Washtenaw Community College
Student Success Coach-Early Middle College/Dual Enrollment
🇺🇸 Hybrid - Ann Arbor, MI
🕑 Full-Time
💰 $37K - $41K
💻 Enrollment
🗓️ August 12th, 2025
CRM
LMS
Edtech.com's Summary
Washtenaw Community College is hiring a Student Success Coach-Early Middle College/Dual Enrollment. The role involves managing a caseload of students by providing proactive outreach, coaching one-on-one, monitoring student success indicators, and collaborating with campus staff to support student academic development and college completion.
Highlights
- Manage active student caseload including outreach via email, text, and phone.
- Monitor student indicators like early alerts, attendance, and withdrawals to identify interventions.
- Provide one-on-one coaching to build academic and life skills such as time management and goal setting.
- Serve as primary contact for students to navigate campus and community resources.
- Collaborate with advisors, faculty, and student services to foster connection and belonging.
- Participate in student success programs like orientations and workshops.
- Experience with student information systems, CRM, and learning management systems (LMS) required.
- Bachelor’s degree and at least two years of post-secondary advising or coaching experience required.
- Preference for master’s degree or enrollment in related graduate program and experience in high school or community college settings.
- Salary range: $37,112 - $40,823 annually.
Student Success Coach-Early Middle College/Dual Enrollment Full Description
Student Success Coach-Early Middle College/Dual Enrollment
Please see Special Instructions for more details.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Posting Number: | 0603711
Position Title: | Student Success Coach-Early Middle College/Dual Enrollment
Position is: | Regular full-time
Position Type: | Staff Position (Full Time/Part Time)
Department/Ofc.: | Student Services
Position Description: | Picture Yourself here!
Why Join WCC?
An inclusive, welcoming environment for our students, faculty & staff Generous Paid Time Off on top of 12 Paid Holidays Affordable & Comprehensive Health, Dental, Life & Vision Insurance 4:1 Employer Match for Retirement WCC Tuition paid for you AND your dependents Tuition reimbursement for colleges outside WCCCheck our Total Rewards here
Position Summary:The Student Success Coach provides academic support services to Washtenaw Community College Early Middle College/Dual Enrolled students. The successful candidate will work collaboratively with others to improve academic success, student retention and college completion. The Student Success Coach promotes a positive learning experience for students with a focus on growth mindset, proactive coaching, and holistic student development.
Essential Job Duties and Responsibilities: Manage an active student caseload which includes: Proactive outreach to students through email, text message, and phone calls. Monitor and track student success indicators such as early alerts, course attendance, and course withdrawals and identify appropriate interventions and follow-up. Develop supportive relationships through one on one coaching sessions. Assist students develop academic and life skills such as time management, goal setting, prioritization, and organization. Serve as a primary point of contact for students with navigating campus and community resources and provide referrals appropriately. Participate in the design and implementation of activities to maximize student success such as new student orientation programs, academic success workshops and other campus/community events. Work collaboratively with advisors, faculty, and student services staff to foster a collegiate environment that cultivates a sense of connection, integration, and belonging.
Hours/Schedule: This 10-month position scheduled from mid-August through mid-June, with up to 30 hours per week worked during the academic year. Work schedule within regular business hours, Monday through Friday, between 8:00 a.m. and 5:00 p.m. and some evenings.
This position is identified as Work from Home eligible up to two ( 2) days per week, based on determination that essential duties can 1) be performed outside of the worksite, 2) be performed without access to equipment, material, and files located on campus, 3) be performed without face to face contact with supervisor, students or staff, and 4) be performed remotely with an overall neutral effect on students, co-workers, and the organization as a whole.
Minimum Qualifications: | Minimum Required Knowledge, Skills and Abilities:· Bachelor’s Degree.· Equivalent of at least two (2) years of demonstrated successful advising, coaching or mentoring experience at the post-secondary level.· Ability to work with a diverse student population including first generation students.· Strong interpersonal skills and demonstrated ability to work collaboratively as part of a team.· Goal-oriented and highly organized with ability to independently manage multiple projects, motivated to engage in problem solving and persist despite setbacks.· Experience with student information systems, customer relationship management (CRM) systems, and learning management systems (LMS).· Experience tracking student progress and preparing reports to share data with other stakeholders.· Ability to effectively manage high stress student issues and concerns.· Ability to properly handle confidential information, exercise discretion and good judgment.
Preferred Qualifications: | Additional Preferred Qualifications:· Master’s degree in Higher Education/Student Affairs, Education, Human Services, Social Work or other related human service field, or evidence of current enrollment in such graduate program.· Experience working in a High School setting.· Experience working in a Community College setting.· Experience with case management, and/or intrusive advising/coaching approaches.· Experience designing and facilitating educational programs or workshops.
Posting Date: | 08/05/2025
Closing Date: |
Open Until Filled | Yes
Special Instructions to Applicants: | Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate: | $37,112-$40,823
Salary Comments: | Publicly available compensation information can be found: Here
Position Title: | Student Success Coach-Early Middle College/Dual Enrollment
Position is: | Regular full-time
Position Type: | Staff Position (Full Time/Part Time)
Department/Ofc.: | Student Services
Position Description: | Picture Yourself here!
Why Join WCC?
An inclusive, welcoming environment for our students, faculty & staff Generous Paid Time Off on top of 12 Paid Holidays Affordable & Comprehensive Health, Dental, Life & Vision Insurance 4:1 Employer Match for Retirement WCC Tuition paid for you AND your dependents Tuition reimbursement for colleges outside WCCCheck our Total Rewards here
Position Summary:The Student Success Coach provides academic support services to Washtenaw Community College Early Middle College/Dual Enrolled students. The successful candidate will work collaboratively with others to improve academic success, student retention and college completion. The Student Success Coach promotes a positive learning experience for students with a focus on growth mindset, proactive coaching, and holistic student development.
Essential Job Duties and Responsibilities: Manage an active student caseload which includes: Proactive outreach to students through email, text message, and phone calls. Monitor and track student success indicators such as early alerts, course attendance, and course withdrawals and identify appropriate interventions and follow-up. Develop supportive relationships through one on one coaching sessions. Assist students develop academic and life skills such as time management, goal setting, prioritization, and organization. Serve as a primary point of contact for students with navigating campus and community resources and provide referrals appropriately. Participate in the design and implementation of activities to maximize student success such as new student orientation programs, academic success workshops and other campus/community events. Work collaboratively with advisors, faculty, and student services staff to foster a collegiate environment that cultivates a sense of connection, integration, and belonging.
Hours/Schedule: This 10-month position scheduled from mid-August through mid-June, with up to 30 hours per week worked during the academic year. Work schedule within regular business hours, Monday through Friday, between 8:00 a.m. and 5:00 p.m. and some evenings.
This position is identified as Work from Home eligible up to two ( 2) days per week, based on determination that essential duties can 1) be performed outside of the worksite, 2) be performed without access to equipment, material, and files located on campus, 3) be performed without face to face contact with supervisor, students or staff, and 4) be performed remotely with an overall neutral effect on students, co-workers, and the organization as a whole.
Minimum Qualifications: | Minimum Required Knowledge, Skills and Abilities:· Bachelor’s Degree.· Equivalent of at least two (2) years of demonstrated successful advising, coaching or mentoring experience at the post-secondary level.· Ability to work with a diverse student population including first generation students.· Strong interpersonal skills and demonstrated ability to work collaboratively as part of a team.· Goal-oriented and highly organized with ability to independently manage multiple projects, motivated to engage in problem solving and persist despite setbacks.· Experience with student information systems, customer relationship management (CRM) systems, and learning management systems (LMS).· Experience tracking student progress and preparing reports to share data with other stakeholders.· Ability to effectively manage high stress student issues and concerns.· Ability to properly handle confidential information, exercise discretion and good judgment.
Preferred Qualifications: | Additional Preferred Qualifications:· Master’s degree in Higher Education/Student Affairs, Education, Human Services, Social Work or other related human service field, or evidence of current enrollment in such graduate program.· Experience working in a High School setting.· Experience working in a Community College setting.· Experience with case management, and/or intrusive advising/coaching approaches.· Experience designing and facilitating educational programs or workshops.
Posting Date: | 08/05/2025
Closing Date: |
Open Until Filled | Yes
Special Instructions to Applicants: | Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate: | $37,112-$40,823
Salary Comments: | Publicly available compensation information can be found: Here
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a Bachelor's degree or higher?
- Yes
- No
- * Do you have an equivalent of at least two (2) years of demonstrated successful advising or other supportive experience at the post-secondary level?
- Yes
- No
- * Do you have a Master’s degree in Higher Education/Student Affairs, Education, Human Services, Social Work or other related human service field, or evidence of current enrollment in such graduate program?
- Yes
- No
- * Do you have experience working in a community college environment?
- Yes
- No
- * Do you have experience with case management, and/or intrusive advising/coaching approaches?
- Yes
- No
- * Do you have any experience designing and facilitating educational programs or workshops?
- Yes
- No
- * This position is scheduled to work mid-August through mid-June each year. Are you available and interested in this 10-month schedule?
- Yes
- No
Required Documents
Required Documents
- Resume
- Cover Letter
- Unofficial Transcripts 1
Optional Documents
- Other Documents
- Unofficial Transcripts 2
Washtenaw Community College does not discriminate on the basis of religion, race, color, national origin, age, sex, height, weight, marital status, disability, veteran status, or any other protected status as provided for and to the extent required by federal and state statutes. Nor does the college discriminate on the basis of sexual orientation, gender identity or gender expression. Click here for Notice of Nondiscrimination and Other Compliance Statements.
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