Edtech.com's Summary

Drexel University is hiring a Student Service Counselor. The role involves providing frontline assistance to students and their families regarding financial aid, registration, billing, and student records through multiple communication channels, while maintaining knowledge of relevant policies and ensuring high-quality customer service.

Highlights

Assist students and families with financial aid, registration, and billing inquiries.
Deliver exceptional customer service via email, phone, and in person.
Link students to appropriate campus services and interact with other university departments.
Collect and verify the accuracy and completeness of documents.
Participate in outreach activities including occasional nights and weekends.
Maintain knowledge of university, state, and federal policies related to student services.
Required qualifications include a bachelor's degree or equivalent experience, 6 months of higher education experience, strong communication and analytical skills, and the ability to work independently.
Preferred skills include proficiency with Microsoft Windows and experience with Banner software.
Compensation ranges from $41,120 to $61,680 annually, typically offered between minimum and midrange based on qualifications.
Position classified as exempt, grade I, with a hybrid/flexible work arrangement.

Student Service Counselor Full Description

Job Summary

Drexel Central is a student's one-stop solutions center for issues related to financial aid, registration, billing, and student records. The Student Service Counselor is a frontline representative responsible for assisting students and their families with these questions through email, telephone, and in-person contact using a proactive, service-friendly, and professional approach.

Essential Functions

Provide outstanding customer service to students and families.
Assist students with finding appropriate solutions to any and all financial aid, registration and billing needs.
Appropriately link students to other services on campus.
Interact and serve university constituencies outside of Drexel Central while providing superlative customer service to them.
Collect and review documents for accuracy and completeness.
Participate in outreach activities as assigned including nights and weekends (both Saturday and Sunday).
Communicate with and addresses the needs of clients and guests in a prompt, cordial and professional manner.
Use University resources in a responsible manner and according to university policies and guidelines.
Maintain working knowledge of current University, state, and federal policies, procedures and deadlines associated with Drexel Central functions.
Follows through on commitments to clients and completing assigned duties.
Complies with all state and federal regulations regarding the access of systems and release of data.
Perform other duties as assigned.

Required Qualifications

Minimum of a Bachelor's Degree or the equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information.)
Minimum of 6 months of higher education experience.
Strong customer service skills alongside a strong desire to help students.
Strong communication skills.
Strong arithmetic and analytical skills.
Ability to thrive in a fast paced and detail-oriented environment.
Ability to interpret and communicate university, state, and federal policies as they relate to financial aid, registration, and billing functions.
Ability to work independently and demonstrate initiative.
A caring, compassionate, patient, and helpful personality alongside a desire to serve and help students, families, and related constituent organizations resolve issues or questions.
Ability to work nights and weekends a few times a year as needed.

Preferred Qualifications

Familiarity with computers and competency in navigating and performing data entry in a Microsoft Windows system.
Banner experience.

Location

Hybrid/Flexible Work Arrangement

dditional Information
This position is classified as Exempt, grade I. Compensation for this grade ranges from $41,120 - $61,680 per year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.

Original Job Description

Job Summary

Essential Functions

Provide outstanding customer service to students and families.
Assist students with finding appropriate solutions to any and all financial aid, registration and billing needs.
Appropriately link students to other services on campus.
Interact and serve university constituencies outside of Drexel Central while providing superlative customer service to them.
Collect and review documents for accuracy and completeness.
Participate in outreach activities as assigned including nights and weekends (both Saturday and Sunday).
Communicate with and addresses the needs of clients and guests in a prompt, cordial and professional manner.
Use University resources in a responsible manner and according to university policies and guidelines.
Maintain working knowledge of current University, state, and federal policies, procedures and deadlines associated with Drexel Central functions.
Follows through on commitments to clients and completing assigned duties.
Complies with all state and federal regulations regarding the access of systems and release of data.
Perform other duties as assigned.

Required Qualifications

Minimum of a Bachelor's Degree or the equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information.)
Minimum of 6 months of higher education experience.
Strong customer service skills alongside a strong desire to help students.
Strong communication skills.
Strong arithmetic and analytical skills.
Ability to thrive in a fast paced and detail-oriented environment.
Ability to interpret and communicate university, state, and federal policies as they relate to financial aid, registration, and billing functions.
Ability to work independently and demonstrate initiative.
A caring, compassionate, patient, and helpful personality alongside a desire to serve and help students, families, and related constituent organizations resolve issues or questions.
Ability to work nights and weekends a few times a year as needed.

Preferred Qualifications

Familiarity with computers and competency in navigating and performing data entry in a Microsoft Windows system.
Banner experience.

Location

Hybrid/Flexible Work Arrangement

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.

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