Student Services Associate at College of Charleston

Edtech.com's Summary

College of Charleston is hiring a Student Services Associate. This role manages student records support and maintenance for the Office of the Registrar, assisting students, alumni, faculty, staff, and the public by addressing questions on academic policies and processing student records requests. The associate maintains a service-centered front office environment and supports office operations including training student workers and handling inquiries.

Highlights

Responsible for responding to inquiries via in-person, email, phone, and mail, resolving student records issues and interpreting academic policies.
Processes student transactions and maintains academic records using the College information system.
Opens and secures the office daily, trains and supports student workers, and assists internal staff with projects and events.
Requires strong oral and written communication skills, organizational abilities, and experience with Microsoft Office and web applications.
Preferred experience with Student Information Systems such as Banner, document management (BDM), and degree audits (Degree Works).
Knowledge of FERPA policies and procedures and familiarity with College of Charleston campus and academic departments is preferred.
Minimum qualifications: high school diploma and two years of administrative office support in higher education; bachelor’s degree preferred.
Salary range is $37,944 to $42,500, commensurate with education and experience.
May require weekend work for commencement events.
Department: Registrar; position type: classified non-faculty; pay band: GEN06.

Student Services Associate Full Description

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Please see Special Instructions for more details.

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

All applications must be submitted online https://jobs.cofc.edu.

Posting Details

POSTING INFORMATION

Internal Title	Student Services Associate
Position Type	Classified
Faculty / Non-Faculty / Administration	Non-Faculty
Pay Band	GEN06
Level
Department	Registrar
Job Purpose	The Student Services Associate (SSA) position provides key services crucial to the Office of the Registrar regarding student records support and maintenance. Provides support to students, alumni, faculty, staff, and the general public, by triaging and resolving questions about academic policies and procedures and processing student records requests, documents, and forms. This position plays an important role in ensuring the maintenance of a true service-centered environment in our front office.
Minimum Requirements	High school diploma and a minimum of two years administrative office support experience in higher education. Bachelor’s degree preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities	Must have the ability to communicate effectively (strong oral and written skills). Must be highly organized and able to work under stringent time restrictions while consistently providing excellent customer service. Must be able to research and resolve complex issues and problems. Must be able to use Microsoft and online web applications and have experience with standard office equipment. Experience with student records and data in a higher education environment is preferred. Knowledge of Student Information Systems (Banner), document management (BDM), degree audits (Degree Works) and familiarity with the physical campus at the College of Charleston and its academic departments is preferred. Knowledge of policies and procedures of other College units (i.e., Financial Aid) that impact the Office of the Registrar is preferred. Must have experience working with FERPA policies and procedures. Must have the ability to work effectively with multiple constituencies within established guidelines and have exceptional organizational skills to ensure a smooth flow of office business.
Additional Comments Regarding Position	This position may require weekend work for assistance with commencement events.
Special Instructions to Applicants	Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Salary is commensurate with education/experience which exceeds the minimum requirements. Offers of employment are contingent upon a successful background check. All applications must be submitted online https://jobs.cofc.edu*.
Salary	*$37,944 - $42,500
Posting Date	10/06/2026
Closing Date	10/23/2026
Benefits	Insurance: Health/Dental/Vision Life Insurance Paid Leave: Sick/Annual/Parental Retirement Long Term Disability Paid Holidays Free CARTA Bus Service Employee Tuition Assistance Program (ETAP) Employee Assistance Program (EAP) Full Benefits Package – Click Here
Open Until Filled	No
Posting Number	2026159
EEO Statement	The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.
Quicklink for Posting	https://jobs.cofc.edu/postings/18616

Job Duties

Activity	The Student Services Associate, as part of a term, provides a full range of student services support to students and the general public by responding to inquiries and requests for information and assistance in person, email or by telephone. Triages incoming inquiries through walk-in traffic, phone, postal letters, while consistently monitoring email. Assists students in the resolution of issues, concerns and problems related to student records. Interprets complex information, making evaluative determinations, recommendations and referrals regarding services, programs, policies, and procedures to students, alumni, College employees, faculty, staff and the general public. Understands essential functions of the Office of the Registrar, office structure, and operating procedures to facilitate effectively directing inquiries.
Essential or Marginal	Essential
Percent of Time	60

Activity	Conducts student transactions and maintains student academic records utilizing the College information system. Processes and troubleshoots student records requests and updates. Serves as the initial point of contact for all student requests. Serves as the initial point of contact for student personal information update requests.
Essential or Marginal	Essential
Percent of Time	25

Activity	Assures the prompt opening of the office (8:30 am) and ensures the office is secure for the evening (5:00 pm). Provides training and support for student workers. Supports internal staff with projects and events as assigned and delegates tasks to student workers.
Essential or Marginal	Essential
Percent of Time	15

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this employment opportunity?
- Chronicle of Higher Education
- CofC - Alumni Career Services
- College of Charleston Website
- Diverse: Issues in Higher Education
- Glassdoor
- Handshake
- HigherEdJobs
- Indeed.com
- Internal Job Posting
- jbcjobs (Joint Base Charleston Military & Family Readiness)
- Job Fair
- LinkedIn
- Monster.com
- Personal Referral
- Post and Courier
- Public Job Posting
- SC Works (SC Department of Employment and Workforce)
- Twitter
- Word of mouth
- Other
- National Labor Exchange
- CareerBuilder

Applicant Documents

Required Documents

Resume
Cover Letter / Letter of Application
Reference List

Optional Documents

Other Document
Other Document 2
Other Document 3
Form DD 214

Email: [email protected]
General Information: 843.953.5512
Mailing Address: 66 George St.
Charleston, SC 29424

HR Office 160 Calhoun St.
Lightsey Building B36
Charleston, SC 29424
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Edtech.com's Summary

Student Services Associate Full Description

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