportunities, and outcomes.

• Support strategic customer engagements and high-visibility initiatives where product leadership is critical.

Discovery, Delivery & Quality

• Ensure discovery and delivery are integrated, with fast feedback loops between customer insight and shipped value.

• Promote modern product practices that balance speed, quality, compliance, and long-term maintainability.

• Hold teams accountable for delivering outcomes, not just features, while maintaining reliability and trust with customers.

What Success Looks Like

• The product domain delivers measurable, material impact to customers and the business.

• Teams are empowered, aligned, and confident in their decision-making.

• Discovery is continuous, evidence-driven, and directly informs delivery priorities.

• Cross-functional partners trust product leadership for clarity, judgment, and follow-through.

• The domain is recognized internally as strategically sound, resilient, and continuously improving.

Qualifications & Attributes

• 10+ years of experience in Product Management or Product Leadership within SaaS or complex enterprise environments.

• Proven success owning strategy and outcomes for a high-impact, complex product domain.

• Strong strategic and analytical thinking, with the ability to connect customer problems to business results.

• Deep understanding of empowered product teams, continuous discovery, and modern agile practices.

• Exceptional communication and influence skills across senior technical and executive audiences.

• Demonstrated ability to lead through ambiguity, complexity, and high-stakes decision-making.

• Experience coaching senior Product Managers and enabling high-performing teams.

• Bachelor’s degree in Business, Computer Science, or a related field; Master’s degree or MBA is a plus.

• Willingness to travel as needed.

Who we are:

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.

We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.

We are intentionally building a workplace that respects, supports, and values the identities of all our team members. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The perks of being a Frontliner:

At Frontline, we value our people and invest in their success. We offer a competitive compensation package that includes a 401(k) match, comprehensive national healthcare coverage, and flexible, personalized PTO. As our company continues to grow, so do the opportunities—creating an environment where you can advance your career, take on rewarding challenges, and make a real impact.

Original Job Description