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Saint Mary's University of Minnesota logo

Saint Mary's University of Minnesota

Student Services Specialist

🇺🇸 Minneapolis, MN 🕑 Full-Time 💰 $19 per Hour 💻 Academic Advising 🗓️ January 25th, 2026

Edtech.com's Summary

Saint Mary's University is hiring a Student Services Specialist. The role involves providing high-level customer service to prospective and current students by guiding them through university processes including student portal access, tuition and billing, financial aid, and registration services.

Highlights
  • Provide front-line support to students on portal access, tuition, billing, financial aid, and registration.
  • Maintain excellent communication, listening, writing, and editing skills.
  • Translate financial information into easily understandable language for students.
  • Demonstrate strong problem-solving and organizational skills.
  • Work independently and collaboratively within diverse teams.
  • Bachelor's degree required.
  • Previous customer service experience required; 1-3 years in higher education or student services preferred.
  • Salary starts at $18.75 per hour.
  • Work involves mostly sedentary office tasks with occasional light lifting.
  • Support the Lasallian Catholic mission and foster a culture of respectful dialogue.

Student Services Specialist Full Description

Overview and Responsibilities:

Saint Mary's University of Minnesota is seeking candidates who are eager to contribute to its Lasallian Catholic mission of awakening, nurturing, and empowering learners to ethical lives of service and leadership. We invite individuals to help transform lives through education, inspired by the Catholic Intellectual Tradition’s quest to understand the human experience through faith and reason and its embrace of all who are dedicated to learning from one another through authentic conversations in search of the truth. We are especially interested in and give preference to candidates who demonstrate a vision to create and nurture initiatives that will advance our mission within the scope of their duties and who will foster a culture of dialogue that, with respect for all people, supports the search for meaning and purpose in pursuit of excellence.

 

Job Summary

Saint Mary’s University of Minnesota is seeking applications for a Student Services Specialist on our Minneapolis campus. This position provides a high level of customer service to prospective and current students to guide them through Saint Mary’s processes and procedures. This role will assist and advise students as the first point of contact in the following areas: student portal access, tuition and billing, financial aid, and registration services.

 

Salary Range: $18.75 / hr.


Main Duties & Responsibilities

  • This position provides a high level of customer service to prospective and current students to guide them through Saint Mary’s processes and procedures. This role will assist and advise students as the first point of contact in the following areas: student portal access, tuition and billing, financial aid, and registration services.

 

Qualifications:

Experience and Education Requirements

  • Bachelor's degree required.
  • Previous customer service experience required.
  • 1-3 years of work experience in higher education or student services is preferred.

 

Essential Knowledge & Skills

  • A demonstrated commitment to customer service and student success.
  • Excellent communication, listening, writing and editing skills.
  • Effective problem-solving, organizational skills and attention to detail.
  • Ability to translate financial information into understandable language for students.
  • Work efficiently in a fast-paced environment and be adaptable to work change.
  • Ability to work with diverse groups of people, work individually, and within a team.

Physical Demands

  • Sedentary work. Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

 

Physical Hazards – Health and Safety Concerns

  • General office environments
  • Ergonomics

 

 

Application Requirements:

 

Apply online at https://www.smumn.edu/about/offices-services/human-resources/employment-opportunities/ and include a cover letter, resume, and contact information for three professional references.

 

Saint Mary’s University of Minnesota believes inclusion and human dignity contributes to a robust academic and work environment and is critical to achieving the University's mission in an increasingly diverse society. Individuals with expertise and diverse skills from underrepresented groups are especially encouraged to apply. Saint Mary’s University of Minnesota is an equal opportunity/affirmative action employer. The successful candidate must support, respect, and advance the mission of Saint Mary's University as a Lasallian Catholic institution.

 

Saint Mary’s offers a comprehensive benefit package including health, dental, vision, life and disability insurance, flexible spending, retirement pension plan, and both undergraduate and graduate tuition remission plans.

 

All offers of employment are contingent upon the successful completion of a criminal background check.

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