Waccamaw Management, LLC
Sr Learning Specialist - Operations
Edtech.com's Summary
Waccamaw Management, LLC is hiring a Sr Learning Specialist - Operations. This role involves designing and delivering training programs, conducting needs assessments, and developing training materials to support branch office systems, client management, customer service, and CSSC integration. The specialist collaborates with multiple leadership levels and manages training documentation, requiring significant travel.
Highlights
- Design and facilitate initial and ongoing training programs for operational functions.
- Create assessment tools to measure employee training impact and program effectiveness.
- Collaborate with home office, branch, and CSSC leadership to develop training content.
- Deliver training sessions in both virtual and live environments.
- Develop curriculum for Train the Trainer programs.
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
- Requires conflict resolution, polished public speaking, and advanced communication skills.
- Bachelor's degree preferred; 3-5 years of training and industry experience required.
- Project management proficiency and valid driver's license required.
- Must obtain CMCA certification within 6 months; PCAM certification preferred.
Sr Learning Specialist - Operations Full Description
Sr Learning Specialist - Operations
Richardson, TX
Category
Administrative / Customer Service
Job Id24572
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description
The Sr Learning Specialist (Facilitator - Operations) is primarily responsible for creating and performing needs assessments for the organization and developing the required training materials needed for the functioning of the organization. The Specialist would design and facilitate both initial and recursive training required for Branch Office Systems, Client Management, Customer Service, and CSSC integration. Specific projects are determined at the direction of the Regional Vice President of Operational Integrations within the Transformation Team. This role is remote with travel required.
Responsibilities:
- Gather information from SME and design content and training materials for classroom, web, and online learning
- Develop assessment tools to evaluate the impact of employee training
- Develop assessment tools to evaluate the effectiveness of the training program
- Interface with home office, branch and CSSC leadership to include directors, managers, and supervisors as necessary in the development and production of training products and tools
- Facilitate and deliver trainings in a virtual or live environment
- Catalog and maintain training documents
- Develop curriculum for Train the Trainer sessions for new Training Consultants and Branch Trainers
- Other duties as assigned.
- Travel required – approximately 50%
Requirements
- Bachelors Degree Preferred
- 3 – 5 years of training or related experience
- 3 – 5 years of industry or equivalent experience
- Knowledge of Microsoft Office products (Outlook, Excel, Word, Power Point, etc.) at a proficient level
- Conflict resolution skills
- Polished public speaking
- Exceptional communication skills (phone, interpersonal, written, verbal, etc.)
- Professional appearance and conduct
- Professional customer service skills
- Project Management at a proficient level
- Self motivated, proactive, detail oriented and a team player
- Time management and time critical prioritization skills
- Valid driver’s license
- CMCA (required within 6 months of hire)
- PCAM preferred
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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