Old Dominion University
Student Support Associate (Multiple)
Edtech.com's Summary
- Provide customer support for financial aid, registrar, student accounts, and military benefits services.
- Handle inquiries via in-person, phone, email, chat, and virtual channels.
- Maintain accurate documentation and data entry.
- Use Customer Relationship Management systems, contact center technology, web conferencing, Google and MS Office products.
- Work flexible hours including some evenings, weekends, and holidays.
- Considerable customer service and/or contact center experience required.
- Some experience in higher education or student services preferred.
- Familiarity with student information systems like Banner and Salesforce is beneficial.
- Remote position with provided computer equipment; high-speed internet required.
- Annual salary range is $38,000 to $40,000.
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