Cleveland State University
Student Services Specialist
🇺🇸
Cleveland, OH
🕑
Full-Time
💰
TBD
💻
Other
🗓️
June 1st, 2026
CRM
PowerFAIDS
Edtech.com's Summary
Cleveland State University is hiring a Student Services Specialist. This role delivers comprehensive cross-functional student services covering Admissions, Financial Aid, Registrar, Bursar, and Academic Records, advising and resolving issues for students, parents, and the community. The position collaborates across campus to improve service efficiency and enhances the All-in-One/Campus411 system.
Highlights
- Provide student services for Admissions, Financial Aid, Registrar, Bursar, and Academic Records functions.
- Advise and resolve issues for current, former, and prospective students, parents, visitors, and CSU community members.
- Collaborate with campus colleagues for effective referral services to academic support areas.
- Participate in strategizing improvements for All-in-One/Campus411 operations and service efficiency.
- Interact professionally with internal and external customers modeling courtesy and respect.
- Proficiency required in Microsoft Office Suite: Word, Excel, Outlook, Teams, and PowerPoint.
- Minimum qualifications include a Bachelor's degree (preferably in Administration or Business), four years of relevant service experience, valid driver's license, and flexibility for occasional evenings, weekends, and travel.
- Preferred qualifications include a Master's degree in Higher Education Administration/Student Personnel, experience with CRM and systems like PeopleSoft, OnBase, PowerFaids, and Slate.
- Strong communication, organizational, decision-making skills, and knowledge of university structures expected.
- Full-time, 40 hours per week, typically Monday to Friday, 8:00 am to 5:00 pm, within the Campus411 department.
Student Services Specialist Full Description
Student Services Specialist
Posting Details
Business Title | Student Services Specialist
Posting Category | Administrative and Professional
Salary Grade | 05
Salary Plan | Professional Staff - SEIU
Hiring Range /Pay Rate |
Department | Campus411
Department Description |
Position Location | Main Campus
FTE | 1.00
Job Summary | Provides the highest quality, comprehensive cross-functional student services for identified Admissions, Financial Aid, Registrar, Bursar, and Academic Records functions at the main campus and off-campus locations. Advises, investigates, problem-solves, and resolves questions and issues from current, previous and future students, parents, the visiting public and the CSU community. Works closely with colleagues across campus to provide efficient and effective referral services for students who need assistance from academic service areas. Participates in the development and implementation of new strategies to enhance the operation of All-in-One/Campus411 and increase the efficiency of service functions within the Center. Interacts with all internal and external customers modeling professional courtesy, respect and quality service behaviors. Performs other functionally related duties as assigned.
Minimum Qualifications | Bachelor’s degree, preferably in Administration, Business or related field. Four (4) years’ experience in Admissions, Academic Records, Registration, Financial Aid, Bursar, or related service function in a service environment. Ability to work a flexible schedule including occasional evenings and weekends and travel off campus as needed. Valid driver’s license and ability to establish and maintain driver eligibility under CSU Driving and Motor Vehicle Policy.
Preferred Qualifications | Master’s degree preferably in Higher Education Administration/ Student Personnel. Significant experience working with two or more of the administrative service functions covered by All-in-1/Campus411 or previous experience providing similar services in highly complex organizations covering multiple functional units. Working knowledge of CRM and application administration system i.e. PeopleSoft, OnBase, PowerFaids and Slate.
Knowledge, Skills, and Abilities (KSAs) | Knowledge of University organizational structures and protocols. Effective written and verbal communication skills, organizational skills, and decision-making abilities. Ability to engage, communicate, and resolve issues with students of diverse backgrounds and needs. Ability to effectively engage with team members when issues arise to ensure appropriate communication and develop effective resolution plans. Demonstrate significant understanding of, and ability to execute superior student service methodologies. Proficient in Microsoft Office Suite, including Word, Excel, Outlook, Teams and PowerPoint.
Requisition Number | PT0703808S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants
Applicant Instructions | Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule | Typically Monday-Friday, usually 8:00 am- 5:00 pm.
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 03/27/2026
Close Date/Application Deadline |
Open Until Filled | Yes
Review Begins | 04/03/2026
Tentative Start Date |
Posting Category | Administrative and Professional
Salary Grade | 05
Salary Plan | Professional Staff - SEIU
Hiring Range /Pay Rate |
Department | Campus411
Department Description |
Position Location | Main Campus
FTE | 1.00
Job Summary | Provides the highest quality, comprehensive cross-functional student services for identified Admissions, Financial Aid, Registrar, Bursar, and Academic Records functions at the main campus and off-campus locations. Advises, investigates, problem-solves, and resolves questions and issues from current, previous and future students, parents, the visiting public and the CSU community. Works closely with colleagues across campus to provide efficient and effective referral services for students who need assistance from academic service areas. Participates in the development and implementation of new strategies to enhance the operation of All-in-One/Campus411 and increase the efficiency of service functions within the Center. Interacts with all internal and external customers modeling professional courtesy, respect and quality service behaviors. Performs other functionally related duties as assigned.
Minimum Qualifications | Bachelor’s degree, preferably in Administration, Business or related field. Four (4) years’ experience in Admissions, Academic Records, Registration, Financial Aid, Bursar, or related service function in a service environment. Ability to work a flexible schedule including occasional evenings and weekends and travel off campus as needed. Valid driver’s license and ability to establish and maintain driver eligibility under CSU Driving and Motor Vehicle Policy.
Preferred Qualifications | Master’s degree preferably in Higher Education Administration/ Student Personnel. Significant experience working with two or more of the administrative service functions covered by All-in-1/Campus411 or previous experience providing similar services in highly complex organizations covering multiple functional units. Working knowledge of CRM and application administration system i.e. PeopleSoft, OnBase, PowerFaids and Slate.
Knowledge, Skills, and Abilities (KSAs) | Knowledge of University organizational structures and protocols. Effective written and verbal communication skills, organizational skills, and decision-making abilities. Ability to engage, communicate, and resolve issues with students of diverse backgrounds and needs. Ability to effectively engage with team members when issues arise to ensure appropriate communication and develop effective resolution plans. Demonstrate significant understanding of, and ability to execute superior student service methodologies. Proficient in Microsoft Office Suite, including Word, Excel, Outlook, Teams and PowerPoint.
Requisition Number | PT0703808S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants
Applicant Instructions | Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule | Typically Monday-Friday, usually 8:00 am- 5:00 pm.
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 03/27/2026
Close Date/Application Deadline |
Open Until Filled | Yes
Review Begins | 04/03/2026
Tentative Start Date |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- CSU Website
- Other
- * Are you a current, internal SEIU applicant/team member?
- Yes
- No
- If you selected 'Public Job Posting" or "Other" please provide source.
(Open Ended Question) - * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
- Yes
- No
- * Are you able to perform the essential functions of this position with or without reasonable accommodation?
- Yes
- No
Application Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
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