Neovance
Sr Instructional Designer
🇺🇸 Remote - US
🕑 Full-Time
💰 $90K - $120K
💻 Instructional Design
🗓️ October 20th, 2025
CRM
LMS
Storyline
Edtech.com's Summary
Neovance is hiring a Sr Instructional Designer to lead the learning and development strategy focused on patient access and biopharmaceutical services. The role involves designing, developing, and delivering innovative training programs to enhance performance, customer experience, and compliance while collaborating with cross-functional teams to identify learning needs and measure training effectiveness.
Highlights
- Lead learning needs analysis and develop strategic training initiatives for the customer service team.
- Design engaging training content across modalities including instructor-led, virtual, and eLearning formats.
- Utilize adult learning theory, human-centered design, and digital learning trends for maximum engagement.
- Deliver live, virtual, and hybrid training sessions, including onboarding and technical system training.
- Establish training evaluation strategies to measure effectiveness and drive continuous improvement.
- Collaborate with subject matter experts and operational leaders to ensure content accuracy and relevance.
- Proficient with learning management systems (LMS), Articulate Storyline, Rise, and digital content platforms.
- Require 6-8 years of instructional design and training experience with strong project management skills.
- Bachelor's degree in Instructional Design or related field, or equivalent experience.
- Experience in customer service training within healthcare or regulated industries preferred.
- Compensation range: $90,000 to $120,000 USD annually.
Sr Instructional Designer Full Description
Sr Instructional Designer
Job Category: Learning
Requisition Number: SRINS001252
Full-Time
Remote
United States
- Pay or shift range: $90,000 USD to $120,000 USD
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Job Details
Description
Sr Instructional Designer
Remote - US
Our Patient Access team is a scaled leader in the HUB services and patient access market, serving the biopharmaceutical industry with comprehensive patient support, product access, affordability, and adherence solutions for more than 30 years. Further advanced by its recently expanded non-commercial specialty pharmacy, to support enhanced distribution of cold-chain and ambient free goods products, we are committed to driving patient outcomes and improving healthcare accessibility through its extensive experience while currently supporting more than 2.5 million patients and over 100 unique brands across more than 25 disease indications.
Neovance delivers streamlined, outcomes-driven patient support solutions that help clients achieve their goals of getting patients on and staying on therapy. More agile and responsive than traditional providers, Neovance leverages 30+ years of experience and a proprietary CRM platform that enables real-time adaptability and better analytics. This allows us to drive patient access and optimize program performance. Our core services include HUB, Patient Assistance Programs (PAP), nursing, field reimbursement, and non-commercial pharmacy. With a flexible model and commitment to client success, we help patients access the therapies they need—when they need them.
We are seeking an experienced and versatile Senior Instructional Designer to lead and execute the learning and development strategy for our organization. This is a high-impact role responsible for designing, developing, and delivering innovative training programs that drive performance, improve customer experience, and ensure compliance in a complex, regulated environment.
As the learning expert in the organization, you will wear multiple hats—strategist, designer, facilitator, and evaluator—and work closely with a variety of teams to identify learning needs, craft scalable solutions, and measure learning effectiveness. This role is ideal for someone who thrives in a fast-paced, independent setting and is passionate about transforming insights into impactful learning experiences.
Key Responsibilities
Strategic Learning & Development Planning
• Conduct learning needs analyses to identify skill gaps, performance challenges, and compliance requirements across the customer service team.
• Translate organizational and operational goals into a learning strategy with actionable training initiatives.
• Build and own a comprehensive learning roadmap, incorporating onboarding, upskilling, soft skills, technical systems training, and continuous education programs.
• Translate organizational and operational goals into a learning strategy with actionable training initiatives.
• Build and own a comprehensive learning roadmap, incorporating onboarding, upskilling, soft skills, technical systems training, and continuous education programs.
Instructional Design & Program Development
• Design and develop effective, engaging, learner-centered training content across modalities, including:
o Instructor-led training (ILT)
o Virtual instructor-led training (vILT)
o eLearning modules
o Job aids and toolkits
o Virtual instructor-led training (vILT)
o eLearning modules
o Job aids and toolkits
• Leverage adult learning theory, human-centered design, and the latest trends in digital learning to maximize engagement and retention.
• Utilize latest content creation platforms to author and manage content.
• Collaborate with subject matter experts (SMEs) and operational leaders to ensure content accuracy, relevance, and clarity.
• Utilize latest content creation platforms to author and manage content.
• Collaborate with subject matter experts (SMEs) and operational leaders to ensure content accuracy, relevance, and clarity.
Facilitation & Training Delivery
• Deliver live, virtual, and hybrid training sessions with confidence, clarity, and professionalism.
• Lead onboarding programs, technical system training, and product/process updates.
• Adapt facilitation style based on learner needs, content complexity, and delivery format.
• Lead onboarding programs, technical system training, and product/process updates.
• Adapt facilitation style based on learner needs, content complexity, and delivery format.
Measurement, Feedback & Continuous Improvement
• Establish strategy to evaluate training effectiveness (e.g., engagement, completion, knowledge retention, behavior change, performance impact).
• Use learner feedback, performance data, and business results to refine content and improve future interactions.
• Continuously explore and implement innovative tools, modalities, and methodologies to optimize learning impact.
• Use learner feedback, performance data, and business results to refine content and improve future interactions.
• Continuously explore and implement innovative tools, modalities, and methodologies to optimize learning impact.
Qualifications
• Bachelor's degree in Instructional Design, Education, Organizational Development, or a related field (or equivalent experience).
• 6–8 years of experience in instructional design and training, with a strong background in strategy, content development, and facilitation.
• Proven ability to independently lead the end-to-end lifecycle of learning programs—from strategic planning to delivery and evaluation.
• Strong familiarity with learning management systems (LMS), authoring tools (Articulate Storyline, Rise), and digital content platforms.
• Exceptional written and verbal communication skills, with an ability to build trust, influence stakeholders, and present confidently across all levels of the organization.
• Demonstrated success in customer service training, preferably within a healthcare or highly regulated environment.
• Strong project management skills and the ability to manage multiple priorities in a fast-paced setting
• 6–8 years of experience in instructional design and training, with a strong background in strategy, content development, and facilitation.
• Proven ability to independently lead the end-to-end lifecycle of learning programs—from strategic planning to delivery and evaluation.
• Strong familiarity with learning management systems (LMS), authoring tools (Articulate Storyline, Rise), and digital content platforms.
• Exceptional written and verbal communication skills, with an ability to build trust, influence stakeholders, and present confidently across all levels of the organization.
• Demonstrated success in customer service training, preferably within a healthcare or highly regulated environment.
• Strong project management skills and the ability to manage multiple priorities in a fast-paced setting
Benefits: All job offers will be based on a candidate’s location, skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time, or part-time employees working 30 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable. #LI-NV
Please note that Neovance conducts all official hiring processes exclusively through verified channels. We do not extend employment offers or confirm hiring decisions based solely on email communication. We encourage you to be vigilant against fraudulent hiring messages—especially those offering unusually high pay, requesting personal information early in the process, or claiming to extend an offer without an interview. Please visit us at www.neovance.com.
Please note that Neovance conducts all official hiring processes exclusively through verified channels. We do not extend employment offers or confirm hiring decisions based solely on email communication. We encourage you to be vigilant against fraudulent hiring messages—especially those offering unusually high pay, requesting personal information early in the process, or claiming to extend an offer without an interview. Please visit us at www.neovance.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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