New River Community College
Student Accounts Specialist
🇺🇸
Pulaski, VA
🕑
Full-Time
💰
$33K - $40K
💻
Customer Support
🗓️
April 1st, 2026
Edtech.com's Summary
New River Community College is hiring a Student Accounts Specialist. The role involves processing, reconciling, and reporting student financial transactions, managing funds, coordinating with financial aid and third-party billing, collaborating with Nelnet on student payment plans, and providing support and clear communication to students and staff about tuition and payments.
Highlights
- Collect, process, and balance State and Federal funds, ensuring proper crediting to accounts.
- Manage financial aid processing, sponsor invoicing, and update student accounts promptly.
- Reconcile financial transactions regularly and collaborate with VCCS on required financial reporting.
- Coordinate with Nelnet for managing student payment plans and resolving related issues.
- Provide customer service through phone and written communication addressing financial inquiries.
- Assist students with tuition, billing, and payment questions offering accurate guidance.
- Offer backup support for the business office cashier and aid daily operations as needed.
- Required skills include proficiency in Microsoft Office Suite (Excel, Word, Outlook), cash handling, basic math, data processing, and compliance with state regulations.
- Ability to analyze and reconcile financial data, communicate professionally, and manage multiple priorities effectively.
- Pay Band 3 salary range of $33,000 to $40,000 and full-time employment status.
Student Accounts Specialist Full Description
Student Accounts Specialist
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Posting Summary
Working Title | Student Accounts Specialist
Role Title | Administrative and Office Specialist III
Role Code | 19013
FLSA | Nonexempt
Pay Band |
Position Number | 27500144
Agency | New River Community College
Division | New River Community College (Div)
Work Location | Pulaski - 155
Hiring Range | Pay Band 3 ($33,000-$40,000)
Emergency/Essential Personnel | No
EEO Category | 6-Administrative Support
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- | No
Does this position have a bilingual or multilingual skill requirement or preference? | No
Work Schedule | Monday-Friday
Sensitive Position | No
Job Description
New River Community College is a two-year public institution of higher education operating under a state-wide system of 23 community colleges. The college is located on a one-hundred plus acre site at the intersection of U.S. Routes 11 and 100 in Dublin, Virginia with an instructional site in Christiansburg. The campus provides modern, well-equipped facilities for the career technical education programs as well as for the college transfer programs. Approximately 4,000 students comprise the student body.
The people employed by New River Community College embrace the philosophy that all individuals should have an opportunity to develop and extend their skills and knowledge to increase awareness of their roles and duties as citizens. The college serves the educational needs of the public and assumes a duty to help provide the requirements for trained workers in the region through a combined effort with local industry, business, professions, and government. The college promotes equal opportunity for prospective students and employees.
The Student Account Specialist handles processing, reconciling, and reporting student financial transactions, supporting students, staff, and partners with clear communication and excellent customer service on tuition, payments, and related processes.
Duties: - Funds Management: Collect, process, and balance State and Federal funds, ensuring all receipts are properly credited to the appropriate funds and accounts.- Financial Aid & Third-Party Billing: Handle financial aid processing, including sponsor invoicing, apply payments (including Chapters 31 and 33), and promptly update student accounts.- Financial Reconciliation & Reporting: Reconcile financial aid, third-party billing, and general accounting transactions by performing regular balancing between disbursement reports and the general ledger, investigating variances, and resolving discrepancies to maintain the integrity of financial data; collaborate annually with VCCS on 1098-T testing and distribution.- Nelnet Coordination: Collaborate with Nelnet (student loan servicing) to manage student payment plans, resolve issues related to expired refund checks, and ensure accurate processing and posting of payments.
- Customer Service: Answer & direct phone calls; communicate regularly with internal and external customers using strong verbal and written communication skills to address questions regarding financial processes or concerns.
- Student Support: Assist students with inquiries related to tuition, billing, and payments, providing accurate guidance and support.
- Office Support: Provide backup coverage for the business office cashier and assist with additional duties as needed to support daily operations.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | - Ability to research, analyze, reconcile and evaluate financial and operation data.
- Advanced computer skills, including effective use of Microsoft Office Suite, including Excel, Word and Outlook.
- Proficiency in cash handling, basic math, and data processing while ensuring compliance with state rules and regulations.
- Ability to communicate effectively and professionally with customers, colleagues, and cross-functional teams.
- Strong organizational and multitasking skills to manage competing priorities to meet deadlines in line with academic and fiscal cycles.
Additional Considerations | Additional factors that may be considered include:
- Knowledge of state rules, regulations, policies and procedures.
- Ability to reconcile financial transactions, research discrepancies, and ensure date integrity across financial and student information systems.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | No
Role Title | Administrative and Office Specialist III
Role Code | 19013
FLSA | Nonexempt
Pay Band |
Position Number | 27500144
Agency | New River Community College
Division | New River Community College (Div)
Work Location | Pulaski - 155
Hiring Range | Pay Band 3 ($33,000-$40,000)
Emergency/Essential Personnel | No
EEO Category | 6-Administrative Support
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- | No
Does this position have a bilingual or multilingual skill requirement or preference? | No
Work Schedule | Monday-Friday
Sensitive Position | No
Job Description
New River Community College is a two-year public institution of higher education operating under a state-wide system of 23 community colleges. The college is located on a one-hundred plus acre site at the intersection of U.S. Routes 11 and 100 in Dublin, Virginia with an instructional site in Christiansburg. The campus provides modern, well-equipped facilities for the career technical education programs as well as for the college transfer programs. Approximately 4,000 students comprise the student body.
The people employed by New River Community College embrace the philosophy that all individuals should have an opportunity to develop and extend their skills and knowledge to increase awareness of their roles and duties as citizens. The college serves the educational needs of the public and assumes a duty to help provide the requirements for trained workers in the region through a combined effort with local industry, business, professions, and government. The college promotes equal opportunity for prospective students and employees.
The Student Account Specialist handles processing, reconciling, and reporting student financial transactions, supporting students, staff, and partners with clear communication and excellent customer service on tuition, payments, and related processes.
Duties: - Funds Management: Collect, process, and balance State and Federal funds, ensuring all receipts are properly credited to the appropriate funds and accounts.- Financial Aid & Third-Party Billing: Handle financial aid processing, including sponsor invoicing, apply payments (including Chapters 31 and 33), and promptly update student accounts.- Financial Reconciliation & Reporting: Reconcile financial aid, third-party billing, and general accounting transactions by performing regular balancing between disbursement reports and the general ledger, investigating variances, and resolving discrepancies to maintain the integrity of financial data; collaborate annually with VCCS on 1098-T testing and distribution.- Nelnet Coordination: Collaborate with Nelnet (student loan servicing) to manage student payment plans, resolve issues related to expired refund checks, and ensure accurate processing and posting of payments.
- Customer Service: Answer & direct phone calls; communicate regularly with internal and external customers using strong verbal and written communication skills to address questions regarding financial processes or concerns.
- Student Support: Assist students with inquiries related to tuition, billing, and payments, providing accurate guidance and support.
- Office Support: Provide backup coverage for the business office cashier and assist with additional duties as needed to support daily operations.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | - Ability to research, analyze, reconcile and evaluate financial and operation data.
- Advanced computer skills, including effective use of Microsoft Office Suite, including Excel, Word and Outlook.
- Proficiency in cash handling, basic math, and data processing while ensuring compliance with state rules and regulations.
- Ability to communicate effectively and professionally with customers, colleagues, and cross-functional teams.
- Strong organizational and multitasking skills to manage competing priorities to meet deadlines in line with academic and fiscal cycles.
Additional Considerations | Additional factors that may be considered include:
- Knowledge of state rules, regulations, policies and procedures.
- Ability to reconcile financial transactions, research discrepancies, and ensure date integrity across financial and student information systems.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | No
Posting Detail Information
Posting Number | CLS_4388P
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 03/31/2026
Job Close Date | 04/21/2026
Open Until Filled | No
Agency Website | https://www.nr.edu/jobs/
Contact Name | Stacie Whitlock
Email | hrinformation@nr.edu
Phone Number | 540-674-3635
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/94908
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 03/31/2026
Job Close Date | 04/21/2026
Open Until Filled | No
Agency Website | https://www.nr.edu/jobs/
Contact Name | Stacie Whitlock
Email | hrinformation@nr.edu
Phone Number | 540-674-3635
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/94908
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Application
Optional Documents
- Alternative Hiring Process Letter
- (877) 340-5577
- ats@ssc.vccs.edu
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