Edtech.com's Summary

Arizona State University is hiring a Student Experience Architect. The role involves leading the design, testing, and scaling of student-centered strategies that integrate academic, social, and emotional well-being, as well as managing data-driven initiatives and collaborations across multiple university units to improve student success. This position also co-leads Project PROPEL and advances ASU Local by driving evidence-based decision-making and fostering continuous innovation.

Highlights

Lead development and integration of a student experience strategy focused on well-being, belonging, purpose, and resilience.
Design adaptive learning and support experiences incorporating Life Design principles.
Drive innovation through rapid experimentation, A/B testing, and data-informed decisions.
Coordinate consistent flourishing-based practices across diverse student programs.
Develop and manage comprehensive data strategies, dashboards, and predictive models to track and improve student outcomes.
Collaborate with multiple ASU units including ASU Local, LEAD, Explore, and the Student Success Center.
Position salary range: $70,000 to $90,000 annually, depending on experience.
Requires a Bachelor's degree with 7 years of relevant experience or equivalent; Master's degree preferred with 5 years experience including leadership roles.
Strong skills in research design, data analysis, statistical methods, and experience with large-scale learner data systems and AI integration.
Effective leadership, communication, and ability to build partnerships across organizational boundaries.

Student Experience Architect Full Description

Job Profile:Administrative Operations Specialist 4

Job Family:Administrative Operations

Time Type:Full time

Max Pay - Depends on experience:$90,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides leadership and support in planning, managing, developing, and evaluating departmental strategy, initiatives and activities.

Job Description:

University College is redefining student success through a model that fuses human flourishing, design thinking, and evidence-driven innovation. The Student Experience Architect (Architect) plays a critical role in this transformation, helping University College design, test, and scale holistic, student-centered approaches that unite academic, social, and emotional well-being. The Student Experience Architect will join a collaborative, cross-functional team shaping the next generation of learning and belonging at ASU, one that treats every learner as a designer of their own journey.

The Architect will co-lead the launch of Project PROPEL, a University College transformation initiative that replaces traditional retention models with a strengths-based, flourishing framework for student success and institutional learning. The Architect leads the design and evaluation of new learning and support approaches using continuous experimentation, A/B testing, and feedback cycles. Working across ASU Local, LEAD, Explore, the Student Success Center, Academic Support Network, and other partners, this role ensures that data and evidence drive measurable improvement in how students build purpose, resilience, and belonging at ASU.

This role will also play a key role in advancing ASU Local, ASU's place-based, digitally powered college pathway that combines flexible online coursework with local belonging and in-person coaching. ASU Local expands access by removing traditional barriers of geography and cost, enabling students to earn ASU degrees within their home communities.

As University College's thought leader, the Architect builds a shared culture of evidence-based decision-making across all programs. This includes developing consistent data practices, managing dashboards and predictive models, integrating ASU's innovation in AI, and conducting experiments that measure impact and guide improvement. By combining quantitative insight with human-centered design, this role helps University College learn from its own work and continuously improve outcomes for students.

This position is funded in whole or in part by sources other than general operating appropriation and may terminate when funding is no longer available.

Position Salary Range: $70,000-$90,000

Essential Duties:

Oversee the development of an integrated student experience strategy grounded in flourishing research that emphasizes well-being, belonging, purpose, and resilience across University College units. Ensure that this framework informs both program design and day-to-day student support practices. This framework informs both program design and day-to-day student support practices, including rapid prototyping of interventions to test and iterate on well-being enhancements.
Design strengths-based, adaptive learning and support experiences that integrate Life Design principles and translate flourishing research into actionable practices for staff, coaches, and faculty.
Drive a culture of innovation and continuous improvement through rapid-cycle experimentation and data-informed decision-making.
Pilot and evaluate new approaches, coordinate feedback loops, and model agile leadership that supports thriving students and scalable impact.
Serve as a central connector ensuring consistency, alignment, and customization of flourishing-based practices across programs serving diverse and high-need student populations.
Drive the creation and implementation of a comprehensive data strategy that establishes consistent methods for collecting, analyzing, and reporting on student outcomes across all University College units. Lead efforts to strengthen a culture of evidence-based decision-making that connects data use to continuous improvement and innovation, while amplifying student voices through regular surveys, sentiment analysis, and co-design workshops.
Design and deliver shared data dashboards and insight reports that track student success metrics across ASU Local, LEAD, Explore, the Student Success Center, and Academic Support Network. Leverage analytics to surface trends, measure program effectiveness, conduct A/B testing, and support alignment of flourishing practices across units, targeting metrics such as Net Promoter Score (NPS) for belonging and predictive churn indicators.
Develop and maintain predictive models that translate data into actionable insights for early intervention and student success. Regularly assess the effectiveness of interventions and campaigns using quantitative and qualitative analysis, translating findings into actionable program refinements.
Collaborate with University College leadership and unit directors to build staff capacity in using data, design methods, and analytics tools, embedding ASU's flourishing model and Life Design principles into professional development and coaching.

Desired Qualifications:

Master's degree in a relevant field such as epidemiology, data science, education, social science, business, or a related discipline and five (5) years of experience in program design, analytics, or organizational learning—including customer experience strategy, user journey optimization, or retention-focused roles— including three (3) years leading projects or teams. Experience may be drawn from higher education, healthcare, technology, corporate, nonprofit, or public-sector settings. Or any equivalent combination of education and experience that provides comparable knowledge, skills, and abilities.
Documented success improving key outcomes such as engagement, retention, performance, or well-being for individuals or teams, with evidence of outperforming institutional, business, or industry benchmarks.
Proven ability to design, execute, and evaluate data-informed interventions using experimentation, A/B testing, or mixed-methods approaches.
Demonstrated proficiency in research design, data analysis, and visualization using statistical, qualitative, and behavioral methods.
Experience supporting learning, performance, or personal development in diverse populations through scalable systems of coaching, training, or design.
Experience designing engaged and experiential learning environments, including adaptive, project-based, or Life Design approaches that strengthen agency and purpose.
Strong skills in problem-solving, strategic planning, and coordinating complex initiatives involving multiple teams or stakeholders.
Effective leadership and management skills, including experience supervising, mentoring, and developing professional staff.
Excellent written and verbal communication skills, with the ability to translate data insights into clear narratives and actionable strategies.
Experience working with large-scale learner data systems (e.g., dashboards, predictive analytics, CRM platforms) and collaborating with data engineers or technologists to translate insights into operational improvements.
Demonstrated ability to build collaborative relationships across organizational boundaries and work effectively with faculty, staff, students, or external partners in varied contexts.

Working Environment:

Activities are performed in an environmentally controlled office setting, subject to extended periods of sitting, keyboarding, and manipulating a computer mouse
Required to stand for varying lengths of time and walk moderate distances to perform work
Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds
Regular activities require the ability to quickly change priorities, which may include and/or are subject to the resolution of conflicts
Communicate to perform essential functions

Department Statement:

Historically, University College offers students a range of academic services, such as tutoring, career and major exploration classes, success courses, and college transition programs like ASU's First-Year Success program, among others. These programs and initiatives were conceived to support ASU's goal of improving student retention and persistence toward graduation. Today, University College is going through an exciting reinvention, focused on broadening its offerings for all learners from every major and at any stage of their academic journey. University College's goal is to disrupt the 20th-century model of higher education by:

We design personalized learning experiences to end achievement disparities for students of all backgrounds.
We design for an integrated work and learning future.
We design services to support learners at scale by using design thinking, analytics, automation, and intelligent agents.
University College is guided by five key design principles:
- Learners First - Begin with a focus on learner's needs.
- Be Bold - The problems we are working on demand it.
- Simplify - Remove the unnecessary.
- Personalize - 1:1. Connect. Care. Create value for the learner.
- Collaborate - Radically. We are in this together.
A wide range of new programs and services is currently under development.

Driving Requirement:Driving is not required for this position.

Location:Campus: Tempe

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$15426.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description