Edtech.com's Summary

Florida International University is hiring a Computer Support Technician for the Student-Athlete Academic Center (SAAC). The role involves supporting SAAC staff and student-athletes by setting up and maintaining computer labs, troubleshooting technical issues, managing technology inventory, and providing end-user support within a team environment.

Highlights

Set up and maintain computer teaching labs and staff/student athlete computers
Provide technical support to end users within SAAC
Assist with inventory management and surplus of technology equipment
Required to complete FIU Service Excellence training within 30 days if not already done
Troubleshoot basic wireless network issues and Microsoft Office Suite applications
Install various software on Windows and Mac operating systems
Must possess strong communication skills and ability to work independently or in a team
Applicants must be current FIU students meeting credit enrollment requirements
Work up to 20 hours per week with variable hours, including some nights
Salary range: $14.00 to $15.00 per hour

Student Computer Support Technician - SAAC Full Description

Job Summary

The Student-Athlete Academic Center (SAAC) is currently seeking a Computer Support Technician to join their team of professionals. This professional will serve the SAAC staff and student-athlete community.

The tech will be responsible for, but not limited to:

Assisting with set up and maintenance of computer teaching labs.
Assisting with maintenance and setup of staff and student athlete computers.
Assisting with technical support for end users.
Assisting with inventory and surplus of technology.
Working as part of a team in a professional office setting.
Performing other job related duties assigned.

Minimum Qualifications

Requires prior completion of FIU Service Excellence training or completion within first 30 days.
Ability to provide superior customer service
Ability to troubleshoot basic wireless network issues on various operating systems
Ability to troubleshoot basic Microsoft Office Suit applications (Outlook, Word, Excel, etc.)
Ability to install a wide variety of computer software on Windows and Mac operating systems
Ability to work in a team setting.
Ability to take direction and work independently as needed.
Keen attention to detail
Strong communication skills (written and verbal)

Job Category

Student Assistant

Student Disclosure

Applicants must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters.
During the Summer semesters, Students need only remain enrolled and are not required to take credit hours, but cannot have graduated.
Upon graduating, student employment must end.

Work Schedule

Must be available and able to work up to 20 hours a week, hours will vary.

SAAC Hours of Operation:

8:00AM to 8:00PM (Monday- Thursday)
8:00AM to 5:00PM (Friday)
Must be able to work nights when required.

Advertised Salary

$14.00/hour to $15.00/hour

Pre-Employment Requirements

Criminal Background Check

This student appointment may be subjected to a pre-employment background check.

Student Background Checks

Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check:

Will the position provide unsupervised direct care, treatment, education, training, instruction, supervision, or recreation to vulnerable populations such as minors, the elderly, or those with disabilities? (Fingerprint Check required) — No
Will this role be in the Center for Children and Families (CCF) or the Children’s Creative Learning Center (CCLC)? — No
Will this role be part of a university-sponsored summer camp or afterschool program? (Those providing services in Camps will require DCF Clearance at a cost) — No
Will this role require entering any K-12 schools? (Those providing services in K-12 Schools will require MDCPS/BCPS Clearance at a cost.) — No
Will this role have direct access to cash, checks, gift cards, credit cards, debit cards, or make and receive payments? — No
Will this role conduct IT related functions, e.g. IT Technician, Data Analyst, Application Developer, etc.? — Yes
Will this role require driving of a university-owned motor vehicle (including golf cart and other utility vehicles)? — No
Will this role travel with Athletics teams to events? — No
Will the role be in a special trust/sensitive location? — No
Will this role be in the Office of the Registrar, Office of Financial Aid, or One Stop? — No
Will this position work within the following units that provide health and human services: College of Medicine, College of Nursing, Health Sciences, Physical Therapy, Athletic Training, School of Social Work, Occupational Therapy, Dietetics & Nutrition, Student Health, Psychology, Center for Children & Families? Office of Inspector General (OIG) Checks (Global Watch only) — No
Will this role perform or support research? (Mark No if this is a Graduate Assistant contract (GA, RA, TA)) — No

How To Apply

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Disclosures

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email [email protected].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or [email protected]. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.

Original Job Description

Job Summary

The tech will be responsible for, but not limited to:

Assisting with set up and maintenance of computer teaching labs.
Assisting with maintenance and setup of staff and student athlete computers.
Assisting with technical support for end users.
Assisting with inventory and surplus of technology.
Working as part of a team in a professional office setting.
Performing other job related duties assigned.

Minimum Qualifications

Requires prior completion of FIU Service Excellence training or completion within first 30 days.
Ability to provide superior customer service
Ability to troubleshoot basic wireless network issues on various operating systems
Ability to troubleshoot basic Microsoft Office Suit applications (Outlook, Word, Excel, etc.)
Ability to install a wide variety of computer software on Windows and Mac operating systems
Ability to work in a team setting.
Ability to take direction and work independently as needed.
Keen attention to detail
Strong communication skills (written and verbal)

Job Category

Student Assistant

Student Disclosure

Applicants must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters.
During the Summer semesters, Students need only remain enrolled and are not required to take credit hours, but cannot have graduated.
Upon graduating, student employment must end.

Work Schedule

Must be available and able to work up to 20 hours a week, hours will vary.

SAAC Hours of Operation:

8:00AM to 8:00PM (Monday- Thursday)
8:00AM to 5:00PM (Friday)
Must be able to work nights when required.

Advertised Salary

$14.00/hour to $15.00/hour

Pre-Employment Requirements

Criminal Background Check

This student appointment may be subjected to a pre-employment background check.

Student Background Checks

Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check:

Will the position provide unsupervised direct care, treatment, education, training, instruction, supervision, or recreation to vulnerable populations such as minors, the elderly, or those with disabilities? (Fingerprint Check required) — No
Will this role be in the Center for Children and Families (CCF) or the Children’s Creative Learning Center (CCLC)? — No
Will this role be part of a university-sponsored summer camp or afterschool program? (Those providing services in Camps will require DCF Clearance at a cost) — No
Will this role require entering any K-12 schools? (Those providing services in K-12 Schools will require MDCPS/BCPS Clearance at a cost.) — No
Will this role have direct access to cash, checks, gift cards, credit cards, debit cards, or make and receive payments? — No
Will this role conduct IT related functions, e.g. IT Technician, Data Analyst, Application Developer, etc.? — Yes
Will this role require driving of a university-owned motor vehicle (including golf cart and other utility vehicles)? — No
Will this role travel with Athletics teams to events? — No
Will the role be in a special trust/sensitive location? — No
Will this role be in the Office of the Registrar, Office of Financial Aid, or One Stop? — No
Will this position work within the following units that provide health and human services: College of Medicine, College of Nursing, Health Sciences, Physical Therapy, Athletic Training, School of Social Work, Occupational Therapy, Dietetics & Nutrition, Student Health, Psychology, Center for Children & Families? Office of Inspector General (OIG) Checks (Global Watch only) — No
Will this role perform or support research? (Mark No if this is a Graduate Assistant contract (GA, RA, TA)) — No

How To Apply

Prospective Employee

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

*This posting will close at 12:00 am of the close date.

Current Employee

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

*This posting will close at 12:00 am of the close date.

Disclosures

Clery Notice

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Notice of Non-Discrimination

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or accommodations@fiu.edu. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.

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Student Computer Support Technician - SAAC

Edtech.com's Summary

Student Computer Support Technician - SAAC Full Description

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