Edtech.com's Summary

The University of Georgia is hiring a Student Services Associate. The role provides student affairs and academic planning support for the Department of Health Policy and Management and the Institute for Disaster Management in the College of Public Health, serving as the main point of contact for current and prospective students. It also handles graduate program paperwork and course scheduling, working closely with the department head, graduate coordinator, faculty, and staff.

Highlights

Serve as the first point of contact for current and prospective students, referring academic questions to the appropriate faculty and helping with registration holds, permission overrides, grade changes, and late-adds.
Prepare graduate assistantship letters for signature, submit tuition waivers, and enter graduate student awards such as Presidential Scholar Assistantships and dissertation awards through Grad Status.
Maintain graduate admissions records, route program applications to faculty, submit admission decisions to the Graduate School, and act as the department's liaison with the Graduate School on admissions, records, registration, and policy.
Announce Graduate School exams such as oral comprehensive exams and dissertation defenses, submit official exam forms, and help students secure a room or online approval.
Build and maintain future course offerings with faculty by entering course proposals in CAPA and loading courses in Banner, including securing classrooms with other campus units.
Order textbooks and instructor desk copies at faculty request and plan new student orientation, including the Double Dawg Spring Orientation.
Keep graduate student files, student and alumni databases, and the departmental alumni contact list current, and update student listservs each semester from Banner class rolls.
Collect course evaluation data, generate credit hour production reports, and compile student data for departmental and Council on Education for Public Health (CEPH) accreditation reports.
High school diploma or equivalent and 2 years of related experience, with the ability to work with minimal supervision and stay detail oriented and organized.
Full-time schedule of Monday through Friday, 8:00 am to 5:00 pm.

Student Services Associate Full Description

Student Services Associate

Posting Number: S16004P

Department: Public Health-Hlth Policy&Mgmt

Classification Title: Administrative Assistant II

Full/Part time: Full Time; FLSA: Non-Exempt; FTE: 1.00

Work Schedule: Monday-Friday, 8:00 am – 5:00 pm

Advertised Salary: Commensurate with experience

Posting Date: 11/03/2026; Open until filled: Yes; Proposed Starting Date: 11/22/2026

Location of Vacancy: Athens Area

Retirement Plan: TRS; Benefits Eligibility: Benefits Eligible

Minimum Qualifications

High school diploma or equivalent and 2 years of related experience

Position Summary

The individual will provide student affairs support, academic planning support and data retention/reporting duties for the administrative coordinator, department head, faculty, staff and students. Responsibilities will include but are not limited to: serving as the primary point of contact for current and prospective students, referring students to the appropriate faculty to answer any academic related questions, registration holds, assist with grade changes, late-adds and other student issues as they arise, prepare and distribute graduate assistantship letters for signatures submission of tuition waivers, assist Graduate Coordinator with graduate school award nominations, orientations and other duties relevant to the department’s graduate programs, serve as liaison with Graduate School on admissions, records, registration and policy, assist in the planning of student related events. Work with faculty to create & maintain course offerings scheduled for future terms, enter course proposals in CAPA, loading courses in Banner, in which includes working with various units on campus to secure classrooms. This position works closely with the administrative coordinator, department head, graduate coordinator, faculty, staff, and students in order to make sure policies and procedures are followed and completed in a timely matter. This position provides student services support for both the Department of Health Policy and Management and the Institute for Disaster Management.

Knowledge, Skills, Abilities and/or Competencies

Candidate expected to be a self starter, team player, work with minimal supervision, be detail oriented, organized, conscientious and able to work with a variety of individuals.

Physical Demands

Will sit at computer for long periods of time; Light lifting.

Is driving a responsibility of this position? No

Is this a Position of Trust? No

Does this position have operation, access, or control of financial resources? No

Does this position require a P-Card? No

Is having a P-Card an essential function of this position? No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)? No

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities (40% of time)

Primary contact for current and prospective students.
Refer students to the appropriate faculty to answer any academic related questions.
Clear students’ registration holds, enter permission of Major and Permission of Department overrides.
Assist with grade changes, late-adds and other student issues as they arise.
Assist students with questions on various academic forms and submission of forms including serving as delegate for graduate assistant travel.
Prepare and distribute graduate assistantship letters for signatures.
Submission of tuition waivers.
Assist Graduate Coordinator with graduate school award nominations, orientations and other duties relevant to the department’s graduate programs.
Submit Grad Student awards through Grad Status such as Roost Waivers, Presidential Scholar Assistantships, dissertation awards, etc.
Announce Grad School Exams such as Oral Comprehensive Exams and Dissertation Defenses. Submit official test forms to the Grad School. Assist student with securing a room for the exam or online approval.
Maintain admissions records, route program applications to faculty, and submit decisions to the Grad School.
Serve as liaison with Graduate School on admissions, records, registration and policy
Assist in the planning of student related events.

Duties/Responsibilities (30% of time)

Work with Faculty to create & maintain course offerings schedule for future terms.
Enter course proposals in CAPA.
Order textbooks and instructor desk copies, as requested by faculty. Also, submit textbook assignments to be listed on file with the UGA bookstore.
Load courses in Banner, which includes working with various units on campus to secure classrooms.
Coordinate orientation with new students.
Plan Double Dawg Spring Orientation and possibly attend.

Duties/Responsibilities (30% of time)

Maintain current list of departmental alumni with current email/mailing addresses.
Maintain graduate student files from admission through graduation.
Maintain and update graduate, undergraduate and alumni student databases.
Update student listservs each semester by pulling the class rolls from Banner.
Maintain records of degree program changes.
Maintain and collect data for course evaluations.
Generate credit hour production reports.
Compile, generate and tabulate various student data for departmental and CEPH reports.
Serve as backup for Andover/Genetic, work orders, etc.
Other duties as assigned.

Applicant Documents

Required: Resume/CV, Cover Letter, List of References with Contact Information

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

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