Virginia's Community College System
Student and Office Support Specialist
🇺🇸 Annandale, VA
🕑 Part-Time
💰 $21 per Hour
💻 Operations
🗓️ September 4th, 2025
Edtech.com's Summary
Northern Virginia Community College is hiring a Student and Office Support Specialist. This role involves assisting the Advising Center office manager with operational oversight of the Annandale Campus Advising Center front desk and providing support at the Student Affairs intake information desk and the Dean of Student Success office. The specialist screens students for staff, supervises student employees, assists with college forms and technology use, and provides general information and referrals regarding student services.
Highlights
- Assist with operational oversight of Annandale Campus Advising Center front desk and Student Affairs intake desk.
- Screen students for advisors and staff; serve as a front-line campus representative.
- Supervise and train student employees on the job.
- Help students complete college forms and navigate online applications, email, course registration, and holds.
- Utilize word processing, spreadsheet, and database software for clerical tasks.
- Maintain working knowledge of student services and academic areas to provide accurate information and referrals.
- Required skills include strong written and oral communication, problem-solving, knowledge of college policies, customer service, and Microsoft Office Suite.
- Minimum qualifications: customer service experience, experience training and assisting employees, and overseeing employees.
- Preferred qualifications: experience in higher education student services, knowledge of PeopleSoft or similar student information systems, and bilingual ability in a language common to the service area.
- Hourly pay rate is $21; part-time position with approximately 20-29 hours per week including one evening per week.
Student and Office Support Specialist Full Description
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Student and Office Support Specialist
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Posting Details
Posting Summary
Working Title | Student and Office Support Specialist
Role Title | Education Support Spec II
Role Code | 29143-FP
FLSA | Nonexempt
Pay Band | 03
Position Number | 280W0209
Agency | Northern VA Community College
Division | NV280-Provost Annandale
Work Location | Fairfax County - 059
Hiring Range | $21/hr
Emergency/Essential Personnel | No
EEO Category | E-Paraprofessional
Full Time or Part Time | Part Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Approximately 20-29 hours per week including one evening per week.
Sensitive Position | No
Job Description | General Description: The Student and Office Support Specialist assists the Advising Center office manager with the operational oversight of the Annandale Campus Advising Center front desk and will also assist in the Student Affairs intake information desk. The Specialist will also work in the Dean of Student Success office.
Duties and Tasks:Screen students for advisors and other staff members. Serve as a key, front-line representative for the campus Provide informal supervision and on-the-job training and oversight of the student employees’ work. Assists students with college forms (e.g., change of address form, accommodations request forms, and registration forms) Assists students in the computer area with online applications, student email, course registration and reviewing and understanding holds. Uses computers and software for word processing, spreadsheets, and database management. Provides clerical assistance as assigned. Maintains a working knowledge of all student services and academic areas in order to provide general information and to make appropriate referrals.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Required KSAs: Good written and oral communication skills to ensure effective communication of information in a busy environment Ability to solve problems, answer complex questions, interpret and communicate college policies and procedures; work effectively in a fast-paced, high volume and confidential environment Knowledge of applicable computer software/programs to work projects. Ability to provide assistance to patrons who need help with use of Center’s technology (i.e.: computer, printer, WiFi) Knowledge of NOVA policy and procedures Ability to conduct presentations in a small or large group format
Minimum Requirements: Customer service experience Experience with Microsoft Office Suite Experience with training and assisting of employees Experience in assisting with the oversee employees
Additional Considerations | Additional Considerations: Student services experience in a higher education setting Experience working with PeopleSoft or another student information system Demonstrated experience with NOVA programs, including counseling, advising, financial aid, veterans’ benefits, admissions, international student support, testing, parking, etc. Bilingual with fluency in a foreign language commonly spoken in the NOVA service area.
Operation of a State Vehicle | No
Supervises Employees | Yes
Required Travel | n/a
Role Title | Education Support Spec II
Role Code | 29143-FP
FLSA | Nonexempt
Pay Band | 03
Position Number | 280W0209
Agency | Northern VA Community College
Division | NV280-Provost Annandale
Work Location | Fairfax County - 059
Hiring Range | $21/hr
Emergency/Essential Personnel | No
EEO Category | E-Paraprofessional
Full Time or Part Time | Part Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Approximately 20-29 hours per week including one evening per week.
Sensitive Position | No
Job Description | General Description: The Student and Office Support Specialist assists the Advising Center office manager with the operational oversight of the Annandale Campus Advising Center front desk and will also assist in the Student Affairs intake information desk. The Specialist will also work in the Dean of Student Success office.
Duties and Tasks:Screen students for advisors and other staff members. Serve as a key, front-line representative for the campus Provide informal supervision and on-the-job training and oversight of the student employees’ work. Assists students with college forms (e.g., change of address form, accommodations request forms, and registration forms) Assists students in the computer area with online applications, student email, course registration and reviewing and understanding holds. Uses computers and software for word processing, spreadsheets, and database management. Provides clerical assistance as assigned. Maintains a working knowledge of all student services and academic areas in order to provide general information and to make appropriate referrals.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Required KSAs: Good written and oral communication skills to ensure effective communication of information in a busy environment Ability to solve problems, answer complex questions, interpret and communicate college policies and procedures; work effectively in a fast-paced, high volume and confidential environment Knowledge of applicable computer software/programs to work projects. Ability to provide assistance to patrons who need help with use of Center’s technology (i.e.: computer, printer, WiFi) Knowledge of NOVA policy and procedures Ability to conduct presentations in a small or large group format
Minimum Requirements: Customer service experience Experience with Microsoft Office Suite Experience with training and assisting of employees Experience in assisting with the oversee employees
Additional Considerations | Additional Considerations: Student services experience in a higher education setting Experience working with PeopleSoft or another student information system Demonstrated experience with NOVA programs, including counseling, advising, financial aid, veterans’ benefits, admissions, international student support, testing, parking, etc. Bilingual with fluency in a foreign language commonly spoken in the NOVA service area.
Operation of a State Vehicle | No
Supervises Employees | Yes
Required Travel | n/a
Posting Detail Information
Posting Number | WGE_2737P
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 09/03/2025
Job Close Date | 09/17/2025
Open Until Filled |
Agency Website | www.nvcc.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information | Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit our website. NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.We strive to ensure our employees have the tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu. The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports.
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/88478
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 09/03/2025
Job Close Date | 09/17/2025
Open Until Filled |
Agency Website | www.nvcc.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information | Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit our website. NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.We strive to ensure our employees have the tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu. The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports.
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/88478
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited.
- Yes
- No
- * I understand that this position is not telework eligible and I will be required to attend work in-person.
- Yes
- No
- * I understand this position is located in Virginia and I will be required to reside in the DMV metro area.
- Yes
- No
- * Do you now or in the future require visa sponsorship to work in the United States?
- Yes
- No
- * Do you have experience with Microsoft Office Suite?
- Yes
- No
- * Do you have experience with training and assisting of employees?
- Yes
- No
- * Do you have experience in assisting with the oversee employees?
- Yes
- No
- * Do you have customer service experience?
- Yes
- No
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
- Alternative Hiring Process Letter
(877) 340-5577- ats@ssc.vccs.edu
About VCCS
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