Pennsylvania State University
Student Account Associate
🇺🇸
Hybrid - University Park, PA
🕑
Full-Time
💰
$42K - $61K
💻
Other
🗓️
April 1st, 2026
Edtech.com's Summary
The Pennsylvania State University is hiring a Student Account Associate. This full-time role in the Office of the Bursar involves providing counseling and guidance on university student account policies, resolving account issues, conducting in-depth account analysis, and assisting students and families through billing and financial aid processes. The associate also manages payment postings, issues receipts, and reconciles transactions while delivering high-quality customer service.
Highlights
- Provide counseling and guidance to students, families, and staff on student account policies and procedures.
- Conduct detailed analysis and resolve issues related to student accounts.
- Guide stakeholders through billing, financial aid disbursement, and refund processes via multiple communication channels.
- Accept and post payments, issue receipts, and reconcile transactions accurately.
- Demonstrate skills in interpersonal communication, advising, critical thinking, and customer service.
- Knowledge required in Microsoft Word and Excel; experience with student and business systems/software preferred.
- Flexible hybrid work arrangement offering up to 2-3 remote days per week.
- Minimum qualifications include an Associate Degree and at least 4 years of relevant experience or equivalent combination of education and experience.
- Requires successful completion of background and credit history checks due to fiduciary responsibilities.
- Salary range is $42,100 to $61,000 with comprehensive benefits including medical, dental, vision, retirement plans, paid time off, and a 75% tuition discount for employees and eligible family members.
Student Account Associate Full Description
APPLICATION INSTRUCTIONS:
- CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
- If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
POSITION SPECIFICS
The Office of the Bursar is seeking a highly motivated and skilled individual with excellent customer service skills to fill a full-time position as a Student Account Associate.
The successful candidate will:
- Provide counseling and guidance to students, families, and staff on University policies and procedures related to the student account
- Provide a high level of in-depth analysis concerning student accounts
- Resolve issues with student accounts
- Guide students and families through the billing, financial aid disbursement, and refunding processes by responding to direct requests via telephone, e-mail, virtual, and in-person visits to the Office of the Bursar
- Responsible for accepting and posting payments, issuing receipts, and reconciling respective transactions
Skills and experience include:
- High level of attention to detail and critical thinking skills
- Strong interpersonal, written, verbal, and grammatical skills
- Excellent customer service skills
- Advising and counseling skills
- Knowledge of Microsoft Word and Excel
- Experience with student and business systems/software is preferred
This position offers a flexible work arrangement that combines remote and on-campus work (up to 2 to 3 days per week remote). Questions related to flexible work should be directed to the hiring manager during the interview process.
Review will begin on April 8th and will continue until the position is filled.
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
Associate Degree4+ years of relevant experience; or an equivalent combination of education and experience
Associate Degree4+ years of relevant experience; or an equivalent combination of education and experience
acceptedRequired Certifications:None
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies. Due to the financial and fiduciary responsibilities of this position, successful completion of a credit history check will be required in addition to standard background checks.
Employment with the University will require successful completion of background check(s) in accordance with University policies. Due to the financial and fiduciary responsibilities of this position, successful completion of a credit history check will be required in addition to standard background checks.
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $42,100.00 - $61,000.00.
The salary range for this position, including all possible grades, is $42,100.00 - $61,000.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
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