Edtech.com's Summary

Risepoint is hiring a Student Engagement Specialist. The role involves conducting outreach to prospective students and providing information about online degree programs via phone, email, and SMS. The specialist actively engages with students in a goal-oriented, metrics-driven environment, and contributes to projects and initiatives with their specialized knowledge and skills.

Highlights

Main responsibilities include executing recruitment measures, maintaining compliance with guidelines, and effectively managing student and partner relationships.
Requires intermediate skills in customer service, technical savvy, and communication.
Bachelor’s degree or commensurate experience needed with 2+ years in sales, customer service, teaching, or healthcare.
Competitive benefits include 18 days PTO, 12 holidays, medical, dental, vision, life & disability insurance, as well as retirement plans with company match.
Offers professional development opportunities, tuition reimbursement, and rewards & recognition programs.

Student Engagement Specialist Full Description

Student Engagement Specialist

US - Remote

Full time

Risepoint assists primarily regional universities in increasing their access and impact by making their academic programs available to students online. Founded in 2007, Risepoint's mission is to expand access to high-quality, affordable, and workforce-relevant education, especially for working and adult students. Risepoint brings single-minded dedication to student success, an integrated set of services, and data-driven performance to our collaboration with university partners.

The Student Engagement department resides within the Student Success Center organization. Specialists conduct outreach to prospective students, answering questions about their educational journey in support of students’ educational goals.

Job Summary

The Student Engagement Specialist represents university partners and shares information about online Bachelors, Masters, and Doctoral degrees to potential students via phone, email, and SMS. Specialists contribute to projects and initiatives through specialized knowledge and skills. This role proactively engages prospective students in a goal oriented, metrics driven environment.

Key Duties and Responsibilities

Student Outreach:

Execute recruitment measures, via the phone, email and SMS ensuring that targeted response timelines, compliance and quality guidelines are consistently met, to aid in enrolling students.
Provide a high-touch experience for students, encouraging the pursuit of their educational goals while ensuring alignment with company objectives and values.
Effectively utilize approved resources to ensure prompt and successful resolution of student concerns, demonstrating exceptional customer service.
Leverages multiple technology platforms to effectively manage and support student and partner relationships.
Communicates clearly and collaborates effectively with teammates and stakeholders as needed.

Compliance and Governance:

Ensure compliance with all required training and regulatory guidelines.

Additional Position Responsibilities

Perform in accordance with Risepoint Policies and Values.
Perform other duties as assigned.

QUALIFICATIONS

Bachelor’s or Commensurate Experience
2 + years of work experience in sales, customer service, teaching, healthcare. Higher Ed or recruitment experience preferred. Or a minimum of 6-12 months as an Associate Student Engagement Specialist.

Skills/Knowledge/Abilities

Customer Service - Intermediate Required
Technical Savvy - Intermediate Required
Communication - Intermediate Required

Risepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an equitable environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other characteristic protected by applicable state or federal laws.

Risepoint is an equal opportunity employer and supports a diverse and inclusive workforce.

Risepoint offers the following comprehensive benefits:

18 days PTO + Winter Shutdown
12 designated holidays + 1 floating holiday
Medical – four options
Dental
Vision
Life & Disability (company paid)
Flexible Spending Account & Health Savings Account
Retirement plan with company match
Maternity / Paternity / Parental Leave (company paid)
Volunteer Time Off

Supplemental Benefits:

Wellness program
Alternative medicine options
Pet discounts
Accident, Critical Illness and Hospital Indemnity

Personal and Professional Development:

Continuous Professional and Leadership Development Programs
Tuition Reimbursement for employees and their dependents
Rewards & Recognition programs

Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

Original Job Description

Student Engagement Specialist

US - Remote

Full time

Job Summary

Key Duties and Responsibilities

Student Outreach:

Execute recruitment measures, via the phone, email and SMS ensuring that targeted response timelines, compliance and quality guidelines are consistently met, to aid in enrolling students.
Provide a high-touch experience for students, encouraging the pursuit of their educational goals while ensuring alignment with company objectives and values.
Effectively utilize approved resources to ensure prompt and successful resolution of student concerns, demonstrating exceptional customer service.
Leverages multiple technology platforms to effectively manage and support student and partner relationships.
Communicates clearly and collaborates effectively with teammates and stakeholders as needed.

Compliance and Governance:

Ensure compliance with all required training and regulatory guidelines.

Additional Position Responsibilities

Perform in accordance with Risepoint Policies and Values.
Perform other duties as assigned.

QUALIFICATIONS

Bachelor’s or Commensurate Experience
2 + years of work experience in sales, customer service, teaching, healthcare. Higher Ed or recruitment experience preferred. Or a minimum of 6-12 months as an Associate Student Engagement Specialist.

Skills/Knowledge/Abilities

Customer Service - Intermediate Required
Technical Savvy - Intermediate Required
Communication - Intermediate Required

Risepoint is an equal opportunity employer and supports a diverse and inclusive workforce.

Risepoint offers the following comprehensive benefits:

18 days PTO + Winter Shutdown
12 designated holidays + 1 floating holiday
Medical – four options
Dental
Vision
Life & Disability (company paid)
Flexible Spending Account & Health Savings Account
Retirement plan with company match
Maternity / Paternity / Parental Leave (company paid)
Volunteer Time Off

Supplemental Benefits:

Wellness program
Alternative medicine options
Pet discounts
Accident, Critical Illness and Hospital Indemnity

Personal and Professional Development:

Continuous Professional and Leadership Development Programs
Tuition Reimbursement for employees and their dependents
Rewards & Recognition programs

Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

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