Student Success Operations Coordinator

Overview:

Who We Are:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service.  We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.

 

What You Will Do:

The Student Success Operations Coordinator manages the overall operations, logistics, systems, and student assignments for the LE3 coaching program. This role ensures that the coaching program runs smoothly, efficiently, and equitably by overseeing student caseload assignments, maintaining documentation standards, coordinating operational processes, and providing data-informed insights to leadership. The coordinator serves as a vital bridge between coaches, program leadership, and other departments to optimize student support systems.

Essential Responsibilities:

• Oversee and manage student tiering, reassignment, and caseload assignments to ensure equitable distribution and efficient support.
• Manage the coaching documentation system, ensuring all coaches meet compliance and documentation standards.
• Monitor student progress data and flag students needing additional outreach, intervention, or support.
• Lead operational coaching huddles, providing updates on systems, tiering cycles, documentation expectations, and reporting processes.
• Serve as a liaison between the coaching team, program leadership, and other university departments, facilitating smooth communication and collaboration.
• Provide timely operational reports on coaching engagement, student risk levels, caseload distribution, and emerging trends.
• Ensure that technology tools, tracking systems, and outreach plans are functioning effectively to support program goals.
• Assist with LE3 program operations, as needed.
• Other Duties as assigned.

Skills: 

• Strong organizational skills and attention to detail.
• Familiarity with coaching documentation systems, tiering models, and caseload management processes.

• Excellent communication skills to liaise effectively across teams and departments.

Qualifications:

• Bachelor’s Degree preferably in Education, Business Administration, Organizational Leadership, Student Affairs, or a related field.

• • Masters degree preferred 

• 3+ years of experience in higher education coaching operations, academic advising coordination, or student success services management.

• Experience with technology platforms and student information systems.

• Experience managing operational systems, data tracking, or student services logistics.

• Certification or formal training in academic advising, coaching, or project management is a plus.

Preferred:

• Project Management Certifications (CAPM,PMP) 

NLU Inclusion Statement:

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued.  We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.

Compensation and Benefits:

At National Louis University, we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Opportunities. Additional information regarding full-time staff benefits can be found here.

 

The salary range of the grade for this position is $23.58 to $33.02 per hour (typical workweek is 37.5 hours).  Compensation decisions are dependent upon the facts and circumstances of each position and candidate.  Offers are based on multiple factors permitted by law, including but not limited to: budgetary considerations, job-related knowledge/skills, experience, market considerations, tenure and standing with the university (applicable to current employees), and internal equity. 

Application Instructions:

Please include the following along with your application:

• Resume (Required)
• Cover Letter (Optional)
• Current NLU employees please also submit an Internal Posting Form