Student Engagement Specialist

Edtech.com's Summary

University of Hartford is hiring a Student Engagement Specialist. This role involves providing quality customer service related to student engagement operations, managing office procedures, supporting student event processes, and serving as a liaison with other departments to ensure effective student-centered support.

Highlights

Serve as first point of contact for University community at the Office of Student Engagement and Inclusion.

Provide customer service, resolve inquiries, and support professional staff with student engagement and event processes.

Manage office procedures, files, computer systems, and inventory within budget constraints.

Utilize UHart Hub platform to process forms, manage departmental operations, and maintain records according to institutional standards.

Oversee student employee payroll and facilitate bi-weekly approval processes.

Support Assistant Directors with student staff supervision and project work.

Acts as liaison to other University departments and external agencies to resolve inquiries effectively.

Associate's Degree or equivalent two-year university education is required.

Hourly compensation ranges from $18.60 to $23.25 per hour.

Reports to the Director of Student Centers and Engagement and works 40 hours minimum per week.

Student Engagement Specialist Full Description

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Position Details

Position Information

Position Title	Student Engagement Specialist
FLSA Classification	NE
Reports to	Director, Student Centers and Engagement
Salary Range	H1
Weeks Per Year	52
Work Week	40 hours (minimum)
Position Summary	Assumes responsibility for providing quality customer service to the University community regarding student engagement operations and support. Performs all duties in full support of the University’s mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University’s students.
Hiring Range	Hourly rate is $18.60 per hour to a maximum of $23.25 per hour

Key Responsibilities

Key Responsibilities	Serves as the first point of contact and walk in traffic for the University Community in the Office of Student Engagement and Inclusion. Assumes responsibility for providing quality customer service, resolving inquiries as necessary and appropriate. Researches, analyzes, and compiles accurate information in response to questions from the community. Supports OSEI professional staff team with ongoing processes that manage student engagement and events. Takes initiative to follow up on issues, communicating with appropriate personnel in and outside the department if necessary. Handles highly sensitive information with confidentiality and tact. Establishes, maintains and continually strives to improve office procedures, files and computer systems to support effective operations and/or realize efficiencies. Manages OSEI email account and timely responses. Opens, sorts and distributes mail. Maintains office supplies, equipment and/or inventories, reordering as necessary and/or appropriate within established budgetary constraints. Utilizes the UHart Hub, the University’s student engagement platform, to manage the department’s operations, processing incoming forms and requests as necessary and appropriate, in an effort to ensure prudent system oversight. Maintains records in compliance with established institutional data integrity standards as well as other related University policies and procedures. Reviews and verifies all appropriate backup documentation is complete in an effort to facilitate timely workflow. Oversees the department’s student employee payroll and bi-weekly approval process. Supports Assistant Directors with student staff oversight and project work. Acts as a liaison to other University departments and external agencies as appropriate. Coordinates with other departments as needed to effectively resolve inquiries. Performs other duties as assigned.

Serves as the first point of contact and walk in traffic for the University Community in the Office of Student Engagement and Inclusion. Assumes responsibility for providing quality customer service, resolving inquiries as necessary and appropriate. Researches, analyzes, and compiles accurate information in response to questions from the community. Supports OSEI professional staff team with ongoing processes that manage student engagement and events. Takes initiative to follow up on issues, communicating with appropriate personnel in and outside the department if necessary. Handles highly sensitive information with confidentiality and tact.
Establishes, maintains and continually strives to improve office procedures, files and computer systems to support effective operations and/or realize efficiencies. Manages OSEI email account and timely responses. Opens, sorts and distributes mail. Maintains office supplies, equipment and/or inventories, reordering as necessary and/or appropriate within established budgetary constraints.
Utilizes the UHart Hub, the University’s student engagement platform, to manage the department’s operations, processing incoming forms and requests as necessary and appropriate, in an effort to ensure prudent system oversight. Maintains records in compliance with established institutional data integrity standards as well as other related University policies and procedures. Reviews and verifies all appropriate backup documentation is complete in an effort to facilitate timely workflow.
Oversees the department’s student employee payroll and bi-weekly approval process. Supports Assistant Directors with student staff oversight and project work.
Acts as a liaison to other University departments and external agencies as appropriate. Coordinates with other departments as needed to effectively resolve inquiries.
Performs other duties as assigned.

Posting Detail Information

Posting Number	PS1163P
Working Conditions	Normal office situation
Education	Associate’s Degree or Two Year University equivalent required.
Physical Effort	Typically sitting at a desk or table. Light lifting or carrying, 25 lbs or less.
Special Skills	The ability to work effectively with diverse groups.
Desired Start Date	01/05/2026
Position End Date (if temporary)
Close Date
Open Until Filled	Yes
Special Instructions Summary
Quick Link for Internal Postings	https://hartford.peopleadmin.com/postings/7600

Supplemental Questions

Required fields are indicated with an asterisk (*).

What is the highest level of education attained?
- GED
- High School Diploma
- Technical School, Certification or Apprenticeship
- Associates Degree
- Bachelors Degree
- Masters Degree
- Knowledge of a highly advanced professional discipline. (e.g., Ph.D, M.D., J.D., or equivalent doctoral degree required.)
How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other

Documents Needed to Apply

Required Documents

Optional Documents

Resume
Cover Letter
Letter of Recommendation - Staff
Statement on Inclusive Excellence and Belonging

200 Bloomfield Avenue West Hartford, CT 06117

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Original Job Description