Student Services Specialist

Edtech.com's Summary

George Washington University is hiring a Student Services Specialist. The role involves assisting students and families with navigating administrative processes related to financial aid, billing, and registration by providing accurate information on deadlines, requirements, payment options, and bill transactions. The specialist collaborates with various university staff to resolve student issues at the first point of contact and delivers customer service through communication, research, and conflict resolution.

Highlights

Assist students and families with financial aid, billing, and registration administrative processes.
Inform on important dates, deadlines, financial aid requirements, and payment options including monthly payment plans.
Explain bill transactions and guide use of online self-service resources.
Collaborate with staff from Student Financial Assistance, Student Accounts, Registrar, and GWorld to resolve issues.
Provide exceptional customer service involving communication, analytical research, and conflict resolution.
Require ability to multitask, prioritize, and work independently or in teams.
Minimum qualifications: High school diploma/GED plus 3 years relevant experience or Bachelor’s degree in a relevant field.
Preferred skills: Knowledge of billing, registration, and financial aid processes; Microsoft Office; customer tracking and database systems.
Hourly pay range from $19.29 to $25.13.
Position reports to Enrollment Management department within Enrollment Services family.

Student Services Specialist Full Description

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Please see Special Instructions for more details.

Employer will not sponsor for employment Visa status

Posting Details

I. JOB OVERVIEW

Job Description Summary:	Student Financial and Registration Services (SFRS) is an integrated student services organization designed to assist students, parents, and the GW community in person and via email, and phone with navigating administrative processes related to financial aid, billing, and registration. Our team members are cross-trained in these three areas to ensure a seamless service experience and resolve inquiries at the first point of contact whenever possible. The Student Services Hub (SSH), our in-person service center, is located in the University Student Center. The Student Services Specialist assists students and families with navigating GW’s administrative processes related to financial aid, billing, and registration. This position informs students and families of important dates and deadlines, requirements for financial aid, and payment options including the monthly payment plan. The Specialist explains transactions on the bill and helps students to use our online self-service resources. This position partners with staff members in Student Financial Assistance, Student Accounts, Registrar, and GWorld to resolve student issues at the first point of contact when possible. This position requires the execution of extraordinary customer service through accurate communication, analytical research, and conflict resolution. Candidate must possess the ability to work individually and in a team setting, multi-task and effectively prioritize responsibilities, and retain a professional and engaging demeanor. Perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:	Qualified candidates will hold a high school diploma/GED plus 3 years of relevant professional experience, or, a Bachelor’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:	General knowledge of billing, registration, and financial aid processes is preferred. Possess a friendly, professional personality, with strong organizational skills and the ability to multitask. Team player with excellent leadership, customer service, communication, and interpersonal skills. Exceptional verbal and written communication skills. Strong analytical, problem-solving, and conflict-resolution skills. Flexible and available to work varied shifts (evenings and weekends) during peak periods. Working knowledge of Microsoft Office software and database systems. The ability to learn to use customer tracking software, imaging software, and Banner mainframe database systems to complete daily responsibilities is desired. Previous experience with counseling on financial aid issues, registration transactions, and/or reviewing student accounts is preferred
Hiring Range	$19.29 - $25.13
GW Staff Approach to Pay	How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:	Foggy Bottom, Washington, D.C.
College/School/Department:	Enrollment Management
Family	Enrollment Services
Sub-Family	Generalists
Stream	Service and Support
Level	Level 3
Full-Time/Part-Time:	Full-Time
Hours Per Week:	40
Work Schedule:	M-F: 8:30AM - 5:30PM
Will this job require the employee to work on site?	Yes
Employee Onsite Status	On-campus (in person)
Telework:	No
Required Background Check:	Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:	Employer will not sponsor for employment Visa status
Internal Applicants Only?	No
Posting Number:	S013892
Job Open Date:	10/28/2025
Job Close Date:	11/11/2025
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening	Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:	The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Are you a current employee of The George Washington University?
- Yes
- No
* For current GW employees, have you completed your Introductory Employment Period (IEP)? (As a reminder, employees in their IEP are not eligible to apply for other internal university staff and research positions until the IEP is complete.)
- Yes, IEP complete
- No, still in IEP
- N/a - not a current GW employee
* What is your expected salary range?
(Open Ended Question)

Documents needed to Apply

Required Documents

Resume
Cover Letter

Optional Documents

Human Resource
Management & Development

2013 H Street, NW, 3rd Floor
Washington, DC 20006

Phone: 202-994-8500
Fax: 202-994-9680
Email: askhrmd@gwu.edu
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Original Job Description