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Old Dominion University

Student Support Associate (Multiple)

🇺🇸 Remote - US 🕑 Full-Time 💰 $38K - $40K 💻 Academic Advising 🗓️ June 26th, 2026
Salesforce

Edtech.com's Summary

Old Dominion University is hiring a Student Support Associate. The role involves serving as a frontline representative in a centralized support center to provide high-quality customer service to students and families, handling inquiries across various functional areas such as financial aid, registrar, and military benefits. The position requires resolving student inquiries through multiple communication channels, escalating complex issues appropriately, and may include work during evenings, weekends, and holidays.

Highlights

  • Provide customer support for financial aid, registrar, student accounts, and military benefits services.

  • Handle inquiries via in-person, phone, email, chat, and virtual channels.

  • Maintain accurate documentation and data entry.

  • Use Customer Relationship Management systems, contact center technology, web conferencing, Google and MS Office products.

  • Work flexible hours including some evenings, weekends, and holidays.

  • Considerable customer service and/or contact center experience required.

  • Some experience in higher education or student services preferred.

  • Familiarity with student information systems like Banner and Salesforce is beneficial.

  • Remote position with provided computer equipment; high-speed internet required.

  • Annual salary range is $38,000 to $40,000.