San Diego Community College District
Student Services Technician
🇺🇸 San Diego, CA
🕑 Full-Time
💰 $5,448 - $6,814 per Month
💻 Other
🗓️ September 19th, 2025
Edtech.com's Summary
San Diego Community College District (SDCCD) is hiring a Student Services Technician for its Promise Office. The role involves providing equitable, student-centered support and guidance to current and prospective Promise students from entry through completion, assisting with admissions, enrollment, and compliance tasks under the direction of the Director of Promise and Outreach.
Highlights
- Support Promise students’ journey with guidance from entry to program completion.
- Manage student records, transcripts, and track compliance with confidentiality and accuracy.
- Plan, organize, and coordinate orientations, workshops, and student success activities collaboratively.
- Use student information systems and software such as PeopleSoft and Excel for data monitoring and reporting.
- Explain college admissions, enrollment, financial aid (FAFSA/Dream Act), and Promise program requirements clearly to students and families.
- Provide training and supervision to student assistants or peer mentors.
- Required qualifications include commitment to equity and social justice, knowledge of admissions and financial aid processes, strong communication skills, and ability to work independently and collaboratively.
- Employment is full-time (1.0 FTE), 12 months per year, classified position with pay range $5,448.21 to $6,814.00 per month.
- Position is FLSA non-exempt and offers excellent benefits including CalPERS participation, medical, dental, vision, sick leave, and vacation.
- Department served: Outreach and Community Relations at San Diego City College.
Student Services Technician Full Description
Student Services Technician
Please see Special Instructions for more details.
To ensure consistency, fairness, and alignment with our commitment to Diversity, Equity, Inclusion, and Accessibility (DEIA), please submit only the materials specifically requested in this posting (e.g., no personal photos, articles, etc.). Be sure to upload the required documents using the respective document name labels. Uploading extraneous materials, unless explicitly requested, may result in your application not being reviewed. Only complete application packets will be forwarded to the committee.
Application materials sent via mail, fax, or email will not be accepted. All correspondence, including interview invitations, will be communicated via email.
We are dedicated to maintaining the confidentiality of all inquiries, nominations, and applications in the strictest confidence, and we encourage applicants from diverse backgrounds to apply.
- Complete online application;
- Resume;
- Cover Letter; AND,
- Three (3) Professional References listed within the online application.
Posting Details
Posting Details (Default Section)
Closing Date: | 10/08/2025
Open Until Filled | No
Classification Title | Student Services Technician
Working Title |
Recruitment Limits |
Location | San Diego City College
Pay Information | Range 23 ($5,448.21 – $6,814.00) per month based on the current Classified salary schedule. New employees will begin on Step F ($5,448.21). Step placement is non-negotiable. Promoted or transferred employees will be placed as specified in the CBA. This position is FLSA Non-exempt (may accrue overtime). Excellent Benefits are provided to all Contract employees with assignments greater than, or equal to, 50% (0.50 FTE) and all eligible dependents. A temporary probationary period will apply to the employee entering this assignment. The SDCCD Employment Web Page provides a link to employee collective bargaining agreements/handbooks, salary schedules and more information about terms and conditions of employment to include salary and benefits.
Position Equivalent FTE: | 1.0 FTE
No. Months: | 12 Months
Position Number: | 011730
FLSA Status | Non-Exempt (accrues overtime)
Position Type | Classified
Bargaining Unit | AFT - Classified Professionals
Range | 23
Department | Outreach
The Position | San Diego City College, the region’s leading college of social justice, is seeking a highly motivated educator who is committed to equity in action to serve as the Student Services Technician in the Promise Office. Under the direction of the Director of Promise and Outreach, the Student Services Technician supports the journey of all current and prospective Promise students, providing equitable, student-centered guidance from entry to completion.
Applications are currently being accepted for Student Services Technician in the Promise office under the Outreach and Community Relations unit, located at San Diego City College. Hours are 8:00 am – 5:00 pm. Selected candidate must be willing to adjust work days/hours based on the department’s needs.
Please note that an employee may be transferred to any site at the option of the Chancellor.
Classification Description | Click here for description.
If you would like to open the link in a different tab or window, right click and select the option.
Desired Qualifications | Demonstrated commitment to equity in action and social justice, with experience serving diverse student populations including first-generation, low-income, undocumented, and veteran students. Knowledge of college admissions, enrollment, and transfer requirements, as well as familiarity with financial aid processes such as FAFSA/Dream Act and Promise program eligibility requirements. Experience providing student-centered technical assistance, including explaining policies, procedures, and requirements clearly to students and families. Strong skills in evaluating and maintaining student records, transcripts, and tracking Promise program compliance with accuracy and confidentiality. Proficiency with student information systems, spreadsheets, and databases (e.g., PeopleSoft, Excel) to monitor student progress, generate reports, and support program compliance. Ability to plan, organize, and coordinate Promise orientations, workshops, and student success activities in collaboration with staff, peer mentors, and other departments. Strong oral and written communication skills, including the ability to prepare correspondence, reports, and program materials. Experience providing training, guidance, or work direction to student assistants or peer mentors, fostering a collaborative and supportive team environment. Knowledge of district, state, and federal policies related to admissions, records, and special student services programs. Strong organizational and problem-solving skills, with the ability to analyze situations, recommend solutions, and meet deadlines. Demonstrated ability to work independently and collaboratively, exercising discretion and sound judgment in a fast-paced, student-focused environment.
Foreign Degree: | Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC.(ACEI). A copy of the evaluation must be submitted with your online application.
Commitment to Diversity: | All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and classified professionals.
Click here for the EEO / Diversity / Nondiscrimination – Policies and Procedures
Special Instructions to Applicants: | To ensure consistency, fairness, and alignment with our commitment to Diversity, Equity, Inclusion, and Accessibility (DEIA), please submit only the materials specifically requested in this posting (e.g., no personal photos, articles, etc.). Be sure to upload the required documents using the respective document name labels. Uploading extraneous materials, unless explicitly requested, may result in your application not being reviewed. Only complete application packets will be forwarded to the committee.
Application materials sent via mail, fax, or email will not be accepted. All correspondence, including interview invitations, will be communicated via email.
We are dedicated to maintaining the confidentiality of all inquiries, nominations, and applications in the strictest confidence, and we encourage applicants from diverse backgrounds to apply.
Complete online application; Resume; Cover Letter; AND, Three (3) Professional References listed within the online application.
Tentative Timeline (Subject to Amendments) | First Level Interview second half of October
Final Interview end of October
Start December 1
Conditions of Employment: | SELECTED CANDIDATE IS REQUIRED TO COMPLETE THE FOLLOWING PRIOR TO EMPLOYMENT: Submit “official” college transcripts as stated on application (even if a degree is not a requirement for this position); Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment); Have fingerprints taken by a Live Scan computer at the District’s expense (Clearance must be received prior to first day of employment); Present original documents for proof of eligibility to work in the United States as required by the I9 Employment Eligibility Verification form; AND, Attend a new hire processing appointment in People, Culture, and Technology Services located at the District Administrative Offices.
EMPLOYMENT AFTER RETIREMENT
If you accept a contract (permanent) position with SDCCD and are a retired annuitant with CalPERS or CalSTRS, you must reinstate from your retirement system. Please reference the CalPERS or CalSTRS website for further information.
Additional Information: | EMPLOYEE BENEFITS
SDCCD provides a comprehensive fringe benefit package for its full-time classified employees. The District contributes toward the cost of the premium (including dependent coverage) for the medical insurance plan options. Additional benefits include dental, vision, sick leave, vacation and opportunities for professional development. Contract employees become members of the California Public Employees’ Retirement System (CalPERS) upon appointment.
Posting Number | CL01824
Open Until Filled | No
Classification Title | Student Services Technician
Working Title |
Recruitment Limits |
Location | San Diego City College
Pay Information | Range 23 ($5,448.21 – $6,814.00) per month based on the current Classified salary schedule. New employees will begin on Step F ($5,448.21). Step placement is non-negotiable. Promoted or transferred employees will be placed as specified in the CBA. This position is FLSA Non-exempt (may accrue overtime). Excellent Benefits are provided to all Contract employees with assignments greater than, or equal to, 50% (0.50 FTE) and all eligible dependents. A temporary probationary period will apply to the employee entering this assignment. The SDCCD Employment Web Page provides a link to employee collective bargaining agreements/handbooks, salary schedules and more information about terms and conditions of employment to include salary and benefits.
Position Equivalent FTE: | 1.0 FTE
No. Months: | 12 Months
Position Number: | 011730
FLSA Status | Non-Exempt (accrues overtime)
Position Type | Classified
Bargaining Unit | AFT - Classified Professionals
Range | 23
Department | Outreach
The Position | San Diego City College, the region’s leading college of social justice, is seeking a highly motivated educator who is committed to equity in action to serve as the Student Services Technician in the Promise Office. Under the direction of the Director of Promise and Outreach, the Student Services Technician supports the journey of all current and prospective Promise students, providing equitable, student-centered guidance from entry to completion.
Applications are currently being accepted for Student Services Technician in the Promise office under the Outreach and Community Relations unit, located at San Diego City College. Hours are 8:00 am – 5:00 pm. Selected candidate must be willing to adjust work days/hours based on the department’s needs.
Please note that an employee may be transferred to any site at the option of the Chancellor.
Classification Description | Click here for description.
If you would like to open the link in a different tab or window, right click and select the option.
Desired Qualifications | Demonstrated commitment to equity in action and social justice, with experience serving diverse student populations including first-generation, low-income, undocumented, and veteran students. Knowledge of college admissions, enrollment, and transfer requirements, as well as familiarity with financial aid processes such as FAFSA/Dream Act and Promise program eligibility requirements. Experience providing student-centered technical assistance, including explaining policies, procedures, and requirements clearly to students and families. Strong skills in evaluating and maintaining student records, transcripts, and tracking Promise program compliance with accuracy and confidentiality. Proficiency with student information systems, spreadsheets, and databases (e.g., PeopleSoft, Excel) to monitor student progress, generate reports, and support program compliance. Ability to plan, organize, and coordinate Promise orientations, workshops, and student success activities in collaboration with staff, peer mentors, and other departments. Strong oral and written communication skills, including the ability to prepare correspondence, reports, and program materials. Experience providing training, guidance, or work direction to student assistants or peer mentors, fostering a collaborative and supportive team environment. Knowledge of district, state, and federal policies related to admissions, records, and special student services programs. Strong organizational and problem-solving skills, with the ability to analyze situations, recommend solutions, and meet deadlines. Demonstrated ability to work independently and collaboratively, exercising discretion and sound judgment in a fast-paced, student-focused environment.
Foreign Degree: | Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC.(ACEI). A copy of the evaluation must be submitted with your online application.
Commitment to Diversity: | All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and classified professionals.
Click here for the EEO / Diversity / Nondiscrimination – Policies and Procedures
Special Instructions to Applicants: | To ensure consistency, fairness, and alignment with our commitment to Diversity, Equity, Inclusion, and Accessibility (DEIA), please submit only the materials specifically requested in this posting (e.g., no personal photos, articles, etc.). Be sure to upload the required documents using the respective document name labels. Uploading extraneous materials, unless explicitly requested, may result in your application not being reviewed. Only complete application packets will be forwarded to the committee.
Application materials sent via mail, fax, or email will not be accepted. All correspondence, including interview invitations, will be communicated via email.
We are dedicated to maintaining the confidentiality of all inquiries, nominations, and applications in the strictest confidence, and we encourage applicants from diverse backgrounds to apply.
Complete online application; Resume; Cover Letter; AND, Three (3) Professional References listed within the online application.
Tentative Timeline (Subject to Amendments) | First Level Interview second half of October
Final Interview end of October
Start December 1
Conditions of Employment: | SELECTED CANDIDATE IS REQUIRED TO COMPLETE THE FOLLOWING PRIOR TO EMPLOYMENT: Submit “official” college transcripts as stated on application (even if a degree is not a requirement for this position); Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment); Have fingerprints taken by a Live Scan computer at the District’s expense (Clearance must be received prior to first day of employment); Present original documents for proof of eligibility to work in the United States as required by the I9 Employment Eligibility Verification form; AND, Attend a new hire processing appointment in People, Culture, and Technology Services located at the District Administrative Offices.
EMPLOYMENT AFTER RETIREMENT
If you accept a contract (permanent) position with SDCCD and are a retired annuitant with CalPERS or CalSTRS, you must reinstate from your retirement system. Please reference the CalPERS or CalSTRS website for further information.
Additional Information: | EMPLOYEE BENEFITS
SDCCD provides a comprehensive fringe benefit package for its full-time classified employees. The District contributes toward the cost of the premium (including dependent coverage) for the medical insurance plan options. Additional benefits include dental, vision, sick leave, vacation and opportunities for professional development. Contract employees become members of the California Public Employees’ Retirement System (CalPERS) upon appointment.
Posting Number | CL01824
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * I understand that a COMPLETE application packet is required for consideration, which includes the following: 1) All required documents as listed in the special instructions 2) Responses to supplemental questions (clear and detailed responses are required as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, or put "see resume", or "N/A" or leave blank)
- Yes
- No
- * I understand that my responses to the application supplemental questions are heavily weighted during the application screening and evaluation process, and responses such as "N/A", "see resume", or no responses will result in deduction of points to my application.
- Yes
- No
- * We believe that the application and interview process should be a reflection of your skills, insights, and experiences, and we are looking to understand your unique qualifications for the role. I understand that responses ENTIRELY generated by Artificial Intelligence (AI) tools can result in disqualification from the application process.
- Yes
- No
- * Candidates are expected to respond to supplemental questions and application materials in their own words, drawing from their professional experience. The use of artificial intelligence (AI) to generate or complete responses may negatively impact candidacy for this position. Do you acknowledge this statement?
- Yes
- No
- * Describe a time when you had to multitask and manage several complex projects or activities simultaneously. How would you approach this situation?
(Open Ended Question) - * Please describe your experience providing technical assistance to students or families in a college, K–12, or community setting. What types of services did you provide, and how did you ensure your communication was clear and student-friendly?
(Open Ended Question) - * Please describe your understanding of the San Diego Promise program. What services and benefits does it provide, who does it serve, and how does it contribute to student access, equity, and success?
(Open Ended Question) - * Please describe a large event you organized that involved multiple departments or campus partners. How did you plan and schedule the event, ensure it was engaging and high-energy for students, and delegate responsibilities to others? What was your specific role in making sure the event was successful?
(Open Ended Question) - * What is your approach to explaining complicated rules, policies, and regulations in a way that makes it easy for the student or client to understand?
(Open Ended Question) - * Tell us about your experience organizing and facilitating student workshops. How did you plan the content and logistics, encourage student participation, and ensure the workshop was both informative and engaging? What role did you play in making sure students left with clear next steps?
(Open Ended Question) - * The San Diego Community College District has a very diverse student, faculty and classified professional population with respect to academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds. Describe your professional development, community involvement, and professional experience working with these diverse groups.
(Open Ended Question)
Required & Optional Documents
Required Documents
- Résumé
- Cover Letter
Optional Documents
San Diego Community College District – People, Culture, and Technology (HR) Division
3375 Camino del Rio South, Suite, San Diego, CA 92108-3883
(619) 388-6579 | jobs@sdccd.edu
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