Appalachian State University
Student Account Advisor - Flight Path Programs
🇺🇸 Boone, NC
🕑 Full-Time
💰 $35K - $59K
💻 Academic Advising
🗓️ September 29th, 2025
Edtech.com's Summary
Appalachian State University is hiring a Student Account Advisor - Flight Path Programs. This role involves providing expert advising and counseling to students and families on tuition, fees, billing, payment options, and financial aid disbursement through various communication channels to support student financial literacy and success.
Highlights
- Serve as primary contact for students navigating university financial accounts.
- Advise on tuition, billing, payment options, and financial aid disbursement via phone, email, and video conferencing.
- Requires knowledge of customer service, cashiering, data entry, and university information systems.
- Preferred experience with Word, Excel, Banner Student and Banner Finance software.
- Minimum qualifications: high school diploma and one year related office experience or equivalent.
- Work schedule standard Monday to Friday 8:00am–5:00pm with possible flexible hours for events.
- Salary range: $34,602 - $58,870; anticipated hiring range $37,485 - $40,842.
- Position based in University Treasury department.
- Involves occasional presentations and orientation sessions requiring standing and movement.
- Must provide a minimum of 3 professional references with application.
Student Account Advisor - Flight Path Programs Full Description
Student Account Advisor - Flight Path Programs Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the
Apply for this Job link/button. If you would like to bookmark this position for later review, click on the Bookmark this Posting link. If you would like to print a copy of this position for your records, click on the Print Preview link.
Please see Special Instructions for more details.
For consideration please attach the following:
- Resume
- Cover letter
Optional attachments include:
- Letter of Reference
- List of References with Contact information
The system requires you to provide a minimum of 3 professional references in the body of the application.
Posting Details
Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.
Position Summary Information
Classification Title | Administrative Support Specialist-OSP
Working Title | Student Account Advisor - Flight Path Programs
Location | Boone, NC
Job Category | 6
Position Number | 068311
Not Eligible for Visa Sponsorship | VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S
Department | University Treasury - 415101
Minimum Qualifications | Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
Diplomas or degrees must be received from appropriately accredited institutions.
License/Certification Required |
Essential Job Functions | Flight Path Program – The primary purpose of the Student Account Advisor position is to serve as a dedicated and proactive point of contact for students, guiding them through the complexities of their university financial accounts. This role is crucial for fostering student financial literacy and success.This is accomplished by:Providing expert advising and counseling to students and families on matters related to tuition, fees, billing, payment options, and financial aid disbursement via phone, email, and video conferencing.
Knowledge, Skills, & Abilities Required for this Position | Knowledge of and experience in Customer Service, Cashiering, and Data Entry.
Work requires specialized knowledge in the processing and application of information, documents and/or materials.
Work requires knowledge of program policies, procedures and information systems in order to communicate and process information
Preferred Qualifications | Prefer individual with experience in customer service and communication with a working knowledge of Word, Excel, Banner Student and Banner Finance;
Must have strong customer service skills
Working knowledge of adding, subtracting, multiplying, and dividing
Working knowledge in receiving and disbursing cash.
Type of Position | Permanent Full-Time
Staff/Non-Faculty | Staff/Non-Faculty
Appointment Type | 1.0
Work Schedule/Hours | The normal work schedule for this position is Monday through Friday from 8:00 am-5:00 pm. However, hours may flex to accommodate tasks like evening orientation sessions or peak volume time frames.
Number of Hours Per Week | 40
Number of Months Per Year | 12
Mandatory Staff | No
Physical Demands of Position |
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: The duties of this position are typically performed in a professional office environment at our Boone, NC campus. The noise level is usually quiet to moderate.
Stationary Work: This is primarily a sedentary role. The employee must have the ability to remain in a stationary position for prolonged periods while working at a desk and operating a computer.
Communication: Requires the constant ability to communicate effectively with students, families, and colleagues. Must be able to exchange accurate information in person, over the phone, via email, and during video conferences.
Manual Dexterity: Involves frequent use of a computer, keyboard, mouse, and other office equipment. Repetitive motions of the wrists, hands, and/or fingers are common.
Visual Acuity: The employee must have the close visual acuity to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
Mobility & Lifting: Occasional movement within the office is required to access files, printers, and attend meetings. The role may require the ability to lift and carry light objects, such as presentation materials or files, up to 15 pounds.
Presenting: The position requires the ability to stand and move for periods of time while conducting student orientation sessions and other presentations.
Overall Competency Level | Journey
Salary Grade Equivalency |
Salary Range | $34,602 - $58,870
Anticipated Hiring Range | $37,485 - $40,842
Required Functional Competencies to Successfully Perform Job Duties. | Communications: Presents ideas in a clear, concise, organized manner. Explains and interprets programs, policies and procedures to meet the specific needs of staff and clients. Advises program staff/clients in all matters related to program operations.
Program Knowledge: Demonstrates in-depth knowledge of the area of specialization, the program, process, and/or organizational operation. May be the content/process resource.
Office Technology: Selects, understands and fully applies a variety of features in software programs, databases, information systems, and specialized equipment.
Working Title | Student Account Advisor - Flight Path Programs
Location | Boone, NC
Job Category | 6
Position Number | 068311
Not Eligible for Visa Sponsorship | VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S
Department | University Treasury - 415101
Minimum Qualifications | Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
Diplomas or degrees must be received from appropriately accredited institutions.
License/Certification Required |
Essential Job Functions | Flight Path Program – The primary purpose of the Student Account Advisor position is to serve as a dedicated and proactive point of contact for students, guiding them through the complexities of their university financial accounts. This role is crucial for fostering student financial literacy and success.This is accomplished by:Providing expert advising and counseling to students and families on matters related to tuition, fees, billing, payment options, and financial aid disbursement via phone, email, and video conferencing.
Knowledge, Skills, & Abilities Required for this Position | Knowledge of and experience in Customer Service, Cashiering, and Data Entry.
Work requires specialized knowledge in the processing and application of information, documents and/or materials.
Work requires knowledge of program policies, procedures and information systems in order to communicate and process information
Preferred Qualifications | Prefer individual with experience in customer service and communication with a working knowledge of Word, Excel, Banner Student and Banner Finance;
Must have strong customer service skills
Working knowledge of adding, subtracting, multiplying, and dividing
Working knowledge in receiving and disbursing cash.
Type of Position | Permanent Full-Time
Staff/Non-Faculty | Staff/Non-Faculty
Appointment Type | 1.0
Work Schedule/Hours | The normal work schedule for this position is Monday through Friday from 8:00 am-5:00 pm. However, hours may flex to accommodate tasks like evening orientation sessions or peak volume time frames.
Number of Hours Per Week | 40
Number of Months Per Year | 12
Mandatory Staff | No
Physical Demands of Position |
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: The duties of this position are typically performed in a professional office environment at our Boone, NC campus. The noise level is usually quiet to moderate.
Stationary Work: This is primarily a sedentary role. The employee must have the ability to remain in a stationary position for prolonged periods while working at a desk and operating a computer.
Communication: Requires the constant ability to communicate effectively with students, families, and colleagues. Must be able to exchange accurate information in person, over the phone, via email, and during video conferences.
Manual Dexterity: Involves frequent use of a computer, keyboard, mouse, and other office equipment. Repetitive motions of the wrists, hands, and/or fingers are common.
Visual Acuity: The employee must have the close visual acuity to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
Mobility & Lifting: Occasional movement within the office is required to access files, printers, and attend meetings. The role may require the ability to lift and carry light objects, such as presentation materials or files, up to 15 pounds.
Presenting: The position requires the ability to stand and move for periods of time while conducting student orientation sessions and other presentations.
Overall Competency Level | Journey
Salary Grade Equivalency |
Salary Range | $34,602 - $58,870
Anticipated Hiring Range | $37,485 - $40,842
Required Functional Competencies to Successfully Perform Job Duties. | Communications: Presents ideas in a clear, concise, organized manner. Explains and interprets programs, policies and procedures to meet the specific needs of staff and clients. Advises program staff/clients in all matters related to program operations.
Program Knowledge: Demonstrates in-depth knowledge of the area of specialization, the program, process, and/or organizational operation. May be the content/process resource.
Office Technology: Selects, understands and fully applies a variety of features in software programs, databases, information systems, and specialized equipment.
Pay will be commensurate with applicant competencies, budget, equity and market considerations.
Posting Details Information
Posting Date | 09/26/2025
Closing Date | 10/12/2025
Competency Level Statement | If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level.
Special Instructions to Applicants | For consideration please attach the following: Resume Cover letter Optional attachments include: Letter of Reference List of References with Contact information The system requires you to provide a minimum of 3 professional references in the body of the application.
Search Chair Name | Amy Oliver
Search Chair Email | oliverac@appstate.edu
Applicant Pool Preference | External (Post on the Web)
Closing Date | 10/12/2025
Competency Level Statement | If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level.
Special Instructions to Applicants | For consideration please attach the following: Resume Cover letter Optional attachments include: Letter of Reference List of References with Contact information The system requires you to provide a minimum of 3 professional references in the body of the application.
Search Chair Name | Amy Oliver
Search Chair Email | oliverac@appstate.edu
Applicant Pool Preference | External (Post on the Web)
Departmental Information
Quick Link | https://appstate.peopleadmin.com/postings/52267
Posting Number | 201502915P
Posting Number | 201502915P
Supplemental Questions
Required fields are indicated with an asterisk (*).
- Describe your definition of strong customer service.
(Open Ended Question) - Please describe your experience in customer service.
(Open Ended Question) - Briefly describe your communication skills and how they will aid you in performing the duties of this position.
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
- Cover Letter / Letter of Interest
Optional Documents
- Letter of Recommendation (1st doc)
- List of References with Contact Information
Contact Us:
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
Phone: 828-262-3187
Fax: 828-262-6489
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
Phone: 828-262-3187
Fax: 828-262-6489
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