Edtech.com's Summary

Arizona State University is hiring a Starbucks College Achievement Plan Program Manager. This role involves managing the entire student experience within the SCAP program, including recruitment, onboarding, engagement, and coaching coordination, while serving as the primary liaison between Starbucks, ASU internal units, and the implementation team to ensure smooth and effective program operations.

Highlights

Manage day-to-day student lifecycle for SCAP students including recruitment, onboarding, engagement, and coaching.
Serve as the main liaison to the EdPlus implementation team and Starbucks program partners.
Develop project plans with clear deliverables, timelines, and ownership, maintaining centralized project trackers.
Identify risks proactively and collaborate with stakeholders to resolve issues.
Lead pilots for program innovations such as career coaching, Slack engagement, and graduation enhancements.
Maintain governance documentation including RACI charts and standard operating procedures.
Provide regular reporting to internal leadership and the Director of Starbucks Initiatives.
Required proficiency with Slack, Salesforce, Monday.com, or similar collaboration tools.
Bachelor's degree plus five years of relevant experience or equivalent combination of education and experience.
Salary range of $65,000 to $80,000 annually depending on experience, with benefits including healthcare, retirement, and tuition reductions.

Starbucks College Achievement Plan Program Manager Full Description

Job Profile:Administrative Operations Specialist 3

Job Family:Administrative Operations

Time Type:Full time

Max Pay - Depends on experience:$80,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Supports and instructs those served by the department with complex queries, applies specialized knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Job Description:

Are you passionate about changing lives through higher education and empowering students? Are you a leader who can work across multiple teams, communicate with clarity, and take full accountability for results? Do you have experience in successfully navigating complex academic and corporate relationships? Then apply today for this Starbucks College Achievement Plan Program Manager opportunity!

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We're seeking a highly motivated and interpersonally skilled Starbucks College Achievement Plan (SCAP) Program Manager to be the central operational owner of the Starbucks College Achievement Plan at ASU. You will be directly responsible for ensuring the success of the program across all touchpoints. From recruitment to graduation, you will manage the entire student experience, drive day-to-day operations, and ensure that the SCAP partnership delivers on commitments to both learners and Starbucks.

You will serve as the main day-to-day contact between Starbucks, internal ASU units, and the implementation team to ensure the program runs effectively and with integrity. You might be the ideal candidate if:

You take full ownership of outcomes and have a bias toward action. You work well under pressure, prioritize effectively, and know how to keep complex projects moving without drama. You are comfortable with both frontline delivery and behind-the-scenes coordination. You are energized by work that supports students and builds real results for one of the most visible public-private education partnerships in the country.

Essential Duties:

Student experience and lifecycle management

Own the day-to-day experience of SCAP students, including recruitment, onboarding, engagement, and coaching coordination.
Identify and resolve pain points in the student journey using data, feedback, and team collaboration.
Monitor and respond to trends in student success metrics, including persistence and satisfaction.

Direct partnership with the implementation team

Serve as the main liaison to the EdPlus implementation team for all SCAP-related work.
Translate partner priorities into project plans with clear deliverables, owners, and timelines.
Maintain centralized trackers and status updates to keep the work organized and on schedule.
Proactively identify risks and drive resolution in partnership with relevant stakeholders.

Stakeholder engagement and communications

Serve as the operational lead for Starbucks program partners, including key contacts across the SCAP team.
Coordinate with internal ASU units to ensure alignment on timelines, expectations, and priorities.
Communicate clearly and consistently to keep all parties informed and aligned.

Pilot support and program innovation

Lead the execution of SCAP-specific pilots such as career coaching, Slack engagement, and graduation enhancements.
Support delivery of SCAP-related courses and experiences, including study away and special-topic offerings.
Track performance of pilots and propose changes or scaling strategies based on outcomes.

Governance and reporting

Maintain program governance documentation such as RACI charts and standard operating procedures.
Provide regular reports to the Director of Starbucks Initiatives and internal leadership.

Assume or coordinate other duties or projects as assigned or directed.

NOTE:

This is not a fully remote position. You must be able to reliably commute to Scottsdale, Arizona.

Desired Qualifications:

Evidence of a bachelor's degree or higher in a related field.
Evidence of familiarity with ASU systems or the Starbucks College Achievement Plan.
Experience in online education, employer-sponsored tuition programs, or working with adult learners.
Demonstrated proficiency with Slack, Salesforce, Monday.com, or other collaboration tools
Demonstrated comfort navigating large organizations and building relationships across units.

Note: Please respond to the following in your cover letter:

Describe your experience managing relationships with diverse stakeholders in higher education or a similarly complex environment.
How have you maintained alignment and trust while navigating long-term strategic goals?

Salary Range & Benefits:

$65,000 - $80,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

Healthcare
Financial Security
Retirement
Family Resources
Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
Discounts

Working Environment:

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. (This is NOT a fully remote position.)

Applicant must be eligible to work in the United States. EdPlus at ASU will not be a sponsor for this position.

Department Statement:

EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the University charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

EdPlus at ASU

Driving Requirement:Driving is not required for this position.

Location:Off-Campus: Scottsdale

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$14364.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description