Student Accounts Manager

🇺🇸 Hybrid - Charlotte, NC 🕑 Full-Time 💰 $60K - $65K 💻 Customer Success 🗓️ February 27th, 2026

CRM Salesforce

Edtech.com's Summary

UNC Charlotte is hiring a Student Accounts Manager. The role involves managing student billing processes, overseeing tuition and fee assessments, handling account adjustments and waivers, and providing expert assistance to students and campus departments on student account inquiries. The position also includes coordinating with internal partners and maintaining accurate student account data.

Highlights

Manage and update rate tables for tuition and fee assessments ensuring accurate billing before fee assessment.
Research and reconcile student account balances daily, validating transactions from various campus partners.
Administer tuition and fee waivers, exemptions, and adjustments for diverse student populations.
Oversee student billing system operations including scheduling, eBilling, and payment processing using Banner, TouchNet, and Salesforce.
Provide case management and expert customer service addressing account inquiries from students, parents, and campus units.
Require proficiency with Microsoft Excel, Word, Google Suite, and preferred experience with Banner, TouchNet, and Salesforce.
Bachelor’s degree with at least one year of specialized accounting or student account management experience is required.
Salary range is $60,000 to $65,000 for a full-time, exempt position within Business Affairs, Financial Services department.
Collaborate with departments such as Financial Aid, Registrar, and Health Center to ensure accurate student billing and data integrity.
Support critical account processes including hold code management, registration tasks, and cancellation analysis as needed.