Washtenaw Community College
Student Success Coach- Title III (Two Openings)
🇺🇸 Remote - US
🕑 Full-Time
💰 $49K - $54K
💻 Other
🗓️ August 6th, 2025
CRM
LMS
Edtech.com's Summary
Washtenaw Community College is hiring a Student Success Coach- Title III. The role involves providing year-round academic support, managing an active student caseload with proactive outreach and coaching, and collaborating with faculty and advisors to enhance student success, retention, and completion as part of the Title III Strengthening Institutions grant.
Highlights
- Manage student caseload with outreach via email, text, and phone calls.
- Monitor student success indicators and implement interventions.
- Conduct one-on-one coaching to develop academic and life skills.
- Serve as primary contact to help students navigate campus and community resources.
- Participate in Title III grant activities such as orientations and workshops.
- Collaborate with advisors, faculty, and student services staff to build student connection.
- Requires bachelor’s degree and at least two years of post-secondary advising/coaching experience.
- Experience with student information systems, CRM, and learning management systems (LMS) is essential.
- Salary range: $49,483-$54,431 annually.
- Preferred qualifications include a master’s degree and community college experience.
Student Success Coach- Title III (Two Openings) Full Description
Student Success Coach- Title III (Two Openings)
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Posting Number: | 0603710
Position Title: | Student Success Coach- Title III (Two Openings)
Position is: | Temporary full-time (outside funded)
Position Type: | Staff Position (Full Time/Part Time)
Department/Ofc.: | Student Services
Position Description: | Picture Yourself here!
Why Join WCC?
An inclusive, welcoming environment for our students, faculty & staff Generous Paid Time Off on top of 12 Paid Holidays Affordable & Comprehensive Health, Dental, Life & Vision Insurance 4:1 Employer Match for Retirement WCC Tuition paid for you AND your dependents Tuition reimbursement for colleges outside WCCCheck our Total Rewards here
Position Summary:The Student Success Coach provides year-round academic support services to Washtenaw Community College students as a part of the Title III: Strengthening Institutions grant. The successful candidate will work collaboratively with others to improve academic success, student retention and college completion. The Student Success Coach promotes a positive learning experience for students with a focus on growth mindset, proactive coaching, and holistic student development.This is a temporary full-time position funded with grant funding and shall not be continued beyond the life of such funding. No continuing employment rights are implied.
Essential Job Duties and Responsibilities:· Manage an active student caseload which includes:o Proactive outreach to students through email, text message, and phone calls.o Monitor and track student success indicators such as early alerts, course attendance, and course withdrawals and identify appropriate interventions and follow-up.o Develop supportive relationships through one on one coaching sessions.o Assist students develop academic and life skills such as time management, goal setting, prioritization, and organization.o Serve as a primary point of contact for students with navigating campus and community resources and provide referrals appropriately.· Serve as a key member of a Title III Grant operations team and participate in the design and implementation of activities to maximize student success such as new student orientation programs, academic success workshops and other campus/community events.· Work collaboratively with advisors, faculty, and student services staff to foster a collegiate environment that cultivates a sense of connection, integration, and belonging.
Minimum Qualifications: | Minimum Required Knowledge, Skills and Abilities:· Bachelor’s Degree.· Equivalent of at least two (2) years of demonstrated successful advising, coaching or mentoring experience at the post-secondary level.· Ability to work with a diverse student population including first generation students.· Strong interpersonal skills and demonstrated ability to work collaboratively as part of a team.· Goal-oriented and highly organized with ability to independently manage multiple projects, motivated to engage in problem solving and persist despite setbacks.· Experience with student information systems, customer relationship management (CRM) systems, and learning management systems (LMS).· Experience tracking student progress and preparing reports to share data with other stakeholders.· Ability to effectively manage high stress student issues and concerns.· Ability to properly handle confidential information, exercise discretion and good judgment.
Preferred Qualifications: | Additional Preferred Qualifications:· Master’s degree in Higher Education/Student Affairs, Education, Human Services, Social Work or other related human service field, or evidence of current enrollment in such graduate program.· Experience working in a Community College setting, preference given to current WCC Employees.· Experience with case management, and/or intrusive advising/coaching approaches.· Experience designing and facilitating educational programs or workshops.
Posting Date: | 08/05/2025
Closing Date: |
Open Until Filled | Yes
Special Instructions to Applicants: | Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate: | $49,483-$54,431
Salary Comments: | Publicly available compensation information can be found: Here
Position Title: | Student Success Coach- Title III (Two Openings)
Position is: | Temporary full-time (outside funded)
Position Type: | Staff Position (Full Time/Part Time)
Department/Ofc.: | Student Services
Position Description: | Picture Yourself here!
Why Join WCC?
An inclusive, welcoming environment for our students, faculty & staff Generous Paid Time Off on top of 12 Paid Holidays Affordable & Comprehensive Health, Dental, Life & Vision Insurance 4:1 Employer Match for Retirement WCC Tuition paid for you AND your dependents Tuition reimbursement for colleges outside WCCCheck our Total Rewards here
Position Summary:The Student Success Coach provides year-round academic support services to Washtenaw Community College students as a part of the Title III: Strengthening Institutions grant. The successful candidate will work collaboratively with others to improve academic success, student retention and college completion. The Student Success Coach promotes a positive learning experience for students with a focus on growth mindset, proactive coaching, and holistic student development.This is a temporary full-time position funded with grant funding and shall not be continued beyond the life of such funding. No continuing employment rights are implied.
Essential Job Duties and Responsibilities:· Manage an active student caseload which includes:o Proactive outreach to students through email, text message, and phone calls.o Monitor and track student success indicators such as early alerts, course attendance, and course withdrawals and identify appropriate interventions and follow-up.o Develop supportive relationships through one on one coaching sessions.o Assist students develop academic and life skills such as time management, goal setting, prioritization, and organization.o Serve as a primary point of contact for students with navigating campus and community resources and provide referrals appropriately.· Serve as a key member of a Title III Grant operations team and participate in the design and implementation of activities to maximize student success such as new student orientation programs, academic success workshops and other campus/community events.· Work collaboratively with advisors, faculty, and student services staff to foster a collegiate environment that cultivates a sense of connection, integration, and belonging.
Minimum Qualifications: | Minimum Required Knowledge, Skills and Abilities:· Bachelor’s Degree.· Equivalent of at least two (2) years of demonstrated successful advising, coaching or mentoring experience at the post-secondary level.· Ability to work with a diverse student population including first generation students.· Strong interpersonal skills and demonstrated ability to work collaboratively as part of a team.· Goal-oriented and highly organized with ability to independently manage multiple projects, motivated to engage in problem solving and persist despite setbacks.· Experience with student information systems, customer relationship management (CRM) systems, and learning management systems (LMS).· Experience tracking student progress and preparing reports to share data with other stakeholders.· Ability to effectively manage high stress student issues and concerns.· Ability to properly handle confidential information, exercise discretion and good judgment.
Preferred Qualifications: | Additional Preferred Qualifications:· Master’s degree in Higher Education/Student Affairs, Education, Human Services, Social Work or other related human service field, or evidence of current enrollment in such graduate program.· Experience working in a Community College setting, preference given to current WCC Employees.· Experience with case management, and/or intrusive advising/coaching approaches.· Experience designing and facilitating educational programs or workshops.
Posting Date: | 08/05/2025
Closing Date: |
Open Until Filled | Yes
Special Instructions to Applicants: | Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate: | $49,483-$54,431
Salary Comments: | Publicly available compensation information can be found: Here
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a Bachelors degree?
- Yes
- No
- * Do you possess the equivalent of at least two (2) years of demonstrated successful advising, coaching or mentoring experience at the post-secondary level?
- Yes
- No
- * Do you possess experience with student information systems, customer relationship management (CRM) systems, and learning management systems (LMS)?
- Yes
- No
- * Do you possess a Master’s degree in Higher Education/Student Affairs, Education, Human Services, Social Work or other related human service field, or evidence of current enrollment in such graduate program?
- Yes
- No
- * Do you have experience with one or more of the following: Experience working in a community college setting, experience with case management and/or intrusive advising/coaching approaches, or experience designing & facilitating educational programs or workshops?
- Yes
- No
- * Do you have experience working in a community college environment?
- Yes
- No
- * Do you have experience with case management, and/or intrusive advising/coaching approaches?
- Yes
- No
- * Do you have any experience designing and facilitating educational programs or workshops?
- Yes
- No
Required Documents
Required Documents
- Resume
- Cover Letter
- Unofficial Transcripts 1
Optional Documents
- Other Documents
- Unofficial Transcripts 2
Washtenaw Community College does not discriminate on the basis of religion, race, color, national origin, age, sex, height, weight, marital status, disability, veteran status, or any other protected status as provided for and to the extent required by federal and state statutes. Nor does the college discriminate on the basis of sexual orientation, gender identity or gender expression. Click here for Notice of Nondiscrimination and Other Compliance Statements.
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