University of South Carolina
Student Experience Manager
🇺🇸 Columbia, SC
🕑 Full-Time
💰 $54K - $81K
💻 Project Management
🗓️ October 10th, 2025
Edtech.com's Summary
University of South Carolina is hiring a Student Experience Manager. This role involves managing the overall student experience for graduate business students, focusing on onboarding processes, resolving issues with faculty and staff, and supporting the management of MBA programs serving over 380 working professional students. It aims to enhance student services and contribute to the Moore School's reputation by coordinating academic and co-curricular activities.
Highlights
- Manage onboarding experiences and daily communication with MBA and graduate business students.
- Coordinate orientation, co-curricular activities, case competitions, workshops, seminars, and graduation events.
- Work with faculty, Registrar’s Office, Graduate School, and other stakeholders to improve service levels and processing times.
- Use Banner self-service student record system and USC IMS; require proficiency in word processing, spreadsheets, and website skills.
- Assist with enrollment processes including collection and review of programs of study and graduation clearance.
- Requires a bachelor's degree in a related field and at least 4 years of relevant experience or equivalent combination of education and experience.
- Demonstrates strong organizational, communication, multitasking, and interpersonal skills.
- Reports to the Associate Director of Graduate Operations within the Darla Moore School of Business.
- Works full time with a standard schedule of 8:30 am to 5:00 pm with flexibility as needed.
- Salary range is $54,165 to $81,247 annually.
Student Experience Manager Full Description
Student Experience Manager
Please see Special Instructions for more details.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by November 23, 2025.
Logo |
Posting Number | STA00805PO25
Job Family | Student Enrichment
Job Function | Student Experience
USC Market Title | Student Experience Coordinator
Link to USC Market Title | https://uscjobs.sc.edu/titles/145908
Job Level | P4 - Professional
Business Title (Internal Title) | Student Experience Manager
Campus | Columbia
Work County | Richland
College/Division | Darla Moore School of Business
Department | DMSB Graduate Operations
State Pay Band | 6
Approved Starting Salary | $54,165
Advertised Salary Range | $54,165 - $81,247
Location of Vacancy |
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule | Standard working schedule: 8:30am – 5:00pm
Must be willing to work a flexible schedule to meet the needs of the department.
Basis | 12 months
Job Search Category | Student Services
Posting Number | STA00805PO25
Job Family | Student Enrichment
Job Function | Student Experience
USC Market Title | Student Experience Coordinator
Link to USC Market Title | https://uscjobs.sc.edu/titles/145908
Job Level | P4 - Professional
Business Title (Internal Title) | Student Experience Manager
Campus | Columbia
Work County | Richland
College/Division | Darla Moore School of Business
Department | DMSB Graduate Operations
State Pay Band | 6
Approved Starting Salary | $54,165
Advertised Salary Range | $54,165 - $81,247
Location of Vacancy |
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule | Standard working schedule: 8:30am – 5:00pm
Must be willing to work a flexible schedule to meet the needs of the department.
Basis | 12 months
Job Search Category | Student Services
About USC
About University of South Carolina | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary | The Graduate Operations Department at the Darla Moore School of Business, University of South Carolina, is accepting nominations and applications for a full-time student experience manager. Reporting to the Associate Director, this role includes core responsibilities for the overall student experience. This includes detailed focus on the functioning of the academic and co-curricular on-boarding experience, working with faculty and staff within the school to resolve issues and improve processing times and service levels. This role has main management over the MBA programs and, as such, requires daily communication and management of over 380 working professional students. This role is central to increasing the stature and branding of the Moore School as it touches so many graduate-level students.
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 4 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials | N/A
Preferred Qualifications | And/or related field such as business and human resources and related experience in client/customer support roles, project management roles, administrative roles.
Knowledge/Skills/Abilities | The employee must have excellent organizational/planning, communication and interpersonal skills. Must be able to multitask. Knowledge or the policies and procedures affecting the program area. Ability to establish and maintain working relationships with students, parents, faculty, staff and the general public. Word processing skills, spreadsheet application skills, web-site skills, USC IMS knowledge.
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 4 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials | N/A
Preferred Qualifications | And/or related field such as business and human resources and related experience in client/customer support roles, project management roles, administrative roles.
Knowledge/Skills/Abilities | The employee must have excellent organizational/planning, communication and interpersonal skills. Must be able to multitask. Knowledge or the policies and procedures affecting the program area. Ability to establish and maintain working relationships with students, parents, faculty, staff and the general public. Word processing skills, spreadsheet application skills, web-site skills, USC IMS knowledge.
Job Duties
Job Duty | Support students’ academic and personal goals by providing timely and appropriate general student services and experiences for an assigned population of graduate business students. Ensure timely degree completion and enhance their overall educational experience by coordinating activities that enhance their engagement. Conduct in-person and virtual appointments focused on helping students develop a personalized academic plans of study, monitor program progression, and proactively identify and resolve issues impacting course registration, academic performance, and student satisfaction. Support survey and reporting tasks for assigned events and projects, and present findings for data-driven decisions.
Essential Function | Yes
Percentage of Time | 25Job Duty | Assist with coordination of Orientation for assigned MBA and masters programs, and support a wide range of co-and extra-curricular programs and experiences, including MBA case competitions, workshops, seminars, networking events, domestic and global immersion experiences, special meetings, etc. and with graduation events. Responsible for general event planning support, scheduling of rooms, utilizing project management software and university scheduling systems.
Essential Function | Yes
Percentage of Time | 25Job Duty | Assist assigned MBA, specialty masters and MBA Exchange programs and student with on-boarding activities to ensure students are properly notified of missing documentation so students can be registered. Coordinate with school and university support units as needed. Utilize Banner self-service student record system.
Essential Function | Yes
Percentage of Time | 15Job Duty | Assist with the unit’s coordination of communication with students, faculty, Registrar’s Office, Graduate School and other stakeholders during enrollment and on-boarding processes. Assist with collection, review, and processing of programs of study to facilitate graduation clearance.
Essential Function | Yes
Percentage of Time | 15Job Duty | Assist with other enrollment or student services tasks as required – including scholarships, fellowships, degree audits as needed back-up for MBAs, MSBA and MBA Exchanges.
Essential Function | Yes
Percentage of Time | 10Job Duty | Other duties as assigned.
Essential Function | Yes
Percentage of Time | 10
Essential Function | Yes
Percentage of Time | 25Job Duty | Assist with coordination of Orientation for assigned MBA and masters programs, and support a wide range of co-and extra-curricular programs and experiences, including MBA case competitions, workshops, seminars, networking events, domestic and global immersion experiences, special meetings, etc. and with graduation events. Responsible for general event planning support, scheduling of rooms, utilizing project management software and university scheduling systems.
Essential Function | Yes
Percentage of Time | 25Job Duty | Assist assigned MBA, specialty masters and MBA Exchange programs and student with on-boarding activities to ensure students are properly notified of missing documentation so students can be registered. Coordinate with school and university support units as needed. Utilize Banner self-service student record system.
Essential Function | Yes
Percentage of Time | 15Job Duty | Assist with the unit’s coordination of communication with students, faculty, Registrar’s Office, Graduate School and other stakeholders during enrollment and on-boarding processes. Assist with collection, review, and processing of programs of study to facilitate graduation clearance.
Essential Function | Yes
Percentage of Time | 15Job Duty | Assist with other enrollment or student services tasks as required – including scholarships, fellowships, degree audits as needed back-up for MBAs, MSBA and MBA Exchanges.
Essential Function | Yes
Percentage of Time | 10Job Duty | Other duties as assigned.
Essential Function | Yes
Percentage of Time | 10
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive | No
Hazardous weather category | Non-Essential
Hazardous weather category | Non-Essential
Posting Detail Information
Number of Vacancies | 1
Desired Start Date |
Job Open Date | 10/09/2025
Job Close Date | 11/23/2025
Open Until Filled | No
Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by November 23, 2025.
Quicklink for Posting | https://uscjobs.sc.edu/postings/195915
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Desired Start Date |
Job Open Date | 10/09/2025
Job Close Date | 11/23/2025
Open Until Filled | No
Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by November 23, 2025.
Quicklink for Posting | https://uscjobs.sc.edu/postings/195915
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have at least a Bachelor's Degree in a job related field and 4 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
- Yes
- No
Applicant Documents
Required Documents
- Cover Letter
- Resume
- List of References and Contact Information
Optional Documents
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