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edtech.com
The Institute of Internal Auditors Inc. logo

The Institute of Internal Auditors Inc.

Sr. Manager Learning Operations

🇺🇸 Hybrid - Lake Mary, FL

🕑 Full-Time

💰 TBD

💻 Learning & Development

🗓️ May 20th, 2025

LMS Smartsheet

Edtech.com's Summary

The Institute of Internal Auditors Inc. is hiring a Sr. Manager Learning Operations. The role involves leading the delivery and management of various learning products and events across multiple formats such as on-demand, virtual, and in-person, ensuring high-quality learning experiences worldwide. Responsibilities include managing operational areas like customer service and technology platforms and ensuring collaboration across functions to enhance scalability and performance of learning operations.
 
Highlights 
  • Lead operations for varied learning formats including conferences and training programs.
  • Manage learning platforms and technology vendor relationships.
  • Provide outstanding customer service from registration to post-event follow-up.
  • Guide team in process documentation and improvement initiatives.
  • Bachelor’s degree in relevant field and 7+ years experience in learning operations required.
  • Proficiency in LMS administration, MS Office, Cvent, and preferred SmartSheet experience.
  • Project management skills and certificates are advantageous.
  • Leadership experience of 3 or more years is essential.

Sr. Manager Learning Operations Full Description

Sr. Manager Learning Operations
Salary Full-Time
Senior Management
Lake Mary, FL, US

Summary 
The Sr. Manager, Operations Service & Support leads the delivery and support of learning products, events, and platforms across multiple formats including on-demand, virtual, hybrid, bookstore, and in-person. This role oversees key operational areas such as capacity planning, customer service, technology platforms, and vendor management to enable consistent, high-quality learning experiences globally. The position supports cross-functional collaboration and ensures the scalability and performance of learning operations.

Essential Duties and Responsibilities
  • Lead end-to-end operations for on-demand, virtual, hybrid, bookstore, and in-person learning events, including conferences, webinars, and training programs
  • Oversee learning platforms (e.g., Docebo, Cvent), ensuring effective setup, maintenance, and support across all delivery modalities
  • Ensure world-class customer service from registration through post-event follow-up, including issuing CPE credits and resolving issues
  • Manage technology vendor relationships and partner with internal IT and project teams to optimize learning systems
  • Guide team in developing and documenting scalable processes, workflows, and standard operating procedures (SOPs)
  • Support strategic planning and cross-functional alignment by contributing to enterprise-wide initiatives and projects
  • Lead performance tracking and risk reporting for operations and service delivery
  • Foster a team culture of continuous improvement, collaboration, and high performance
  • Coach team members, communicate clear goals, and ensure accountability for service standards
  • Support global learning initiatives, including language accessibility and regional delivery requirements
  • Manage publication operations, including order processing and fulfillment
  • Other duties as assigned.
 
Supervisory Responsibilities                   
This role has both direct reports and indirect reports.

Qualifications 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • LMS experience, including administration and development experience.
  • Project management skills.
  • Strong verbal and written communications skills.
  • Strong collaboration skills.
  • Demonstrated experience prioritizing and balancing multiple, ongoing projects with ability to meet critical deadlines.
  • Proven ability to improve processes through optimization of technology use, resource allocation or process redesign
  • Ability to apply global perspectives to projects.
  • Organized, able to act independently, and have an eye for detail.
 
Education and/or Skills:
  • Bachelor’s degree in learning, education, project management, information technology, business, or similar course of study.
  • 7 or more years of experience in learning operations and/or learning technologies.
  • 3 or more years of people leadership.
 
Technical Skills                            
  • LMS administration and development / customization.
  • Mastery of MS Word, PowerPoint, and Excel.
  • SmartSheet experience preferred.
  • Cvent or similar event management platforms experience required.
 
Certificates, Licenses, Registrations 
Project management certificates are a plus.

Language Skills                                         
Ability to respond to common inquiries or complaints from members, customers, volunteers, and individuals in the broader business community. Ability to consolidate data from a wide variety of sources, interpret its meaning, and present such information in a meaningful way to top management and/or volunteers.   

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills 
Expert ability to work in a computerized environment with knowledge of Microsoft Office products. Web-related computer skills listed above.

Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk and sit. Specific vision abilities required by this job include close vision, distance vision and color vision.

Work Environment 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This position will require work in our Headquarters office in Lake Mary, FL 40% of the time.

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