Student Services Manager

Edtech.com's Summary

University of South Carolina is hiring a Student Services Manager. This role involves supporting all Health Services Policy & Management graduate degree programs by organizing and coordinating administration tasks, emphasizing student support from enrollment to graduation, and ensuring program compliance with accreditation standards. The position also manages recruitment, admissions, and various administrative duties.

Highlights

Manage student academic advising, support, and graduate assistantship placements for MHA, MPH, and PhD programs.
Ensure program compliance with accreditation standards (CAHME, CEPH, SACS) and coordinate assessment data collection and reporting.
Organize logistics for meetings, orientations, accreditation site visits, professional development activities, and maintain program records.
Support recruitment and admissions processes including applicant communication and interviews.
Leverage advanced skills in Microsoft Excel, database management, and learning management systems.
Maintain confidentiality and adhere to FERPA and ethical business practices.
Requires a bachelor's degree with 3+ years of related experience or equivalent combination of education and training.
Preferred qualifications include a master's degree in business administration, public administration, higher education/student affairs, or related fields, plus 2-4 years of relevant experience and experience with graduate student populations.
Salary range is $52,526 to $78,789, commensurate with qualifications.
Reports to the Master of Health Administration Program Director in the Arnold School of Public Health.

Student Services Manager Full Description

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Please see Special Instructions for more details.

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by March 19, 2026

The University of South Carolina offers a valuable benefits package including but not limited to:

Health and Life Insurance
Retirement Programs
Paid Tuition
Dependent Scholarships
Annual Leave
Sick Leave
13 Paid Holidays (including an extended December holiday)
Paid Parental Leave
Professional Development Opportunities

Click here to learn more about why you should work at USC.

Posting Details

Posting Summary

Logo
Posting Number	STA00044PO26
Job Family	Enrollment Management
Job Function	Student Services
USC Market Title	Student Services Program Coordinator
Link to USC Market Title	https://uscjobs.sc.edu/titles/132683
Job Level	P3 - Professional
Business Title (Internal Title)	Student Services Manager
Campus	Columbia
Work County	Richland
College/Division	Arnold School of Public Health
Department	ASPH Health Services Policy and Management
State Pay Range	G09
USC Market Range	MRF - $52,526 $65,658 $78,789
Anticipated Hiring Range	Salary commensurate with qualifications
Location of Vacancy	Columbia, SC
Part/Full Time	Full Time
Hours per Week	37.5
Work Schedule	Monday – Friday 8:30 am -5:00 pm *Must be willing to work a flexible schedule to meet the needs of the department. Occasionally scheduled weekend and evening work is required.*
Basis	12 months
Job Search Category	Student Services

About USC

About University of South Carolina	From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Veterans' Preference Statement	The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Benefits for FTE Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Position Description

Advertised Job Summary	The Student Services Manager will work under the supervision of the Master of Health Administration (MHA) Program Director while providing support to all HSPM graduate degree programs (MHA, Master of Public Health (MPH), and Doctor of Philosophy (PhD). The Student Services Manager will organize and help coordinate the administration of each of the degree programs with an emphasis on student support from matriculation through graduation and program fidelity based on accreditation standards (i.e., CAHME or CEPH).
Job Related Minimum Required Education and Experience	Requires a bachelor’s degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications	Master’s degree in business administration, public administration, higher education/student affairs administration, administrative services, or related field; and 2-4 years of relevant experience. Experience working with graduate student populations also preferred.
Knowledge/Skills/Abilities	Excellent oral, written, and electronic communication skills; intermediate to advanced computer skills (especially in Microsoft Excel); proficient in database development and management; experience with summarizing and presenting data; experience with student learning management systems; excellent organization skills; ability to prioritize tasks and perform effectively and efficiently under time/deadline constraints; must maintain confidentiality, especially adhering to FERPA and ethical business practices.

Job Duties

Job Duty	Assist Program Directors in ensuring that all current students are supported in their pursuit of their degree program. Specifically, the Student Services Manager will manage tasks for student academic advising processes, advise students on general issues such as graduate school rules and policies, and coordinate student graduate assistantship placements to include acting as a liaison between local health care and public health agency contacts and students as needed. Students in the MHA Program and MPH-distance Program attend classes in the evenings, on weekends, and asynchronously online depending on their plan of study. Ensure coordination of student support as needed during these hours. Flexibility with weekly schedules may be arranged in coordination with and at the discretion of the employee’s supervisor.
Essential Function	Yes
Percentage of Time	25%

Job Duty	Support HSPM Program Directors’ efforts to ensure fidelity of each program to its specific accreditation and curriculum standards (i.e., CAHME, AUPHA for MHA and CEPH, SACS for MHA, MPH, and PhD) through an ongoing effort of document review as well as fielding, collecting, and compiling various student assessments and stakeholder surveys and feedback throughout the academic year. Specifically, this position will serve as a liaison with full-time and adjunct faculty to collect and review course syllabi and assignments; deploy and analyze surveys as needed; coordinate with Arnold School of Public Health accreditation team members; to manage, collect and report student and faculty competency attainment data; coordinate performance evaluations of students and sponsors of graduate assistantship placements; and provide other statistics and reports of students and program graduates as requested, to include admission, graduation, and employment data.
Essential Function	Yes
Percentage of Time	25%

Job Duty	Organize and manage the logistics for all meetings including welcome visits, orientations, program committee meetings, MHA Advisory Board meetings, accreditation site visits, curriculum retreats, ad hoc focus groups, and/or other similar workgroup activities, etc.; organize the logistics of student professional development activities; manage student forms (e.g., advisement, program of study, Z-status, application for graduation) and maintain program files within HSPM; support student completion of MHA residencies, MPH practice experiences, and PhD comprehensive exams and dissertations, including helping to coordinate and announce presentations and completion of documentation required by HSPM and the USC Graduate School; provide assistance with logistics regarding University and/or HSPM sponsored student travel (i.e., for conferences and case competitions); and maintain databases with student and alumni contact information in coordination with HSPM administrative staff.
Essential Function	Yes
Percentage of Time	25%

Job Duty	Support program recruitment and admissions processes and other administrative and logistics tasks as needed. This may include responding to prospective applicants’ inquiries; coordinating prospective applicants’ interviews; and maintaining up-to-date databases of program applicants. The Student Services Manager may also be asked to provide support to Program Directors regarding course scheduling, adjunct faculty assignments, textbook ordering and review, maintenance of databases, and general research towards the improvement and/or development of professional and/or international programs.
Essential Function	Yes
Percentage of Time	25%

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive	No
Hazardous weather category	Non-Essential

Posting Detail Information

Number of Vacancies	1
Desired Start Date	06/01/2026
Job Open Date	02/02/2026
Job Close Date	03/19/2026
Open Until Filled	No
Special Instructions to Applicant	Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. *We are only accepting applications submitted by March 19, 2026* The University of South Carolina offers a valuable benefits package including but not limited to: Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities Click here to learn more about why you should work at USC.
Quicklink for Posting	https://uscjobs.sc.edu/postings/201582
EEO Statement	The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you have at least a bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
- Yes
- No

Applicant Documents

Required Documents

Cover Letter
Resume
List of References and Contact Information

Optional Documents

Curriculum Vitae

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Original Job Description