HackerRank
Strategic Customer Account Manager
Edtech.com's Summary
- Own and manage a Book of Business, driving enterprise customer adoption, retention, and expansion.
- Develop and execute account strategies aligned with customer goals and HackerRank's mission.
- Build trusted relationships with executive sponsors and technical leaders within customer organizations.
- Lead internal and customer teams to resolve challenges and accelerate value realization.
- Conduct regular engagement activities including QBRs and executive reviews.
- Structure commercial terms to balance customer success and business growth.
- Maintain accurate forecasts, growth pipelines, and transparent reporting.
- Requires 5+ years of SaaS enterprise account management experience, preferably in fast-scaling environments.
- Strong communication and collaboration skills to engage diverse audiences and align teams.
- Compensation ranges from $200,000 to $250,000 annually, including base salary and incentives, excluding stock options and benefits.
Strategic Customer Account Manager Full Description
HackerRank helps thousands of companies hire developers based on skills rather than pedigree, and also nurtures a community of millions of developers to upskill and become next-gen developers.
The people at HackerRank care deeply about their work and have an extremely intense work ethic. In many companies, speed & quality are a tradeoff. At HackerRank, itâs not; we expect you to ship in about half the time that most competent people think is possible while maintaining a standard of quality youâd proudly sign your name on. The only way to make this happen is to truly love your craft and be deeply committed to growth.
About the roleWeâre hiring an Enterprise Customer Account Manager who will own relationships with some of our most strategic customers. Youâll guide them through every stage of their journey â from adoption to expansion - driving measurable business impact and long-term success. This role blends strategy, execution, and relationship depth: youâll act as the captain for your accounts, orchestrating internal and customer teams, solving challenges, and ensuring every customer achieves tangible outcomes with HackerRank.
What youâll do- Maintain full functional and process knowledge of HackerRank products and services as well as market awareness and knowledge of competitive threats.
- Own and manage your Book of Business (BoB) - driving adoption, retention, and expansion across enterprise customers through deep partnership and measurable outcomes.
- Develop and execute account strategies that connect customer objectives with HackerRankâs mission, ensuring long-term value realization and growth.
- Build trusted relationships with executive sponsors and technical leaders, embedding HackerRank into their hiring and workforce planning.
- Act as the captain for your accounts â leading internal and customer teams, resolving blockers, and accelerating time-to-value.
- Run proactive engagement cadences including QBRs, success check-ins, and executive reviews.
- Structure mutually beneficial commercial terms that promote long-term growth and customer success, balancing value realization with business expansion.
- Maintain accurate forecasts, health metrics, and growth pipelines while ensuring seamless handoffs and transparent reporting.
- Bring 5+ years of Saas enterprise account management, ideally in fast-scaling environments.
- Known for your grit and curiosity, you stay resilient through challenges while constantly seeking to understand your customersâ goals, industry shifts, and opportunities to create value.
- Naturally relationship-oriented, you build trust and credibility with Fortune 500 customers, becoming a long-term advisor who drives both strategic and measurable outcomes.
- A strong communicator and collaborator, you simplify complex ideas, engage confidently across audiences, and bring your customer and internal teams together around shared goals.
- Deeply expert in your craft, you combine product mastery with a keen sense of business impact, connecting HackerRankâs platform to customer value.
- Highly organized and outcome-driven, you manage multiple enterprise accounts with precision â balancing structure, transparency, and consistent delivery.
- Experience working with HR tech or developer ecosystems, especially within enterprise-scale organizations.
- A background in driving multi-product adoption or leading high-growth, customer-centric initiatives.
- Comfort navigating cross-functional complexity to align internal teams and deliver unified customer outcomes.
- You act like a captain, owning outcomes end-to-end and thriving in fast-moving, high-accountability environments.
- Building long-term partnerships energizes you more than short-term wins.
- You balance empathy with execution - understanding customer pain points while driving tangible business results.
- Excellence, speed, and impact are non-negotiable for you - not trade-offs.
- This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $200,000 to $250,000, including base salary and incentive-based compensation (based on quota attainment).
- This range doesn't include stock options or benefits. Salary may be adjusted based on business needs.
- Final offer may vary based on skills, experience, location, and other compensation components.
Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.
HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
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Notice to prospective HackerRank job applicants:
- Our Recruiters use @hackerrank.com email addresses.
- We never ask for payment or credit check information to apply, interview, or work here.
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