Bowdoin College
Student Accounts Counselor
🇺🇸
Brunswick, ME
🕑
Full-Time
💰
$61K - $65K
💻
Customer Support
🗓️
March 25th, 2026
Edtech.com's Summary
Bowdoin College is hiring a Student Accounts Counselor. The role involves supporting campus-wide collection efforts by proactively communicating and collaborating with students, families, academic and administrative departments, and external partners. The counselor serves as the primary contact for students and families, providing guidance on tuition billing, payment plans, alternative loans, off-campus study, health insurance, and financing options.
Highlights
- Provide customer service and advice related to billing processes, payment options, and account issue resolution.
- Assist students facing financial stress by tailoring payment solutions to their needs.
- Administer payment services for Off Campus Study participants and manage Outside Scholarship tracking.
- Monitor student accounts for non-payments or irregularities and communicate past due accounts for timely settlements.
- Oversee Quikpay One Time and Installment Plan Payments, ensuring accurate recording of adjustments and returns.
- Support Accounts Receivable Specialist/Cashier with payment posting and cash handling.
- Required to have a Bachelor's degree and 1-3 years of experience in a similar role with knowledge of bursar/student accounts and financial aid regulations.
- Strong computer skills including MS Word, Excel, student information databases, and web-based applications are necessary.
- Annual salary range: $60,500 - $64,500.
- Benefits include health insurance plans, retirement plans (401(a) and 403(b)), life and disability insurance, paid time off, paid parental leave, facility access, and wellness programs.
Student Accounts Counselor Full Description
Student Accounts Counselor
Please see Special Instructions for more details.
If selected as a finalist, you will be required to submit information for three references, including name, email address, phone number and how you know the reference.
Posting Details
Title | Student Accounts Counselor
Posting Number | S01532JP
Department | Controllers Office
Job Summary | The Student Account Counselor is an integral member of the Bursar/Student Accounts Team supporting campus-wide collection efforts through proactive communication, outreach, and collaboration with students, their families, Bowdoin academic and administrative departments, and our external partners. Serving as the front line to the Bursar Office, the Student Account Counselor will serve as primary contact for students and families, delivering expert guidance including, but not limited to, tuition billing, payment plans, alternative loans, off campus study, health insurance, and financing options.
Essential Functions: Provides exceptional customer service and advice to students and parents, explaining billing processes, payment options, and resolving account issues with accuracy, professionalism, and care. Assist students under financial stress by understanding their unique student needs and utilizing the available payment options. Assists in the administration of payment services for students participating in Off Campus Study, and manages the Outside Scholarship tracking process. Monitor student account details for non-payments, delayed payments, and other irregularities; communicate past due accounts to students to ensure that aged transactions are settled in a timely fashion. Monitor all Quikpay One Time and Installment Plan Payments to ensure that all adjustments/returns are recorded accurately. Provide back-up to the Accounts Receivable Specialist/Cashier and assist in posting payments and cash handling.
The hiring range for this position is expected to be $60, 500 – 64, 500 annually.
BENEFITS AND PERKSA variety of health insurance plans (Medical, Vision, Dental) Generous Retirement Plan – 401(a) and 403(b) Life and Disability Insurance Paid Time Off: 20 days of vacation per calendar year, 12 days of personal/sick time Paid Holidays and Special Days Off: https://www.bowdoin.edu/hr/our-workplace/college-holidays-and-special-days-off.htmlPaid Parental Leave (Available after one year of service) Household access to many of the College’s facilities including the gym and pool Free fitness and wellness classes! And more: https://www.bowdoin.edu/hr/benefits-perks/index.html
Education/Skills Requirements | Bachelor’s degree required.
Strong computer skills including MS Word, Excel, student information databases, and Internet or web-based applications. Capacity to collect, compile, and organize facts, figures, and to triage information. Ability to maintain clear and effective communication with students, parents, and other departments regarding billing and payment processes.
Experience Requirements and/or Equivalents | 1-3 years experience in a similar role required.
Understanding the role of college/university office of Bursar/Student Accounts. Familiarity with financial aid and Title IV regulations. Capacity to manage confidential and sensitive information appropriately. Ensure all processes comply with institutional policies, as well as state and federal regulations. Stay updated on changes in regulations affecting student accounts. Ability to show respect and sensitivity for cultural differences, work/interact with a variety of internal and external constituents. Ability to manage confidential and sensitive information appropriately.
Applicants must meet the minimum qualifications in this posting to be considered for hire.
Standard Work Days and Hours | Standard administrative hours are 8:30am – 5:00pm. This is an exempt level position that requires the time commitment to complete the essential duties of the position.
We regret that Bowdoin College is unable to provide visa sponsorship for staff positions.
Employment at Bowdoin College is contingent upon satisfactory completion of applicable background checks including but not limited to: criminal records, educational verifications, driving records (when job-related), and/or credit history (when job related).
About Bowdoin | Bowdoin embraces diversity in all forms, and the College is home to talented students, faculty and staff—with a variety of racial, ethnic, cultural, and socioeconomic backgrounds; religious beliefs; and gender identities, among other factors.
We encourage applications from candidates committed to the support of an inclusive campus community and those who will enrich and contribute to the College’s multifaceted diversity. We value a community in which individuals of all backgrounds are warmly welcomed and encouraged to succeed.
Founded in 1794, Bowdoin has maintained its commitment to the liberal arts for well over 200 years. Bowdoin’s reputation as a preeminent liberal arts college rests on the excellence of its faculty, students, and staff; intimate size; strong sense of community; and connections to the people, history, and natural beauty of Maine.
Bowdoin’s campus is situated in a beautiful natural setting. Located in Brunswick, Maine, a town of approximately 20,000, the College is a short drive from the Maine coast, twenty-five miles from Portland and 120 miles from Boston.
Shift |
Employment Category | Full Time Year Round
FTE | 1.00
Benefits Eligible | Yes
Pay Type | Salaried
Background Check Package Requirements | Administrative Staff + Credit
Is driving a vehicle (e.g. Bowdoin vehicle or off road vehicle, rental car, personal car) an essential function of this job? | No
Is a pre-placement physical required for this position? | No
Posting Date | 03/20/2026
Applications Accepted Until |
Open Until Filled | No
Type of Posting | Internal/External
Special Instructions to Applicants | If selected as a finalist, you will be required to submit information for three references, including name, email address, phone number and how you know the reference.
EEO Information | Bowdoin College complies with applicable provisions of federal and state laws that prohibit unlawful discrimination in employment, admission, or access to its educational or extracurricular programs, activities, or facilities based on race, color, ethnicity, ancestry and national origin, religion, sex, sexual orientation, gender identity and/or expression, age, marital status, place of birth, genetic predisposition, veteran status, or against qualified individuals with physical or mental disabilities on the basis of disability, or any other legally protected statuses.
Posting Number | S01532JP
Department | Controllers Office
Job Summary | The Student Account Counselor is an integral member of the Bursar/Student Accounts Team supporting campus-wide collection efforts through proactive communication, outreach, and collaboration with students, their families, Bowdoin academic and administrative departments, and our external partners. Serving as the front line to the Bursar Office, the Student Account Counselor will serve as primary contact for students and families, delivering expert guidance including, but not limited to, tuition billing, payment plans, alternative loans, off campus study, health insurance, and financing options.
Essential Functions: Provides exceptional customer service and advice to students and parents, explaining billing processes, payment options, and resolving account issues with accuracy, professionalism, and care. Assist students under financial stress by understanding their unique student needs and utilizing the available payment options. Assists in the administration of payment services for students participating in Off Campus Study, and manages the Outside Scholarship tracking process. Monitor student account details for non-payments, delayed payments, and other irregularities; communicate past due accounts to students to ensure that aged transactions are settled in a timely fashion. Monitor all Quikpay One Time and Installment Plan Payments to ensure that all adjustments/returns are recorded accurately. Provide back-up to the Accounts Receivable Specialist/Cashier and assist in posting payments and cash handling.
The hiring range for this position is expected to be $60, 500 – 64, 500 annually.
BENEFITS AND PERKSA variety of health insurance plans (Medical, Vision, Dental) Generous Retirement Plan – 401(a) and 403(b) Life and Disability Insurance Paid Time Off: 20 days of vacation per calendar year, 12 days of personal/sick time Paid Holidays and Special Days Off: https://www.bowdoin.edu/hr/our-workplace/college-holidays-and-special-days-off.htmlPaid Parental Leave (Available after one year of service) Household access to many of the College’s facilities including the gym and pool Free fitness and wellness classes! And more: https://www.bowdoin.edu/hr/benefits-perks/index.html
Education/Skills Requirements | Bachelor’s degree required.
Strong computer skills including MS Word, Excel, student information databases, and Internet or web-based applications. Capacity to collect, compile, and organize facts, figures, and to triage information. Ability to maintain clear and effective communication with students, parents, and other departments regarding billing and payment processes.
Experience Requirements and/or Equivalents | 1-3 years experience in a similar role required.
Understanding the role of college/university office of Bursar/Student Accounts. Familiarity with financial aid and Title IV regulations. Capacity to manage confidential and sensitive information appropriately. Ensure all processes comply with institutional policies, as well as state and federal regulations. Stay updated on changes in regulations affecting student accounts. Ability to show respect and sensitivity for cultural differences, work/interact with a variety of internal and external constituents. Ability to manage confidential and sensitive information appropriately.
Applicants must meet the minimum qualifications in this posting to be considered for hire.
Standard Work Days and Hours | Standard administrative hours are 8:30am – 5:00pm. This is an exempt level position that requires the time commitment to complete the essential duties of the position.
We regret that Bowdoin College is unable to provide visa sponsorship for staff positions.
Employment at Bowdoin College is contingent upon satisfactory completion of applicable background checks including but not limited to: criminal records, educational verifications, driving records (when job-related), and/or credit history (when job related).
About Bowdoin | Bowdoin embraces diversity in all forms, and the College is home to talented students, faculty and staff—with a variety of racial, ethnic, cultural, and socioeconomic backgrounds; religious beliefs; and gender identities, among other factors.
We encourage applications from candidates committed to the support of an inclusive campus community and those who will enrich and contribute to the College’s multifaceted diversity. We value a community in which individuals of all backgrounds are warmly welcomed and encouraged to succeed.
Founded in 1794, Bowdoin has maintained its commitment to the liberal arts for well over 200 years. Bowdoin’s reputation as a preeminent liberal arts college rests on the excellence of its faculty, students, and staff; intimate size; strong sense of community; and connections to the people, history, and natural beauty of Maine.
Bowdoin’s campus is situated in a beautiful natural setting. Located in Brunswick, Maine, a town of approximately 20,000, the College is a short drive from the Maine coast, twenty-five miles from Portland and 120 miles from Boston.
Shift |
Employment Category | Full Time Year Round
FTE | 1.00
Benefits Eligible | Yes
Pay Type | Salaried
Background Check Package Requirements | Administrative Staff + Credit
Is driving a vehicle (e.g. Bowdoin vehicle or off road vehicle, rental car, personal car) an essential function of this job? | No
Is a pre-placement physical required for this position? | No
Posting Date | 03/20/2026
Applications Accepted Until |
Open Until Filled | No
Type of Posting | Internal/External
Special Instructions to Applicants | If selected as a finalist, you will be required to submit information for three references, including name, email address, phone number and how you know the reference.
EEO Information | Bowdoin College complies with applicable provisions of federal and state laws that prohibit unlawful discrimination in employment, admission, or access to its educational or extracurricular programs, activities, or facilities based on race, color, ethnicity, ancestry and national origin, religion, sex, sexual orientation, gender identity and/or expression, age, marital status, place of birth, genetic predisposition, veteran status, or against qualified individuals with physical or mental disabilities on the basis of disability, or any other legally protected statuses.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this position?
- Indeed.com
- Chronicle of Higher Education
- Diverse Issues in Higher Ed
- Glassdoor
- Google Search
- HigherEdJobs.com
- InsideHigherEd.com
- MANP
- Maine Job Link
- LiveandWorkinMaine.com
- Employee Referral
- Bowdoin College Website
- Radio Ad
- TechMaine
- NCAA
- CASE
- Other
- If you answered Employee Referral or Other, please specify here:
(Open Ended Question)
Applicant Documents
Required Documents
- Resume / Curriculum Vitae
- Cover Letter
Optional Documents
Bowdoin College complies with applicable provisions of federal and state laws that prohibit unlawful discrimination in employment, admission, or access to its educational or extracurricular programs, activities, or facilities based on race, color, ethnicity, ancestry and national origin, religion, sex, sexual orientation, gender identity and/or expression, age, marital status, place of birth, genetic predisposition, veteran status, or against qualified individuals with physical or mental disabilities on the basis of disability, or any other legally protected statuses.
Confidential arrangements will be made if you have a disability or require an accommodation in completing the application or in the interview process. Please notify Human Resources at (207) 725-3837 in advance so all necessary arrangements can be made confidentially.
Staff & Casual contact:
careers@bowdoin.edu
Faculty contact:
facultycareers@bowdoin.edu
(t)207-725-3837
216 Maine Street, Brunswick, ME 04011
Confidential arrangements will be made if you have a disability or require an accommodation in completing the application or in the interview process. Please notify Human Resources at (207) 725-3837 in advance so all necessary arrangements can be made confidentially.
Staff & Casual contact:
careers@bowdoin.edu
Faculty contact:
facultycareers@bowdoin.edu
(t)207-725-3837
216 Maine Street, Brunswick, ME 04011
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