George Mason University
Student Accounts Manager
🇺🇸 Fairfax, VA
🕑 Full-Time
💰 $60K
💻 Operations
🗓️ September 4th, 2025
Edtech.com's Summary
- Supervise the Student Accounts team to deliver excellent service to students, faculty, and staff.
- Organize workflow, ensure policy compliance, and manage staff performance including training and reviews.
- Respond accurately and promptly to client inquiries via phone, walk-ins, voicemail, and Salesforce cases.
- Manage exemption contracts, verify eligibility, audit contracts, and adjust student accounts as needed.
- Coordinate orientation materials and presentations for new and transfer students.
- Handle special projects such as unclaimed property and Title IV refund compliance.
- Requires experience in outstanding customer service and safeguarding confidential data.
- Preferred qualifications include an associate's degree and knowledge of FERPA and higher education privacy laws.
- Salary starts at $60,000, commensurate with education and experience.
- Position requires criminal and financial background checks.
Student Accounts Manager Full Description
About the Position:The Student Accounts Manager responds courteously, quickly and accurately to clients' inquiries and requests for information, adjustments, waivers, refunds and financial aid disbursements. As manager, this position assists account specialists with answering phones, waits on walk-in clients, checks voicemail messages and returns calls, and responds to Salesforce cases.
Responsibilities:Leadership Responsible for the supervision of the Student Accounts team to deliver exemplary service to students, as well as internal and external customers;Organizes workflow and ensures staff is knowledgeable with office policies and procedures and committed to the highest level of customer service;Responsible for all aspects of performance management including training, goal setting, monitoring and delivery of work efforts, and providing feedback through verbal updates and written performance reviews to the teams; andAdheres to legal and university policies and procedures and undertakes disciplinary actions as needed. Customer ServiceAccurately, courteously and professionally answers telephones, walk-in and mail inquiries regarding student accounts. Escalated Salesforce cases are replied to within one business day; andMakes complete and timely comments on each account receiving special handling. Follows up on unresolved issues with students until finalized. Manages exemption contracts and adjustments Updates and maintains exemption contracts, verifies eligibility requirements, trains staff on application of exemption contracts, audits contracts to ensure accuracy, and notifies students regarding changes to eligibility status;As needed, accurately adjusts accounts, including but not limited to administrative exemptions, Cashier’s Office and other applicable fees, and notifies students promptly of any changes to their account balance; andAs needed, provides analysis for reporting purposes.Coordinates the orientation cycle, special projects, and other tasks as assigned Updates virtual/in-person orientation materials such as presentations and videos annually and presents on behalf of Student Accounts at the new and transfer student orientation sessions; andCoordinates special projects that arise periodically throughout the academic year such as unclaimed property, credit balance projects, Title IV refunding compliance, updating PDF tutorial guides, and other related ad hoc tasks.
Required Qualifications:Demonstrated experience providing outstanding customer service to internal and external customers from all backgrounds and responding with appropriate urgency, flexibility, courtesy, and sound judgment to meet needs;Demonstrated experience safeguarding sensitive and confidential data both in electronic and physical forms;Demonstrated responsible and honest behavior in all roles, tasks, and responsibilities;Knowledge of general polices and procedures related to data stewardship and information technology security;Ability to create and maintain positive working and interpersonal relationships; andAbility to create and maintain open communication channels, express ideas clearly and concisely, in a timely manner, and listen carefully to input and feedback.
Preferred Qualifications:Associate’s degree in related field;Knowledge of university policies and procedures related to data stewardship and information technology security; andKnowledge of FERPA and other privacy protection laws related to higher education institutions and their students.
Instructions to Applicants: For full consideration, applicants must apply for Student Accounts Manager at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.
Posting Open Date: September 2, 2025For Full Consideration, Apply by: September 15, 2025Open Until Filled: Yes
Similar Jobs
Chief of Staff and Vice Chancellor for Strategy and Operations
Rutgers University
🇺🇸 Newark, NJ
Extension Assistant for All Program Areas - Muhlenberg County
University of Kentucky
🇺🇸 Central City, KY
Assistant Director, Immigration Services
University of North Texas
🇺🇸 Denton, TX
Operations Assistant / TFCC
Virginia Tech
🇺🇸 Blacksburg, VA
RECORDS ASSOCIATE II
The University of Texas Rio Grande Valley
🇺🇸 Edinburg, TX
