Edtech.com's Summary

University of California, Davis is hiring a Student Services Specialist to support master's and PhD students through the Advising Services unit of UC Davis Graduate Studies. The specialist handles the academic processes behind graduate student petitions and milestones, working under the Director of Advising as a contact for graduate programs across campus.

Highlights

Manage academic processes for graduate student petitions and academic milestones, including review, approvals, and communications to programs, students, and other units.
Deliver a wide range of advising services to master's and PhD students under the supervision of the Director of Advising.
Act as a point of contact for graduate program staff and students on matriculation, academic progress, milestones, and graduation.
Spend roughly 60 percent of the time on academic services, 20 percent on organizational support, and 20 percent on program support.
Requires a bachelor's degree in a related area or equivalent experience and training, plus experience handling confidential student records and sensitive information.
Prefer candidates with experience in Banner, student databases, Box, and Smartsheet.
Prefer working knowledge of university policies and procedures that apply to graduate students, along with UC policies on privacy of information.
Respond flexibly to requests for help from faculty, staff, and students, taking on unfamiliar assignments and working independently through frequent interruptions.
The posted hourly pay range is $25.40 to $45.61.
Full-time role on a hybrid schedule of on-site and remote work, with an 8:00 am to 5:00 pm shift.

Student Services Specialist Full Description

Job Summary

The Advising Services unit in the Graduate Studies office is a campus-wide service unit that is directly engaged with graduate program staff and students on a constant basis, and serves as the primary point of contact for these groups on issues related to graduate education. Graduate programs across campus report up to Graduate Studies via the Advising Services unit for the matriculation, academic progress and milestones, and graduation of graduate students at UC Davis.

Under supervision of the Director of Advising, responsible for a wide range of services for Master’s and PhD students. Manages academic processes for graduate student petitions and academic milestones, including review, approvals, and communications to programs, students, and other units.

Minimum Qualifications

Batchelor's degree in related area and / or equivalent experience / training
Experience with confidential student records and other sensitive materials or information.
Multicultural competencies; skills to work and communicate with diverse populations.
Skills in service orientation, organization, active listening, and critical thinking
Computer skills using software programs (i.e. Microsoft Word and Excel) for word processing, maintaining databases, and accessing student information.
Awareness, knowledge, and skill in applying diversity, equity and inclusion to one’s work. A profound belief in the value of a diverse and safe workforce and a commitment to achieve this goal through collaboration and team building, working cooperatively with a diverse group of department and campus constituencies.
Exercise, initiate and possess the flexibility to contribute as part of a team to expand position responsibilities in the face of changing priorities in a complex and diverse work environment.
Attempt unfamiliar assignments and respond with flexibility to requests for assistance from faculty, staff, and students. Think and act independently, work under pressure and with frequent interruptions.

Preferred Qualifications

Experience with Banner, student databases, Box, Smartsheet.
Knowledge of university policies and procedures that apply to graduate students. Knowledge of UC policies regarding privacy of information.

Key Responsibilities

60% - Academic Services
20% - Organizational Support
20% - Program Support

Department Overview

Graduate Studies (GS) advocates on behalf of graduate students and postdoctoral scholars, supports the faculty and staff engaged in delivering graduate education, and administers academic and administrative policies affecting graduate students and postdoctoral scholars in ways that foster a culturally and intellectually diverse environment characterized by high academic standards. Graduate Studies at UC Davis includes more than 100 dynamic degree programs, and a diverse and interactive student body from around the world.

Position Information

Salary or Pay Range: $25.40 /hr. - $45.61 /hr.

Salary Frequency: Hourly

Salary Grade: STEPS

UC Job Title: STDT SVC ADVISOR 2 SV

UC Job Code: 005155

Number of Positions: 1

Appointment Type: Staff: Career

Percentage of Time: 100%

Shift (Work Schedule): 8:00 am - 5:00 pm

Location: Davis, CA

Union Representation: SV - Student Service Advising Professionals

Benefits Eligible: Yes

This position is hybrid (mix of on-site and remote work)

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Edtech.com's Summary

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