Student Accounts Customer Service Rep

🇺🇸 Williamsburg, VA

🕑 Full-Time

💰 $43K

💻 Customer Support

🗓️ June 3rd, 2025

Edtech.com's Summary

William & Mary is hiring a Student Accounts Customer Service Rep. The role involves providing front-line support to the Bursar’s office, managing financial transactions related to student accounts, and assisting with student payment plans and billing processes. The representative also handles outside scholarships, third-party contracts, and maintains accurate documentation of all financial activities.

Highlights

Provide customer service related to student accounts, payments, and scholarships.
Process vendor invoicing, reconciliations, and third-party contracts.
Assist with Tuition Installment Payment Plans.
Handle Virginia 529, Post 911 GI Bill, and employee waivers.
Proficiency in MS Office, automated accounting software, and familiarity with the TouchNet system.
High School diploma or equivalent required.
Preferred experience with Banner systems and university-level accounting.
Advertised pay range is $42,866.