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St. Ambrose University
Student Account Representative
🇺🇸
Cedar Rapids, Iowa
🕑
Full-Time
💰
TBD
💻
Finance
🗓️
November 6th, 2026
Edtech.com's Summary
St. Ambrose University is hiring a Student Account Representative to manage all aspects of student receivables at the Mount Mercy Campus. The role involves billing, collections, responding to student inquiries, processing refunds, posting financial aid disbursements, and maintaining accurate student account records.
Highlights
- Manage student account billing and collection activities.
- Respond to student account inquiries and collaborate with student services to resolve issues.
- Process student refund payments and adjust accounts for enrollment changes and housing.
- Prepare and distribute monthly student statements and annual Form 1098T.
- Post financial aid disbursements and handle third-party vouchers and invoicing.
- Set up and monitor student payment plan system with third-party payment processor.
- Bachelor's degree in accounting, business, finance, or related field required; or three years of relevant experience.
- Proficient with word processing, spreadsheets, database programs, and data entry.
- Competitive salary with a comprehensive benefits package including tuition remission, medical, dental, vision, retirement plans, and paid time off.
- Experience in higher education, financial operations, financial aid, or student accounts preferred.
Student Account Representative Full Description
Student Account Representative
Until Filled (CST)
Staff
Cedar Rapids, IA, USA
Full Time
Competitive Salary with excellent benefits package-tuition remission
Student Account Representative
The Mount Mercy Campus of St. Ambrose University seeks a strategic and detail-oriented
Student Account Representative to join the student financial services and business office
teams. This role is responsible for all areas of student receivables including billing,
collections & student communication at the Mount Mercy Campus.
Student Account Representative to join the student financial services and business office
teams. This role is responsible for all areas of student receivables including billing,
collections & student communication at the Mount Mercy Campus.
Key Responsibilities
• Responsible for all student account billing & collection activities.
• Respond to student account inquiries while working closely with other student
services offices to investigate, analyze and provide resolutions.
• Responsible for processing student refund payments
• Prepare, review and distribute accurate monthly student statements for current &
former students.
• Responsible for timely posting of financial aid disbursements.
• Responsible for adjusting student accounts for enrollment changes, fines, on
campus housing, etc. in a timely manner.
• Responsible for processing third party vouchers and invoicing
• Prepare, review and distribute annual Form 1098T.
• Responsible for the set up and monitoring of the student payment plan system with
third party payment processor.
• Respond to student account inquiries while working closely with other student
services offices to investigate, analyze and provide resolutions.
• Responsible for processing student refund payments
• Prepare, review and distribute accurate monthly student statements for current &
former students.
• Responsible for timely posting of financial aid disbursements.
• Responsible for adjusting student accounts for enrollment changes, fines, on
campus housing, etc. in a timely manner.
• Responsible for processing third party vouchers and invoicing
• Prepare, review and distribute annual Form 1098T.
• Responsible for the set up and monitoring of the student payment plan system with
third party payment processor.
Qualifications
• Bachelor's degree in accounting, business, finance, or related field required.
• Minimum of three years of relevant professional experience may be considered in
lieu of degree.
• Experience in higher education, financial operations, financial aid or student
accounts preferred.
• Minimum of three years of relevant professional experience may be considered in
lieu of degree.
• Experience in higher education, financial operations, financial aid or student
accounts preferred.
Skills & Competencies
• Personal computer experience in word processing, spreadsheets and database
programs as well as data entry skills.
• Interact ethically, professionally and confidentially with diverse groups, faculty, staff
and students to develop a deep sense of trust.
• Exercise professional judgment, insight, judgment, problem solving techniques,
responsible decision making and independent initiative when applying policies,
procedures and principles.
• Demonstrated commitment to excellent customer service including the ability to
effectively communicate, both orally and in writing.
• Prepare and maintain records, reports and other documents with attention to detail
and accuracy using a personal computer and data entry skills.
• Knowledge of the operations, functions, and scope of authority of a university
setting or similar environment as related to the handling and disposition of
complaints, requests for information, and delegated administrative details.
• Capacity to organize, manage and prioritize multiple responsibilities, deadlines,
tasks and projects.
• Dedication to the educational mission of a private, catholic liberal arts university.
programs as well as data entry skills.
• Interact ethically, professionally and confidentially with diverse groups, faculty, staff
and students to develop a deep sense of trust.
• Exercise professional judgment, insight, judgment, problem solving techniques,
responsible decision making and independent initiative when applying policies,
procedures and principles.
• Demonstrated commitment to excellent customer service including the ability to
effectively communicate, both orally and in writing.
• Prepare and maintain records, reports and other documents with attention to detail
and accuracy using a personal computer and data entry skills.
• Knowledge of the operations, functions, and scope of authority of a university
setting or similar environment as related to the handling and disposition of
complaints, requests for information, and delegated administrative details.
• Capacity to organize, manage and prioritize multiple responsibilities, deadlines,
tasks and projects.
• Dedication to the educational mission of a private, catholic liberal arts university.
Benefits:
• Competitive salary commensurate with experience.
• Comprehensive benefits package, including medical, dental, vision, and retirement
plans.
• Generous paid time off and holidays.
• Tuition Remission.
• Professional development opportunities.
• Supportive and collaborative work environment.
• Access to campus amenities, cultural events, and recreational facilities.
Mission Alignment:
St. Ambrose University and its affiliate campuses are an inclusive, Catholic and diocesan community of learners empowering all members of that community to act courageously, to seek wisdom through faith and reason, to work for justice and mercy, and to lead lives of service.
• Comprehensive benefits package, including medical, dental, vision, and retirement
plans.
• Generous paid time off and holidays.
• Tuition Remission.
• Professional development opportunities.
• Supportive and collaborative work environment.
• Access to campus amenities, cultural events, and recreational facilities.
Mission Alignment:
St. Ambrose University and its affiliate campuses are an inclusive, Catholic and diocesan community of learners empowering all members of that community to act courageously, to seek wisdom through faith and reason, to work for justice and mercy, and to lead lives of service.
How to Apply:
Interested candidates should submit your resume, cover letter, and contact information form three professional references though our online application portal at
https://stambroseuniv.applicantlist.com
Applications will be reviewed on a rolling basis until the position is filled. EOE #HEJ
Interested candidates should submit your resume, cover letter, and contact information form three professional references though our online application portal at
https://stambroseuniv.applicantlist.com
Applications will be reviewed on a rolling basis until the position is filled. EOE #HEJ
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