Edtech.com's Summary

Risepoint is hiring a Student Engagement Specialist. The role involves representing university partners by informing prospective students about online academic programs and actively engaging them through phone, email, and SMS to support their educational goals in a metrics-driven environment.

Highlights

Conduct outreach to prospective students via phone, email, and SMS to promote online Bachelors, Masters, and Doctoral degree programs.
Provide exceptional customer service by resolving student concerns promptly and using approved resources.
Collaborate effectively with teammates and stakeholders to support student and partner relationships.
Ensure compliance with company policies, training, and regulatory guidelines.
Leverage multiple technology platforms for communication and relationship management.
Requires bachelor's degree or equivalent experience plus 2+ years in sales, customer service, teaching, healthcare, or higher education recruitment; alternatively, 6-12 months experience as Associate Student Engagement Specialist.
Intermediate skills in customer service, technical proficiency, and communication are necessary.
Benefits include 18 days PTO plus holidays, multiple medical plan options, company-paid life and disability insurance, retirement plan with match, and paid parental leave.
Additional perks include wellness programs, tuition reimbursement, and professional development opportunities.

Student Engagement Specialist Full Description

Student Engagement Specialist

US - Remote

Full time

Risepoint assists primarily regional universities in increasing their access and impact by making their academic programs available to students online. Founded in 2007, Risepoint's mission is to expand access to high-quality, affordable, and workforce-relevant education, especially for working and adult students. Risepoint brings single-minded dedication to student success, an integrated set of services, and data-driven performance to our collaboration with university partners.

The Student Engagement department resides within the Student Success Center organization. Specialists conduct outreach to prospective students, answering questions about their educational journey in support of students’ educational goals.

Job Summary:

The Student Engagement Specialist represents university partners and shares information about online Bachelors, Masters, and Doctoral degrees to potential students via phone, email, and SMS. Specialists contribute to projects and initiatives through specialized knowledge and skills. This role proactively engages prospective students in a goal oriented, metrics driven environment.

Key Duties and Responsibilities:

Student Outreach:

Execute recruitment measures, via the phone, email and SMS ensuring that targeted response timelines, compliance and quality guidelines are consistently met, to aid in enrolling students.
Provide a high-touch experience for students, encouraging the pursuit of their educational goals while ensuring alignment with company objectives and values.
Effectively utilize approved resources to ensure prompt and successful resolution of student concerns, demonstrating exceptional customer service.
Leverages multiple technology platforms to effectively manage and support student and partner relationships.
Communicates clearly and collaborates effectively with teammates and stakeholders as needed.

Compliance and Governance:

Ensure compliance with all required training and regulatory guidelines.

Additional Position Responsibilities:

Perform in accordance with Risepoint Policies and Values.
Perform other duties as assigned.

Job Qualification:

Bachelor’s or Commensurate Experience
2 + years of work experience in sales, customer service, teaching, healthcare. Higher Ed or recruitment experience preferred. Or a minimum of 6-12 months as an Associate Student Engagement Specialist.

Skills/Knowledge/Abilities:

Customer Service - Intermediate Required
Technical Savvy - Intermediate Required
Communication - Intermediate Required

#LI-AD1

Risepoint offers the following comprehensive benefits:

18 days PTO + Winter Shutdown
12 designated holidays + 1 floating holiday
Medical – four options
Dental
Vision
Life & Disability (company paid)
Flexible Spending Account & Health Savings Account
Retirement plan with company match
Maternity / Paternity / Parental Leave (company paid)
Volunteer Time Off

Supplemental Benefits:

Wellness program
Alternative medicine options
Pet discounts
Accident, Critical Illness and Hospital Indemnity

Personal and Professional Development:

Continuous Professional and Leadership Development Programs
Tuition Reimbursement for employees and their dependents
Rewards & Recognition programs

Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

Original Job Description

Student Engagement Specialist

US - Remote

Full time

Job Summary:

Key Duties and Responsibilities:

Student Outreach:

Execute recruitment measures, via the phone, email and SMS ensuring that targeted response timelines, compliance and quality guidelines are consistently met, to aid in enrolling students.
Provide a high-touch experience for students, encouraging the pursuit of their educational goals while ensuring alignment with company objectives and values.
Effectively utilize approved resources to ensure prompt and successful resolution of student concerns, demonstrating exceptional customer service.
Leverages multiple technology platforms to effectively manage and support student and partner relationships.
Communicates clearly and collaborates effectively with teammates and stakeholders as needed.

Compliance and Governance:

Ensure compliance with all required training and regulatory guidelines.

Additional Position Responsibilities:

Perform in accordance with Risepoint Policies and Values.
Perform other duties as assigned.

Job Qualification:

Bachelor’s or Commensurate Experience
2 + years of work experience in sales, customer service, teaching, healthcare. Higher Ed or recruitment experience preferred. Or a minimum of 6-12 months as an Associate Student Engagement Specialist.

Skills/Knowledge/Abilities:

Customer Service - Intermediate Required
Technical Savvy - Intermediate Required
Communication - Intermediate Required

#LI-AD1

Risepoint offers the following comprehensive benefits:

18 days PTO + Winter Shutdown
12 designated holidays + 1 floating holiday
Medical – four options
Dental
Vision
Life & Disability (company paid)
Flexible Spending Account & Health Savings Account
Retirement plan with company match
Maternity / Paternity / Parental Leave (company paid)
Volunteer Time Off

Supplemental Benefits:

Wellness program
Alternative medicine options
Pet discounts
Accident, Critical Illness and Hospital Indemnity

Personal and Professional Development:

Continuous Professional and Leadership Development Programs
Tuition Reimbursement for employees and their dependents
Rewards & Recognition programs

Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

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