Edtech.com's Summary

Blackbaud is hiring a Staff Customer Success Manager, Higher Education to manage a portfolio of higher education clients, driving product adoption and fostering long-term customer relationships. The role involves developing customer success plans, providing expert consultation, identifying growth opportunities, and collaborating across teams to enhance client outcomes.

Highlights

Manage and grow relationships with Higher Education institutions using Blackbaud solutions.
Develop and implement customer success plans to achieve measurable client outcomes.
Provide expertise in change management and industry best practices.
Identify opportunities for account growth, renewals, and value delivery.
Collaborate cross-functionally to resolve issues and inform product improvements.
Monitor and report key performance metrics to stakeholders.
Require 3+ years of experience in Customer Success or Account Management, preferably in SaaS or Higher Education.
Familiarity with CRM systems like Salesforce and customer success platforms such as Gainsight is a plus.
Starting base salary ranges from $53,400 to $70,300, dependent on qualifications and market factors.
Benefits include medical, dental, vision insurance, 401(k) with match, flexible PTO, parental leave, tuition reimbursement, and pet insurance.

Staff Customer Success Manager, Higher Education Full Description

Staff Customer Success Manager, Higher Education

Remote, United States of America
Customer Success and Support
Remote: Yes

Blackbaud is seeking a Staff Customer Success Manager (CSM) to serve our Higher Education clients. In this strategic role, you’ll manage a diverse portfolio of accounts, acting as both the internal advocate for our customers and the external representative of Blackbaud. You’ll drive adoption of our solutions, foster long-term relationships, and ensure our clients achieve their goals.

At Blackbaud, we are committed to leadership, customer success, and innovation. We seek professionals who are passionate about supporting Higher Education institutions and dedicated to driving strategic growth and meaningful client outcomes.

What you'll do:

Drive adoption and effective use of Blackbaud products for Higher Education institutions.
Build and maintain trusted relationships with key stakeholders.
Develop and execute customer success plans focused on measurable outcomes.
Provide expert consultation on change management and best practices.
Identify opportunities for growth, renewal, and value delivery.
Collaborate cross-functionally to resolve issues and channel feedback into product improvements.
Monitor and report on key performance metrics.

What you'll bring:

3+ years’ experience in Customer Success or Account Management within SaaS, preferably serving mid-market/enterprise clients or experience working at a Higher Education Institution
Strong communication, problem-solving, and organizational skills.
Technical proficiency with CRMs (e.g., Salesforce) and customer success platforms (e.g., Gainsight) is a plus.
Proven ability to work collaboratively and adapt in a fast-paced environment.
Previous experience with Blackbaud solutions is a plus.
Willingness to travel up to 10% as needed.
Customer-centric mindset, active listening, and empathy.
Strategic thinking and independent decision-making.
Effective teamwork and ownership of outcomes.

#LI-REMOTE

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube

Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com. The starting base pay is $53,400.00 to $70,300.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:

Medical, dental, and vision insurance
Remote-first workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer for vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition reimbursement program

Original Job Description

Staff Customer Success Manager, Higher Education

Remote, United States of America
Customer Success and Support
Remote: Yes

What you'll do:

Drive adoption and effective use of Blackbaud products for Higher Education institutions.
Build and maintain trusted relationships with key stakeholders.
Develop and execute customer success plans focused on measurable outcomes.
Provide expert consultation on change management and best practices.
Identify opportunities for growth, renewal, and value delivery.
Collaborate cross-functionally to resolve issues and channel feedback into product improvements.
Monitor and report on key performance metrics.

What you'll bring:

3+ years’ experience in Customer Success or Account Management within SaaS, preferably serving mid-market/enterprise clients or experience working at a Higher Education Institution
Strong communication, problem-solving, and organizational skills.
Technical proficiency with CRMs (e.g., Salesforce) and customer success platforms (e.g., Gainsight) is a plus.
Proven ability to work collaboratively and adapt in a fast-paced environment.
Previous experience with Blackbaud solutions is a plus.
Willingness to travel up to 10% as needed.
Customer-centric mindset, active listening, and empathy.
Strategic thinking and independent decision-making.
Effective teamwork and ownership of outcomes.

#LI-REMOTE

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube

Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Benefits Include:

Medical, dental, and vision insurance
Remote-first workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer for vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition reimbursement program

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Staff Customer Success Manager, Higher Education

Edtech.com's Summary

Staff Customer Success Manager, Higher Education Full Description

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